Redcarpetjewellers Reviews 

397
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

The earrings is definately not crystal. Earrings are extremely light weight and yellowish in colour. Photo does not match the description + the invoice reads no returns or refunds for earrings... See more

Company replied

Rated 5 out of 5 stars

I've purchased some lovely jewelry off Red Carpet Jewellers several times now over the last 4 or 5 years. My orders have always arrived quickly, and well packaged and I've been delighted with the good... See more

Rated 5 out of 5 stars

Ordered the Iridescent Azurite Pendant after spotting it on the 'Latest Free Stuff' website. Pendant worth approx. £30 but only paid for the postage. Delivered, well packaged within a few days of or... See more

Rated 3 out of 5 stars

I recieved an email and took a look. Quality of items on picture looked amazing so bought several items for wifes birthday. Birthday not here yet, so not worn, looked cheaper and felt lighter tha... See more

Company details

  1. Costume Jewelry Shop

Written by the company

Designer jewellery at affordable prices.


Contact info

3.6

Average

TrustScore 3.5 out of 5

397 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(397)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam. You get what you pay for and this was ‘free’!

‘Free’ necklace is cheap tat - clearly not Swarovski crystal! I suppose you get what you pay for - it must be worth about 50p and they sent it as a second class letter so they are making a good profit from all of us who are falling for this scam. I have no idea what their usual items are like but I would be hesitant to every buy from a company who are running a money- making scheme like this. I feel stupid for falling for it. At least I’m only £4.99 out of pocket and I wasn’t taken for more.

After Seller response:

Have found very similar necklace to the one provided on AliExpress for 24p. Given that the seller will have bought these necklaces at wholesale price, they probably got them even cheaper than this. The cost of a second class stamp is 75p and a small padded envelope could be bought in bulk for as little as 20p. So, with these price estimates, the value of the item sent along with postage and packing would be around £1.20. The seller charges £4.99 in postage for this ‘free’ gift, so this leaves them with £3.79 per ‘free’ necklace sent out to pay for associated costs (staff, taxes, etc.) and make a profit.

This necklace is NOT Swarovski crystal and is likely worth next to nothing. I can see from the reviews on here that I was not the only person left disappointed and feeling scammed by this seller. If you want a cheap necklace like this, go on AliExpress or Temu and get one for 25p - save your £4.99 for something actually worth that.

I would like this seller to actually respond appropriately to all these disappointed customers - offer them their money back and acknowledge that the necklace sent out was not a Swarovski crystal pendant. Being rude and argumentative with unsatisfied consumers is further evidence of the lack of professionalism of this seller and offers more evidence that this is not someone you want to purchase from. Imagine having spent significant money on an item and being let down by its quality and getting this response.

November 14, 2023
Unprompted review
Redcarpetjewellers logo

Reply from Redcarpetjewellers

We are sorry to hear you're disappointed with the necklace you claimed from us. And we can assure you, no company makes any money from P&P costs. Before we even get your payment, over half is taken in Payment Gateway Commission (PayPal, etc - 9 to 11%); Corporation Tax & VAT (45% combined). This leaves us with very little to pay our staff; pay for packaging and the actual postage costs. So no, we are not "making a good profit" or "running a money-making scheme" from your freebie.

Rated 5 out of 5 stars

Saw an advert offering EARRINGS FREE

Saw an advert offering EARRINGS FREE, bought the matching pendant and chainm the items arrived very quick and are now put away as a gift for my daughter at Christmas. The necklace and earrings look great and came with a velvet style pouch and Swarovski label. I am very happy with the set and know my daughter will love them.

October 2, 2023
Unprompted review
Rated 3 out of 5 stars

Honest opinion.

I recieved an email and took a look.
Quality of items on picture looked amazing so bought several items for wifes birthday. Birthday not here yet, so not worn, looked cheaper and felt lighter than would have expected, but came in post quickly, were cheaper than shops and according to website heavily discounted
so I gave it a try, but as with age old saying, you get what you pay for.
May not have wow factor so bought her a couple of other things, as not really worthy of someone I love's main present.
Nice enough as could not have afforded the originals, just hope they don't discolour as per somd reviews I have seen.

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

Definitely not sterling silver as advertised.

I ordered a necklace as a freebie and only paid for postage - I love a bargain!
This necklace was advertised as "white gold plated sterling silver" - the plating is wearing off of the pendant and it definitely isn't silver underneath! At a guess I would say it's copper.
The prongs holding the 2 stones are also not very straight.

September 1, 2023
Unprompted review
Redcarpetjewellers logo

Reply from Redcarpetjewellers

We are sorry to hear there's a problem with your free necklace. Please contact our team using the info to the right of your review & someone will happily sort this out for you.

Rated 2 out of 5 stars

I ordered on 4th September and there…

I ordered on 4th September and there has been no confirmation or shipping email sent to me. No way to reach out to them

September 4, 2023
Unprompted review
Redcarpetjewellers logo

Reply from Redcarpetjewellers

We're sorry to hear you haven't received any confirmations of your free gift claim from us. Our system sent you two emails confirming your order: the first on 04/09/2023 at 22:16, when you placed your order and the second on 05/09/2023 at 16:29 when your order was processed. However, looking at your order record, I can see that the email you provided has a typo in it, it ends in ".con" not ".com" as it should. Therefore, these automated emails will have been undeliverable.

If you contact us either via the 2 methods available on our website or via the email address clearly displayed to the right of your review, a member of our team will be able to change your email address to a correct one and then forward your order details to you.

Rated 1 out of 5 stars

I ordered ring and after first day I…

I ordered ring and after first day I had a blue mark on my finger. Cheep stuff. Customers service is even worse. When I asked when I will receive my order they reply straight away with terms and conditions policy:
jewellery claim, which you placed 4 working days ago. According to our records, your order was dispatched on 21/08/2023 .

As you will have read before submitting your claim - these free items are not subject to our usual delivery schedules and will take at least 10 working days to arrive. This is industry standard practice for items which are claimed free.

Your free jewellery should arrive very soon, and within the delivery schedule described by us, and agreed by you at the time you placed your claim.
This is the worst experience I ever had and I won't buy anything form them any more.
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Omg this company thinks are the best and don't have any sympathy for them customers. I wish them the best but with attitude like that don't good future

August 25, 2023
Unprompted review
Redcarpetjewellers logo

Reply from Redcarpetjewellers

We are sorry you're disappointed by the service you received. And sorry to hear that you didn't like being reminded of the delivery schedule for the FREE item you claimed. If this is the worst experience you've ever had, then you must've lived a very charmed life.

Rated 5 out of 5 stars

Spectacular products

Spectacular products. Good value and all my buys were amazing.
I am very happy with how the jewellery made me and my mum feel . Like princesses.🌹🌹

July 12, 2023
Unprompted review
Rated 4 out of 5 stars

Disappointing

Although the pieces I ordered were nice, to state they are replicas of certain brands is inaccurate. The bracelet I bought is identical as the one from the original company which I already own. There is a huge difference in weight, the stone setting and I was disappointed that the replica was rather expensive and didn’t live up to the same standard as S… placing a card from that company with the item doesn’t make it the same quality. Sorry but not what I was hoping for

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery

The jewellery from this company is exemplary, I have had two of their free pairs of earrings so far and both are so stunning. I adore this jewellery so much.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great place to shop!

The price of the items that I chose were really great but I did buy them in sale. I even got a free bracelet which is amazing!! I’m currently wearing the swarovski earrings and they haven’t troubles me at all and are such a beautiful design. Delivery service was quick and the items came in cute velvet pouches

June 19, 2023
Unprompted review

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