Regal Awnings Reviews 

280
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. People often mention that the team is extremely polite, friendly, and very knowledgeable when discussing product options. Buyers consistently emphasize that the final results look stunning, perfectly matching their expectations for outdoor living spaces. The entire process from the initial consultation to the final setup runs smoothly without unnecessary pressure. However, some customers also noted minor setbacks during the setup phase, such as handling heavy materials or waiting for replacement parts. Despite these occasional hurdles, individuals remained largely satisfied with the overall service and the durable build of their purchases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, knowledgeable, and professional... See more

Service

Customers had positive experiences with service, noting that the team provided excellent advice and handled... See more

Product

Clients share positive opinions on product quality, noting that items look great, are high quality, and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with their durable and... See more

User experience

Consumers find user experience to be very satisfying from start to finish. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience from start to finish. Well run and organised company. Went for side to garage option which required posts concreted into ground. Team carefully removed tiling, dug hole, mixed co... See more

Company replied

Rated 5 out of 5 stars

Delightful company to deal with, honest and straightforward. Gave excellent advice and both the installation & the people we dealt with were brilliant. The awning is all we hoped for and guaranteed no... See more

Company replied

Rated 5 out of 5 stars

From start to finish Regal Awnings have been nothing but helpful and professional. No ‘hard sell’, just lots of advice and plenty of time given to talk through our ideas. Certainly not a company for a... See more

Company replied

Rated 5 out of 5 stars

Discussion with sales rep were very clear and helpful in making a decision on the right system and arrangement for us. Date for fitting worked perfectly. The fitters were great, they introduced themse... See more

Company replied


Company details

  1. Home Improvement Store

Information provided by various external sources

Regal have over 30 years of experience in delivering awnings to both homes and business. Our guarantee offers our clients peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

280 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(280)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive in all respects

From quotation to installation, we have only positive comments. Everyone we dealt with was pleasant and efficient, timing was as expected and installation was quick and effective. We did not choose the cheapest quote, but the guarantee and request for payment only after the awning was installed and working made us feel Regal is a trustworthy company. We are very pleased with the product and look forward to using it when the weather improves!

August 25, 2023
Unprompted review
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Reply from Regal Awnings

Hi

Such a great review!! we really appreciate your feedback. It's always great to hear from our happy customers Thank you

Rated 5 out of 5 stars

Awning designed and installed on time with no fuss.

The representative of the company that came to our house was very knowledgeable regarding all aspects of the design of awnings and the different details of their own equipment and materials used in their manufacture. A timeline for manufacturing and delivery was also discussed and agreed. The awning was delivered and installed within the agreed date. The installation team were professional and efficient, the awning was installed quickly with no issues and no mess. We are very pleased with our awning.

August 14, 2023
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Reply from Regal Awnings

Thank you for taking your time to leave a great review. We really appreciate it.

Rated 5 out of 5 stars

A professional service from start to…

A professional service from start to finish. Always dubious of having a salesperson visit at home; however, Tony was not pushy and answered all of our questions with ease and allowed time for us to process the decision. Someone in the office even sent some additional photos to support our decision process. After the order was placed, we were kept updated with the possible fitting date and time. The two fitters were superb and very professional. They even advised on the best fitting location to ensure when it was fully extended I could still fit underneath without hitting my head on the end of it.
Left the fitting area tidier than when the arrived. Once the awning was fitted, they gave me a comprehensive guide about how to, and not use, the awning. Once the payment was made, someone confirmed it was received and a detailed receipt sent.
We are exceptionally pleased with the awning and the quality is excellent. They even left a colour matched touch-up paint. The awning looks great on the wall too. Highly recommended company.

August 21, 2023
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Reply from Regal Awnings

Hi

We are so glad that you are happy with your new purchase, we really do appreciate such positive feedback. We take pride with our installations to ensure the customers is always left feeling they made the right choice. Thanks again.

Rated 5 out of 5 stars

Exceptional company in every way

I cannot give anything but praise to this company. We had a large awning fitted to the back of the house and it is exceptional! The quality is amazing and it has opened up our patio as another room! The arrangement and communication was fantastic - every member of staff I spoke to was helpful and friendly. The fitting process was fast and efficient - the fitters were very respectful of the area and tidied away at the end. The awning material did not fit (not an issue from the company but the suppliers) and the fitters were not happy to sign off the job until it was right - so they had another awning cover made and returned to fit it when the weather allowed it. I would not hesitate to recommend this company and am very happy with the quality and service I provided - and the price was not extortionate either. However, you get what you pay for and we got a fantastic deal! Thank you!

August 7, 2023
Unprompted review
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Reply from Regal Awnings

Hi

Thank you for leaving such a great review. We pride ourselves in making sure our customers are 100% happy with their purchase. I'm sure you will enjoy the benefits of this great product for many years to come. We really appreciate your feedback.

Rated 5 out of 5 stars

I felt confident that my order would be…

I felt confident that my order would be fulfilled on time and exactly as promised by the salesperson. A very professional job and an asset to the house and garden.

August 15, 2023
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Reply from Regal Awnings

Hi
Thank you for taking your time to leave such a great review. We really do appreciate it

Rated 5 out of 5 stars

A very nice product.

The awning is just as I imagined it to be. I would have liked a follow-up appointment to adjust the angle and pitch of the installation during the day at an appropriate time, as it was impossible to guess the optimum hang for the best shade on installation day.
The product is lovely and so far is working well. The installation team were professional and very tidy.

August 14, 2023
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Reply from Regal Awnings

Hi
Thank you taking your time to leave such a great review. We are so glad you are happy with your purchase. We can come along at anytime to alter the pitch of the awning for you. We don't automatically arrange this as most of the time the pitch it perfectly fine. Please call us if you would like to arrange an appointment, Thank you once again.

Rated 5 out of 5 stars

Cannot fault them

Cannot fault them. Everything delivered and executed exactly as described. Doorbell rang at 9am. Five hours later, it was done. Looked and worked as expected

August 2, 2023
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Reply from Regal Awnings

Thanks for such a great review. We really appreciate it.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, really helpful and friendly and delighted with the quality of our awning - I would highly recommend Regal Awnings.

August 1, 2023
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Reply from Regal Awnings

Hi Sarah
Thank you very much for taking your time to leave us a lovely review. We really appreciate this and are so happy to hear you are pleased with your awning.

Rated 4 out of 5 stars

Quality of awning is excellent...

Quality of awning is excellent...we really love it. The install team were very good, friendly and efficient.

July 20, 2023
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Reply from Regal Awnings

Hi
Thanks for taking your time to leave such a great review. We really do appreciate it

Rated 4 out of 5 stars

REGAL WINDSOR AWNING SUPPLY & FIT: REASONABLY POSITIVE EXPERIENCE

Overall a reasonably positive experience: the various options for different types of awning, their advantages/suitability and costs were clearly explained at the outset, and the fitting process was straightforward and undertaken within the time frame discussed. The awning itself appears well-made, looks as good as the pictures and has been most useful during June's hot spell.
However, at fitting on 2 May, the winder supplied was too large, and I was promised a suitable replacement would be arranged and delivered 'soon' with a phone call to arrange a date for delivery (never received). This in fact took me two calls and an email over the course of May-July to chase this up, with delivery finally taking place on 20 July, some 12 weeks after fitting.
An irritating conclusion over a relatively minor issue!

July 19, 2023
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Reply from Regal Awnings

Hi

Thank you for taking your time to leave your review. We do apologise for the length of time it took to replace the winding handle. Unfortunately, at this time of year, it can sometimes take longer than anticipated for goods to be cleared through customs.

Thankfully you were still able to have the use of your blind during the hot weather.

Rated 5 out of 5 stars

Fantastic company, professional staff and great product!

What a great company.
Amazing customer service right from the start! We were regularly informed with the progress of our order and it was completed on time. Lovely staff and a great product. It was a pleasure doing business with you.

July 3, 2023
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Reply from Regal Awnings

Hi Sandra,

Thanks for the great review. We really appreciate it.

Rated 5 out of 5 stars

Great Service

Lovely product and great service.

June 25, 2023
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Reply from Regal Awnings

Many thanks for taking your time to leave a great review. We really do appreciate it.

Rated 5 out of 5 stars

Should have given 5 stars my mistake…

Should have given 5 stars my mistake thankyou regal awnings Adrian & Jenny Fry

June 29, 2023
Unprompted review
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Reply from Regal Awnings

Dear Mr & Mrs Fry
Thank you very much for taking your time to leave us a lovely review. We really appreciate this and are very pleased to hear how happy you are.

Rated 5 out of 5 stars

Stunning work!

Stunning glass veranda and electronically-operated awning. It was a complex space but Regal used their ingenuity to create the perfect veranda and we're thrilled with the results. The staff were all friendly, conscientious and respectful. Wouldn't hesitate to recommend. Dr and Dr Holdridge.

June 14, 2023
Unprompted review
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Reply from Regal Awnings

Hi

Thank you for the great review. Its always great to hear such positive feedback. You have been an absolute pleasure to deal with.

Rated 5 out of 5 stars

Great service

Great service, learning to what the customer wants, from start to finish. Super installer.

May 21, 2023
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Reply from Regal Awnings

Dear Mr Fernandes,

Thank you for the great review. We really appreciate it.

Rated 5 out of 5 stars

Beautiful awning !

We were very impressed with this company, very professional from start to finish, Chris explained everything and was so friendly , we are so pleased with our awning, looking forward to using it when the sun shines, it has made a lovely addition to our home .

May 10, 2023
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Reply from Regal Awnings

Dear Mr Nevill

Thank you for taking your time to leave such a great review. We really do appreciate your feedback.

Rated 5 out of 5 stars

Good quality product

Good quality product, fitted by competent and pleasant people. Awning very easy to use and looks great.

May 9, 2023
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Reply from Regal Awnings

Dear Dr Knight
Thank you very much for taking your time to leave us a review, we really appreciate this.

Rated 4 out of 5 stars

No problems so far.

April 13, 2023
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Reply from Regal Awnings

Hi

Thank you for taking your time to leave a review. We really do appreciate it. Our products are of great quality and fully covered with our guarantee. I'm sure you will enjoy the benefits of this product for many years.

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.
From the nice sales man to the nice surveyor and great
Lads that fitted unit.

April 12, 2023
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Reply from Regal Awnings

Hi
Thank you for taking your time to leave such a great review. We really do appreciate it.

Rated 5 out of 5 stars

Awning

Very impressed, arrived on time very professional and polite. Explained everything I needed and cleaned up after them. Would recommend.

April 10, 2023
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Reply from Regal Awnings

Dear Mrs Brown,

Thank you for taking your time to write this great review. We really do appreciate it.

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