Recreationjewels Reviews 

95
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality jewelry, noting that pieces often look even better in person and maintain their new appearance over time without tarnishing. The staff are frequently highlighted as exceptionally kind and helpful, while customer service is commended for being fast, efficient, and supportive. However, some customers also noted issues with order fulfillment, including significant delivery delays and missing items, alongside poor communication. A few other people experienced product durability problems, such as gems falling out or items tarnishing quickly, and raised concerns about the originality of designs.

What people talk about most

Product

People report positive experiences with the product, praising the gorgeous, high-quality jewelry with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Quality

Customers had positive experiences with quality, frequently praising the amazing quality of the jewelry and... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with their received items... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as great, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with everything that I received on the order, was able to order something that they didn’t have which slightly annoying but eventually the manager (I believe) got back to me and offered me a ref... See more

Rated 5 out of 5 stars

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still look... See more

Rated 5 out of 5 stars

The best jewellery shop ever! I purchased a few pieces( Sylvia ring, pins starfish and a Diana’s necklace) over the fringe and have worn them everyday and the pieces haven’t rusted or tarnished !! I’... See more

Rated 5 out of 5 stars

I recently went to the store in Edinburgh in June and brought the siennas starfish ring and Emma’s multicoloured hoops in silver and the pieces have lasted so well!!! I have worn them everyday and the... See more



Contact info

4.2

Great

TrustScore 4 out of 5

95 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(95)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Aliexpress

Scam. Same things are all from Ali express for all under 10 pounds gutted because I love supporting small brands but the quality is fake and will turn your skin green.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ignore stockists and messages, only reply to public comments, not waterproof

Ordered from their stockist (Wolf & Badger) and had two major issues:
1. Weeks before the item shipped. I contacted W&B and they said they had contacted Recreation with no response - all they could do was cancel or wait. I tried messaging Recreation on instagram and got no reply, until I commented on a post. Quick to delete my comment and message me - but then didn't reply to my reply til I commented on ANOTHER post.
2. Not waterproof - gold colouring rubbed off in first day of at-home wear. Again, contacted W&B, they contacted Recreation, and no reply for weeks. Either reply to your stockist or just don't use one!
Piece was cute but overpriced - I thought fair enough as being waterproof it could last forever, but that's not the case, and there's no guarantee/warranty system like you get with other brands i.e. Monica Vinader. (and no guarantee of replies lol)

July 3, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Elli,

We're truly sorry to hear about your experience and appreciate you taking the time to share this detailed feedback. This isn’t the level of service or product quality we aim to provide, and we deeply regret the frustration and inconvenience caused.

We’d like to sincerely apologise for the delay in communication — both on our end and through our stockist, Wolf & Badger. Our standard practice is to ship all orders within 24–48 hours, and it’s clear we fell short here. We're actively working to improve our response times and stockist coordination to avoid situations like this in the future.

Regarding the jewellery you received — you’re absolutely right to expect more. The piece in question is part of a limited collection that does not use PVD gold plating, unlike the rest of our waterproof range. We’re very sorry this wasn’t made clear. We’ve since updated the product listing to reflect this more transparently and prevent similar confusion.

We would love the opportunity to make this right. If you're open to it, we'd be happy to send you a replacement piece from our PVD waterproof collection, completely free of charge. Please reach out to us directly at niamh@recreationjewels.com or via Instagram DM (@recreationjewels) so we can assist further.

Thank you again for your honest feedback — it helps us grow and improve.
Warm regards,

- Niamh

Rated 5 out of 5 stars

Exceeded expectations

I wasn’t expecting to love this brand as much as I do. I ordered on a whim after seeing them on Instagram, and now I wear their jewellery every day. The Maria's celestial Bangle and Paloma's Ring have held up so well — no tarnishing, even after wearing them in the shower. Diana’s Necklace is probably my favourite, it looks so expensive and always gets compliments. Everything arrived quickly and felt really special, from the packaging to the customer service. Honestly just really solid jewellery that looks good, lasts, and doesn’t cost a fortune. I’ll definitely be ordering again.

April 15, 2025
Unprompted review
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Reply from Recreationjewels

Hi Kristina- so happy to hear you love our products as much as we do! The Paloma ring is a personal favourite of mine also, I am always wearing it as it is such a statement piece for the hand!
Thank you so much for your lovely words. Feel free to tag us on Instagram in any jewellery pics- we look forward to seeing how your style your pieces!

- Niamh

Rated 1 out of 5 stars

Not original - same jewellery on Alibaba for less

Did a reverse image search and found the exact same jewellery sold on Alibaba and AliExpress for a fraction of the price. This store markets itself as offering “affordable luxury” and original pieces, but it’s clearly just dropshipping mass-produced items. Feels misleading - shop around before you buy.

June 19, 2025
Unprompted review
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Reply from Recreationjewels

Hi Fi,

Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt disappointed with your experience with us.
At Recreation Jewels, we are a small Edinburgh-based team that puts great care into providing pieces that align with our aesthetic and brand values. Our goal has always been to offer jewellery that feels special and lasts, without the luxury price tag markup for our customers. To do this, we work closely with trusted suppliers to bring these designs into light for our physical and online store.

We completely understand the importance of transparency when shopping online, and we’re always working to improve both our product descriptions and customer experience. If you have any other questions or if there’s anything we can do to help, feel free to reach out to us directly at niamh@recreationjewels.com .

- Niamh

Rated 5 out of 5 stars

My new favorite jewelry brand !

I love their Jewelry, they last forever and they have such a unique pieces! I have been to their NYC pop up twice and they are the best, they also so welcoming and lovely!!! Would definitely recommend the quality and products!

April 3, 2025
Unprompted review
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Reply from Recreationjewels

Hi Lauren

We love hearing that you loved our pop-up! We adore meeting our customers at our pop-ups, as we feel they are truly like an extended, supportive family. Thank you so much to coming to both of our NYC ones, it means the world!
So pleased that you are happy with your pieces from us. I bet they look stunning on you! Feel free to tag us in any photos over on Instagram @recreationjewels- we would love to see how you style them :)

- Niamh

Rated 5 out of 5 stars

I love the store they are sooo nice…

I love the store they are sooo nice people and I love everything they have gooooo shop with them everything last on they jewelry

June 20, 2025
Unprompted review
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Reply from Recreationjewels

Hi Ashley

These words mean so much to us so thank you! We are so proud to have such a lovely, close-knit team who all adore interacting with our incredible customers, and can give them the customer service they deserve.
So happy to hear you love the durability of all our pieces also.
We hope to welcome you back in the store soon!

- Niamh

Rated 1 out of 5 stars

dropshippers :(

I'd ignore!! I wanted to love them so much - even showed up to their pop up but they just dropship everything :( If you reverse image search their pieces they're all on other websites for significantly cheaper and they jack up the price.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

My necklace was bad quality considering…

My necklace was bad quality considering its price and has already broken, will not purchase again

May 16, 2025
Unprompted review
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Reply from Recreationjewels

Hi Nelly,

We are really sorry to hear that you weren't satisfied with your necklace. This isn't the experience with our products that we expect from our customers, we pride ourselves on the quality and value for money of our pieces.

We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.

Thanks, Nelly.

Rated 2 out of 5 stars

I’d like to keep supporting a small business BUT..

Over the past year I have purchased several items from pop ups, however after a few months I’ve had gems fall off and jewellery tarnishing. I’d like to keep supporting a small business and the staff are really lovely. However when 4 out of 6 items I have bought have faults it’s a bit disappointing..

April 18, 2025
Unprompted review
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Reply from Recreationjewels

Hi El

We are really sorry to hear that you haven't been satisfied with your items. This isn't the experience with our products that we expect from our customers, we pride ourselves on the quality and value for money of our pieces.

We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.

Thanks, El. We really hope to rectify this situation and see you at our pop-ups again :)

Rated 1 out of 5 stars

Scam

Got the Eloise bangle from one of their pop-ups and although they claim it wouldn’t have tarnished it did after 2 days of use. Such a waste of my money won’t be buying again

April 9, 2025
Unprompted review
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Reply from Recreationjewels

Hi Georgie I'm so sorry to hear that. This has never happened to any of our customers before. Our Eloise star bangle is 18k gold plated with pvd and is completely waterproof so that shouldn't have happened. Could you please email customerservice@recreationjewels.com with more details so we can get to the bottom of this. In the very rare case that any product is defective we always replace it straight away.

Rated 1 out of 5 stars

Bad bad bad

Awful quality and disappointed with my Winter Diana necklace. Could’ve brought the exact same from Ali express.

June 6, 2025
Unprompted review
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Reply from Recreationjewels

Hi Mira

We are really sorry to hear that you weren't satisfied with your necklace. This isn't the experience with our products that we expect from our customers, we pride ourselves on the quality and value for money of our pieces. We work hard to ensure that our pieces are not the same quality as AliExpress.

We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.

Rated 1 out of 5 stars

Ali express jewellery

I purchased a necklace from this business and it tarnished within a couple of wears. I looked online and I saw the exact same jewellery on Ali express for really cheap. Disappointing to see a young brand be disingenuous and contribute to fast fashion. Will not be purchasing again.

May 17, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Marie,

We are really sorry to hear that you weren't satisfied with your necklace. This isn't the experience with our products that we expect from our customers. We pride ourselves on the high quality, design and value for money of our pieces, which we believe surpasses that of other available on the market.

We would really appreciate you sending the details of your order to us at customerservice@recreationjewels.com, as it's important to us to get to the bottom of what's gone wrong in your experience.

Thanks, Marie

Rated 5 out of 5 stars

A really unique and cool brand with…

A really unique and cool brand with playful, maximalist designs that stand out! Ranee, the owner, is so passionate and clearly values her customers. There’s so much community at Recreation, definitely one to watch and support!

May 14, 2025
Unprompted review

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