Regal Awnings Reviews 

280
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff who provide clear guidance, expert advice, and a friendly attitude throughout the entire process. Consumers also love the top-quality products, noting that the installation teams are exceptionally smooth, tidy, hard-working, and efficient. Some reviewers were not happy with occasional installation hiccups, such as receiving incorrect brackets, experiencing delays for replacement parts, or seeing workers struggle with heavy equipment. Despite these minor setbacks, people strongly emphasize that the final results are stunning, highly reliable, and truly built to last for many seasons.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful guidance and lack of... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Product

Clients share positive opinions on product, expressing high satisfaction with the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their sturdy and sleek... See more

User experience

People report high satisfaction with the overall user experience, describing the process from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience from start to finish. Well run and organised company. Went for side to garage option which required posts concreted into ground. Team carefully removed tiling, dug hole, mixed co... See more

Company replied

Rated 5 out of 5 stars

Delightful company to deal with, honest and straightforward. Gave excellent advice and both the installation & the people we dealt with were brilliant. The awning is all we hoped for and guaranteed no... See more

Company replied

Rated 5 out of 5 stars

From start to finish Regal Awnings have been nothing but helpful and professional. No ‘hard sell’, just lots of advice and plenty of time given to talk through our ideas. Certainly not a company for a... See more

Company replied

Rated 5 out of 5 stars

Discussion with sales rep were very clear and helpful in making a decision on the right system and arrangement for us. Date for fitting worked perfectly. The fitters were great, they introduced themse... See more

Company replied


Company details

  1. Home Improvement Store

Information provided by various external sources

Regal have over 30 years of experience in delivering awnings to both homes and business. Our guarantee offers our clients peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

280 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(280)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient, tidy job. Fitted a 7m × 4m awning and we weren't asked to pay a penny until the job was finished.
Recommended

December 17, 2021
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Reply from Regal Awnings

Hi
Thank you very much for taking the time to leave us a review, this is much appreciated.

Rated 5 out of 5 stars

Chose the firm because of their feedback

The company did not disappoint, lovely awning, excellent communications, and professional team for fitting. Price was extremely competitive, and in our view provides excellent value.

November 24, 2021
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Reply from Regal Awnings

Dear Mr Keogh

Thank you for taking your time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

I would recommend Regal Awnings without…

I would recommend Regal Awnings without reservation.
Despite a delayed installation due to material availability from Europe, when it was received the installation proceeded very quickly. Within two hours of the two operatives punctual arrival the installation was fitted and fully operational. The two installers were very considerate and cleared up excellently afterwards. This despite a fairly difficult location which is over three meters above patio level. We are very very pleased with the awning. .I so am pleased that we decided to change to remote operation electrical even though this was after initial order. This change may have also been a contributory cause for the installation delay. Truly recommend.

November 22, 2021
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Reply from Regal Awnings

Dear Mr Murdoch,

thank you for taking your time to leave a review, we really appreciate it. We are so glad that you are happy with your purchase.

Rated 5 out of 5 stars

Very good company

Very good company, our awning came on time is of good quality and we are very happy. The guys who came to fit it were very professional, clean tidy and efficient. We would happily recommend.

November 22, 2021
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Reply from Regal Awnings

Thank you for taking your time to leave your great review. We really do appreciate it

Rated 5 out of 5 stars

Professional

Professional. Nice job. Great company to deal with.

November 16, 2021
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Reply from Regal Awnings

Dear Mrs Hoareau,

Thank you for taking you time to leave a review. We really appreciate it

Rated 5 out of 5 stars

Excellent product and service

From start to finish Regal done a great job. Competitive pricing and excellent quality of product. The fitting crew were courteous of our property and surroundings and left the site in a immaculate condition.

November 9, 2021
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Reply from Regal Awnings

Dear Mr Ingrey,

Thank you for taking your time to leave a review. We really do appreciate i.

Rated 3 out of 5 stars

The awning looks ok

The awning looks ok. It is so small. Not what I thought it would look like. I am disappointed. The fitters were very nice lads

November 4, 2021
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Reply from Regal Awnings

Dear Ms Ridgeway,

Thank you for leaving your review. We are disappointed that you are not entirely happy with your purchase. As you are aware all our products are made to measure so this could have been made to any size that you required. If you would like us to call you to discuss the supply and fit of a larger awning, you would need to pay the difference in cost and we would take the awning you have into stock then please let us know or call our office line 01708 869290.

Rated 5 out of 5 stars

Great customer service and strong, sturdy Awning

The 4 month wait for the awning was worth it. We decided to splash out and buy the motorised one.
Because it comes with a strong visible frame, we chose a frame colour that blended with the garden to make it look less obvious.
There was a wide range of both frame and awning colours to choose and we picked a vibrant green awning which just looks great extended.
Once out at full length, it covers our decking perfectly and protects against rain - even strong rain. To stop water collecting, one side can be lowered, creating a cosy ambiance.
The 3 guys who came and fitted it could not have been more helpful. It took 3 hours of careful labour and measurement - so dont even consider trying to do it yourself.
We are really happy and though not cheap, feel confident that it will be well used over the next 30 years.

October 28, 2021
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Reply from Regal Awnings

Dear Mr & Mrs Girvan,

Thank you for taking your time to leave your review. We strive to ensure we recommend the right product to enable our customers to use the product as they wish. We very much appreciate your feedback.

Rated 5 out of 5 stars

Prompt

Prompt, clean and friendly, would definitely recommend

October 27, 2021
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Reply from Regal Awnings

Dear Maria Clark,

Thank you for taking your time to leave your review, it is very much appreciated.

Rated 5 out of 5 stars

My beautiful new awning

I am quite disabled and the two young men removed my old awning and all the old fixing bolts. The new holes were drilled and in no time the new electric awning was up and I was asked to let the men know the lowest height I wanted it. Finally, the wall was drilled to allow the electric cable to come into the house and the plug was attached to it. It was great to be asked to step outside and activate the motor with the remote control and see my beautiful awning for the first time. The men cleaned up and left no trace they had been. I was delighted with Regal Awnings. Thank you very much and I cannot wait till next summer.

October 25, 2021
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Reply from Regal Awnings

Dear Jan Tubman,

Thank you for taking your time to leave your review. It is vary much appreciated. Im sure you will have many delightful days using your new awning.

Rated 5 out of 5 stars

I just had my awning fitted

I just had my awning fitted, I kept the existing framework, they did a refurb of cleaning the framework and tighten up the nuts and bolts to make sure it opened and closed and put the new cover on, done very quick and efficiently, it looks lovely

October 19, 2021
Unprompted review
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Reply from Regal Awnings

Dear Ms Thomas,

Thank you for taking your time to leave your review. It is very much appreciated.

Rated 1 out of 5 stars

Nice Awnings good customer service eventually!

We bought our awning from Regency Awnings about three years ago. They are now owned by Regal. The awning stoped working and i tried to sort out the programmer using the instructions which are difficult to follow however looking at the internet i managed to work out it was the remote control at fault. I phoned Regency a few times and left messages. Then i discovered the Regal had taken them over and called them. Eventually a lady did call me and even said the remote was still under guarantee. She said she would get someone to call me to help.That was about 6 weeks ago and since then i have had no contact. I have now bought a new remote control and fixed the problem myself.
The moral of this long tale is nice awnings but terrible after sales service.
Update - I have now been contacted by Regal who say that they have not yet taken over the business from Regency. However, they have offered to compensate me for the new remote i bought. So i will gladly accept!
Thank you Regal!

October 19, 2021
Unprompted review
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Reply from Regal Awnings

Dear Mr Fallon,
We appreciate your feedback, however, we have not yet taken over Regency Awnings as they are still trading and responsible for any of their customers until such times as the Company is shut down. We note that you did request a service call and yes the product is still under guarantee and this was passed to Regency Awnings. It is a shame that you have not had a response from Regency regarding the problem that you have experienced, you should not have had to go to the expense of purchasing a replacement remote control. We at Regal can only offer you our sincere apologies for the inconvenience caused and ask that you send us a copy of the invoice for the expense incurred and we will gladly reimburse you. Should you experience any further problems then please email us direct on sales@regalgroupuk.co.uk so that we can deal with this for you.

Rated 4 out of 5 stars

Awning review.

Excellent sales meeting, all aspects very well explained.

Very good on meeting expected installation date. Installation crew efficient, pleasant and left no mess when finished.

Awning exactly what we required.

My one wish was that we could have had a better idea about the electric cable run and that it could have been covered/contained in a cable box. Hindsight is a wonderful thing.

October 16, 2021
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Reply from Regal Awnings

Dear Mr Dyer,
Thank you for taking your time to leave a review. We will happily arrange for the cable to be put into trunking. Our installations department will call you to arrange this.

Rated 5 out of 5 stars

Representative fully explained the…

Representative fully explained the awning and how to sue it, Delivery was on time and the erection of it with the removal of the old awning and other associated material was quickly and efficiently undertaken.

October 13, 2021
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Reply from Regal Awnings

Dear Ms Bamber,

Thank you for taking your time to leave a review, it is very much appreciated.

Rated 5 out of 5 stars

Excellent service

The fitters were neat, tidy, polite and efficient and considering how big our awning is the whole installation was done in a very timely manner - would not hesitate to recommend Regal to anyone

October 12, 2021
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Reply from Regal Awnings

Dear Mr Birch,

Thank you for taking your time to leave a review, it is very much appreciated.

Rated 5 out of 5 stars

Regal Awnings are excellent

Regal Awnings are excellent. I recently bought two new awnings (one to replace my existing 17 year old Regal Awning - only replaced as I wanted a different colour scheme). From start to finish all the team were professional and friendly. The awnings are high quality, strong and robust, with optional extras such as beautiful lights. I have no hesitation in recommending them to everyone.

September 29, 2021
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Reply from Regal Awnings

Dear Mrs Smith

We would like to take this opportunity to thank you for being a loyal customer of the last 17 years. Thanks for the great review it is much appreciated.

Rated 4 out of 5 stars

Excellent service

Excellent service, slight creases / uneven surface in new awning - overall satisfied customer and good value

September 16, 2021
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Reply from Regal Awnings

Dear Dr Fairhurst,

Thank you for taking the time to leave your review. The creases should come out over time. If not then please contact us.

Rated 5 out of 5 stars

Fabulous service all round and the…

Fabulous service all round and the couldn't be more pleased with the product.
Highly recommend.

September 16, 2021
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Reply from Regal Awnings

Dear Mrs James,

Thank you for the great review. We really do appreciate it.

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