Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surpri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all. Delivery guys were great to. S... See more
Company replied
I can't rate your company highly enough to be fair. Fantastic products at really good prices. Brilliant experience from ordering to delivery. Kept informed with updates and tracking for delivery. Bri... See more
Company replied
Delivery was spot on. Unpacked our new fridge and freezer, took the old ones away and placed the new ones where we wanted in the kitchen. They are working well and very good value and quality for the... See more
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Company details
Written by the company
Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.
Our Promise
Free Delivery + Free Warranty + Price Match
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.
Contact info
GRANARY BUILDINGS, MYTHOP ROAD, FY4 4XB, BLACKPOOL, United Kingdom
- 0330 057 7142
- customer.service@reliantdirect.co.uk
- reliant.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered on time driver kept me in the…
Delivered on time driver kept me in the loop
And was courteous and helpful and very polite
May 13, 2026
Reply from Reliant
Thank you for your order, i am pleased you are happy.
I didnt receive the product but its…
I didnt receive the product but its showing order completed. I called for refund they said it will be issued in 4-5 days but i didnt get it , already 10 working days gone.
May 6, 2026
Reply from Reliant
Hi, I'm sorry to hear the trouble you have been having and I will contact you today, Antony
Great company
Despite having a broken item delivered through no fault of Reliant, they were very quick to resolve the issue and ensure I was a happy customer! Would definately use this company again
May 6, 2026
Reply from Reliant
Hi, I'm sorry to hear the trouble you have been having and I will contact you today, Antony
Competitive quote ad good service
May 13, 2026
Reply from Reliant
Thank you for the great feedback. We are so pleased to hear your happy with our service and products.
Kind regards
Reliant
Easy to order and being kept InTouch…
Easy to order and being kept InTouch with about delivery
Very friendly staff and polite
The freezer is fabulous as well
May 13, 2026
Reply from Reliant
Thank you for your order, i am pleased you are happy.
Excellent service
Excellent service despite me messing up my order a few times on the website ...Not fault of Reliant.
Cooker delivered as promised and at a very fair price.
Could not fault anything and will definitely use again.
May 13, 2026
Reply from Reliant
Thank you for your order, we appreciate your persistence with the website ,I'm sure the next time you order you will fly through the process.
Very impressed with price and delivery…
Very impressed with price and delivery of my new washing machine.
May 12, 2026
Reply from Reliant
Thank you for your kind words, I hope your happy with your product.
Good transaction throughout
Good transaction throughout, from ordering to delivery. Excellent service.
May 13, 2026
Reply from Reliant
Thankyou for your feedback and we appreciate you taking the time to leave a review.
Washing machine delivered 12 May
Washing machine delivered 12 May. Did the cleaning cycle as advised.
Next did a wash fine, same on Thursday and Friday but on each occasion water was in the drum so i did a spin first to get rid of it all. On Monday morning I opened the door to put washing in and the amount of water after not using it for two days. completely flooded my kitchen. The machine has constantly being filling with water when not in use. Plumber told me it is a faulty inlet valve . I emailed Reliant as phone line is not for customer service strangely. No reply, emailed again, nothing. Phone this afternoon and got told to email , eventually after about 10 minutes on the phone, the advisor said she would email me return details. She did and stated machine must be suitably packaged or carrier won't take it and I have to take photos and show them the packaging. How the hell am I supposed to package a washing machine! Especially a faulty one that I am having to send back through no fault of my own
May 19, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
Reply from Reliant
Glad your happy, thank you for your business.
~Efficient service.
May 5, 2026
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Easy to order
Easy to order. Friendly and Professional staff on the phone. Arrived earlier than expected. Will order from them again
May 5, 2026
Reply from Reliant
Thank you for your order, i am pleased you are happy.
Communication from Reliant was…
Communication from Reliant was excellent and the product was delivered quickly and on time.
May 9, 2026
Reply from Reliant
Thankyou for your feedback and we appreciate you taking the time to leave a review.
Reply from Reliant
Glad your happy, thank you for your business.
Fantastic company to deal with from…
Fantastic company to deal with from ordering and the follow up information on delivery. And i have to say a massive thankyou to Rob who delivered my cooker and TV today what a lovely young man and so polite and helpful.
I am so happy with my goods and will definitely be recommending you to family and friends. Thankyou
May 18, 2026
Unprompted review
Reply from Reliant
Thank you for your feedback and great review of our service and products.
Bought a 50 inch TV this weekend and…
Bought a 50 inch TV this weekend and was very happy with the service given. Antony was very knowledgeable and gave excellent customer service and we will be going back in the near future to buy a washing machine
May 16, 2026
Unprompted review
Reply from Reliant
Good to hear, we look forward to supplying you with your washing machine in the future.
Reply from Reliant
Glad your happy, thank you for your business.
Reply from Reliant
Thankyou for your feedback and we appreciate you taking the time to leave a review.
Ordering was simple
Ordering was simple. Delivery time was communicated to us and they delivered within the 1 hour after their phone call. Very satisfied
May 4, 2026
Reply from Reliant
Glad your happy, thank you for your business.
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