Recreationjewels Reviews 

Friendly staff and gorg jewellery to choose from

The jewellery is beautiful and long lasting and the staff are super kind and helpful. I wore their earrings and necklace to a concert and they held up really well. The jewellery is very high quality and I will definitely be buying more here in the future.

Lovely service in store! Very friendly staff very helpful!

Lovely shop!! Me and my friend have bought jewellery from here a couple times now and love our pieces! We crafted our own charm necklaces and they're adorable. Definitely recommend.

Great customer service! Bee was lovely and so attentive 🤍

Very lovely jewels and lovely staff, highly recommend

Amazing jewelry brand created by a team of young, lovely women!! Unique pieces, fun events and deals. You won’t be disappointed❤️

EDIT: They have responded saying they don’t dropship, which is not something I accused them of. I said they use the same suppliers, which is different to dropshipping, and also objectively true. Read any 1 star review of theirs and you’ll see that their ‘luxury quality’ does not exist, unfortunately. The plating wore off of my bracelet in 3 wears, turned my wrist green (I have photos) and they would not refund me. Shameful.

Despite their claims that they don’t use the same suppliers as AliExpress sellers, they do. I bought a bracelet from their pop-up in Urban Outfitters after being assured that the piece was gold plated stainless steel and waterproof - surprise, it wasn’t. The bracelet turned my skin green and the plating wore off after 2 wears, and I found an identical bracelet on AliExpress which states it is a copper-zinc mix (makes sense to why my skin went green). All their rings are available on AliExpress for half the price and they’re even selling a £15 necklace for almost £90! I asked for a refund or replacement and they refused so I charged back via my bank and reported them to trading standards for lying about the materials used for their products - which is incredibly dangerous for anyone with allergies. I also reported them to Wolf and Badger which is why this brand is no longer stocked by them.

They used to have an ‘about me’ section for the owner about how she used to run a dropshipping business during the COVID pandemic but funnily enough they’ve deleted that after all these reviews, I wonder why…

I found Recreational Jewels after seeing the lovely Brianna Chickenfry wearing the Arabella’s Vintage Chain Necklace. It reminded me of ones my mom wore when I was a little girl, and I instantly knew I needed it. I ordered the necklace and matching bracelet as a Christmas gift for myself and wow. Just WOW!!

Shipping to the U.S. was insanely fast and easy to track.. it even arrived a day early (day before Christmas- so perfect!) The pieces are absolutely GORGEOUS and so beautifully crafted. I wear them with literally everything (yes, even sweats 😂) and get compliments every time I leave the house. I’ve been dealing with some kind of face allergy/rash that I can’t hide, going on 2+ years, and it’s definitely taken a toll on my confidence.. but I can honestly say I feel SO PRETTY when I’m wearing my RJ jewelry!! I know it sounds silly, but it’s been really rough and this just gave me that little boost I needed 🥰

Since my first order, I’ve placed another order… and another… and I’m about to place another one. It’s impossible to choose just a few things because I love it all! I even ordered Sandra’s Wave ring to wear as my wedding band💕 I just wish I lived closer..but maybe that’s a good thing or else I’d go broke lol

And what really made me fall in love with Recreational Jewels - the owner is an absolute angel! She replied to my message I sent in on their website right away and was SO kind and genuine. Just seeing that she took the time to do that meant so much to me, especially in today’s world. That’s why I am trying to share everywhere how AMAZING this business is!

You can really feel the love behind this small business, and I’m so happy to support it all the way over here from the US! 🩷

Large choice of products, friendly prices and very reactiv to send items.

Ordered multiple pieces for Christmas and was really looking forward to the Bracelet , opened today and noticed after an hour the gem in my bracelet is loose and would fall out in the bag it arrived in. Was disapointed but company have been in good contact

Order placed on 1 December.
Nothing dispatched yet.

2 emails and 1 contact form completed - ZERO RESPONSE.

As I have never used this shop before and have no prior experience of them, my only advice is AVOID!!

US buyer, necklace got here sooner than I really expected. Packaged very beautifully. Piece was gorgeous. Will buy from here again!

I’m honestly shocked at how badly this whole experience has gone. I’ve shopped with Recreation Jewels before and always loved their pieces, but this has been nothing short of infuriating. I ordered a birthday gift on the 26th of November, plenty of time, you’d think, yet the original order went "missing", the necklace I chose turned out to be out of stock, and when a replacement was finally sent, it was shipped with Royal Mail Tracked 48 instead of Special Next Day Delivery like they reassured. So of course, it didn’t arrive in time, and my girlfriend went without a birthday present.

What makes this even worse is the response I got when I raised my concerns. Instead of a personalised message or any sense of accountability, the owner replied with what was clearly a generic ChatGPT-generated response. After everything that went wrong, that’s honestly insulting.

They were very quick to take £70 from me, but suddenly incredibly reluctant to give it back when their mistakes left me empty-handed. This has been a terrible experience from start to finish, and nowhere near the standard I expected from a shop I used to trust.

Ordered a few rings from here and even after a year of having their rings , they all look brand new. It hasn’t reacted with my super sensitive hands either so definitely worth it for the sensitive girlies👍 the customer service was helpful with sizing too.

I recently ordered from here after seeing it on tiktok and brought so many gorgeous pieces! It’s been 6 months and they’ve lasted so well and haven’t rusted or tarnished! The staff also wrote a really sweet note in the parcel and the customer service have been exceptional as I had to also change my address. I can’t wait to order more from recreation jewels in the future and DEFINITELY RECOMMEND IT!!

I had a problem with the address where the package was supposed to arrive, they were quick and very helpful with the matter, changing it shortly after.

Bea and Sophie were so lovely and helpful this morning! Had a great experience in shop and the bangles i bought were gorgeous

My expectations for this store were pretty high considering i'd heard so much on both social media and word of mouth that it was amazing - however the reality of the situation, personally, has been a lot more disappointing.

Prefacing, i’m writing this so that they understand there needs to be changes to their system if they genuinely want to be successful and save lot of potential customer hassle.

On the 30th of October I placed an order for two rings, the 'Cecily's Blue Star Ring' and the 'Sophie's Red Gemstone Ring' both in silver. Originally it wasn’t going to let me ship the Cecily ring to my home which I figured was just a bug on their end - i work in e-commerce and have done for a while so I understand sometimes the backend breaks. I instead decided to just pick up the rings as I live in Edinburgh.

The pick up was originally supposed to be between the 1-3rd of November according to their email. I was informed in my order confirmation email that I would receive another updating me when my rings were ready to be picked up, but the 3rd passed and I never received a single email or update on anything regarding my order.

So, 8 days ago I emailed CS to ask when I could pick the rings up, understandably they took about two days to answer and informed me that they needed to get one of my items shipped back to them from their fulfilment centre and would email me when everything was ready to be picked up.

It has been 6 days since that email, and I still had heard nothing so I contacted CS again today to ask when I could pick them up. There had been no communication from anyone regarding the order or the status of it, so I asked if there would be a chance they'd be in within the next week at least.

I was informed that only one of the rings (Cecilys) was in store, and the other wasn’t (Sophie) and that they could offer me a refund for the Sophie ring or exchange it for something else or the ring in gold (both the rings I order were silver).

I was told there's no definitive date on when the Sophie ring would be in, but unless I had even emailed them to chase up all those days ago - I would have no idea of any of this - and it would just be days of waiting.

I've since asked for a refund which i received thankfully. But there needs to be a better system in place on updating customers on the scope of how long things would take in instances like this. Or at least how CS can better handle these situations. Either by having someone dedicated purely to RJ’s e-commerce and CS handlings, or not letting customers have the ability purchase any of the pieces unless you can guarantee how long it’s going to take to start.

If this had been me paying up for pre-order? Yeah fine I understand that those things can take a while but that would have been done under the notion of it being a preorder.

However, just letting customer buy and then having no automatic email, chain, or follow up procedure in place about how long things are going to take isn’t cool.

And honestly, I shouldn’t have had to keep chasing about status of my order, you have all the information in place and stock of what you have obtainable at your direct access. If you don’t have something as soon as the order is placed, even just an email either the next working day to let me know would have saved all of this - and we could have came to a resolution a lot sooner.

I understand its a small business, but chasing up like this when this could so easily be an automation on shopify or even just having the item for pre-order rather than "purchase and you'll get whenever you decide to email us about it" stance is reckless. Taking money and not giving a solid scope on fulfilment of orders with no singular update is just bad business practice from the staff involved.

Customer service for the most part has been helpful, and i have received my money back but dodging questions and giving blanket no scope answers isnt nice.

Realistically unless you hire someone directly to deal with e-commerce and have a dedicated body to have the time to deal with all this, I won’t be ordering or even attempting to reorder the rings as i can’t assure i’ll even get them - its just been an entirely avoidable and messy situation.

Wishing the company as the best but from what i can see, something needs to be done about their online order fulfilment.

Ordered some pieces online as a birthday present, one ring was missing from the order which was placed on 19/9 over 5 weeks ago and despite receiving emails stating they would rectify this I haven’t received the item and am now being ignored.
If you are happy to take orders and payment but have no intention in fulfilling them and have zero customer service you probably shouldn’t be in sales.
Have reported them to trading standards and have reported the scam to my bank etc.
Don’t waste your time and money at this store.