Regionalbroadband Reviews 

148
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, efficient, and professional during installations. Many highlight their helpfulness, knowledge, and clear explanations of the process. Reviewers also appreciate the tidy work and prompt arrival of the engineers. However, some customers also noted significant issues with the overall service quality and reliability. A few other people also felt that the company did not deliver the advertised speeds, leading to dissatisfaction with the service received.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, efficiency,... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our broadband installed today by Nik from Regional broadband. He was excellent. He explained everything so well and made sure we understood how it all operates. He was polite,efficient and tidy... See more

Rated 5 out of 5 stars

Nick arrived on time, and explained every step, even the change of plan of where he was going to put the receiver. I would 100% recommend them to anyone that’s looking for broadband.

Rated 5 out of 5 stars

Had an issue with my net, engineer Nik called at agreed time. Very polite, knowledgeable and professional. Offered various helpful solutions for my internet. Top man.

Rated 5 out of 5 stars

Nik was on time, friendly efficient and honest about the service. He put time and effort into the job to ensure best outcome. He provided clear information in a way which ensured understanding.



Contact info

3.9

Great

TrustScore 4 out of 5

148 reviews

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No recent history of asking for reviews

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3.9

All reviews

(148)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality engineers!

I was without internet for several days after my 4G connection went down and had to be changed to 5G. I found the experience really frustrating, especially when it was taking so long to get an engineer booked in, and the phone support was not helping ease the stress.

That said, the engineer Nik was absolutely brilliant. He came out twice, was never in a rush, very polite and funny, and took the time to explain everything in simple terms that I could understand. His approach made a huge difference. If it was not for the quality of his service, I would have been left feeling very let down by how long I was without internet.

Thank you to Nik for the great support.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient and knowledgeable

I was a little delayed getting back home and Nik had started setting up and had already connected the new reciever outside and taken down the old one. He then went on to explain to me about why the service was so much slower and what he was doing to fix it.
After i explained that we cannot recieve internet on the other side of the property so he connected one more mesh router and i tested it before he left and it worked amazingly. 10/10.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Nik explained everything really well and was extremely helpful and went through it all with great explanation on the WiFi

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Nik for President

We're in a rural location, not the back of beyond but in a black hole where no other broadcast provider would touch us. 4 years ago a work colleague recommended Regional Broadband who were immediately helpful and got us online.
I'll be honest coverage was patchy and a good day was 20 mb . In the past couple of months things slowed right down and I was beginning to consider President Musk as the only option. I logged a call with Regional Broadband to see if things could be improved but I wasn't hopeful.
Dylan on customer service was immediately helpful. Implemented some improvements and said if that didn't work, download software to enable him to remote on and try further options. I did, he did, still no good, so he scheduled an engineer.
Nik arrived and immediately knew our outside infrastructure needed an upgrade, then swapped our router for an update one. On that, with our existing mesh system, we got to 45mb. Not good enough, says Nik.
Swapped out the mesh.

People, we have 105mb. Didn't know such a number existed.

Give Nik, Dylan and Regional Broadband all of your money. They are a small company and act like it, meaning your not getting messed about or passed between departments, you deal directly with the people who are going to fix your problem and they do.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

The Engineer Nik is superb,honest…

The Engineer Nik is superb,honest courteous and professional.His knowledge is second to none.He is so helpful and as a company I couldn't praise them enough they always strive to make the customer happy.A very genuine company I highly recommend

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional

Extremely professional, fast and with a smile . Our installer Nik was excellent and walked us through the process.
We would not hesitate to recommend this company.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

5g solution for my gaming teenagers

As my 17year old says. The broadband is so fast? It would blow the back doors off a speed van 😄just 7km outside cork city so I'm not eligible for fibre yet. Regional had a 2 day turnaround and had an engineer call to survey. 350mb download 40mb upload. I've 3 gaming teens and a pre teen that hasn't complained in weeks about their console being laggy. It's a quite life now 😁 big shout out to jason especially and the technician gary was very professional 👏

January 24, 2025
Unprompted review

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