Remofirst Reviews 

100
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Remofirst have been excellent in dealing with our team members across several countries. Muhammad in particular has been unbelievably helpful working through complex pay needs throughout the team. T... See more

Rated 5 out of 5 stars

Great experience so far! Onboarding was smooth, with a small hiccup quicky resolved my emailing my contact person. The online portal is well made and has everything that you need. Only small complaint... See more

Rated 5 out of 5 stars

The Remofirst portal is really accessible and useful. I can do several requests or tasks from there with relative ease. One time I had an issue with my sick leave count. Looks like it was a glitch. I... See more

Rated 2 out of 5 stars

Errors in payroll with totally wrong tax, and they haven't fixed it despite assurances it's done. Their online chat support is available 24 hours a day, but every time you try, it's offline. No respon... See more

Company details

  1. Payroll Service

Written by the company

Employer of record & compliance for your remote team. All-in-platform to hire foreign employees from anywhere with one click. Best pricing. Same-day onboarding. Available in 180+ countries.


Contact info

4.2

Great

TrustScore 4 out of 5

100 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(100)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star hiring EOR service!

Using RemoFirst's platform has completely streamlined our international hiring. We’ve been able to onboard team members in the UK, Brazil and the Philippines, all without needing to set up local entities. The platform is user-friendly, the support is great, and their team is always quick to help. It’s allowed all of the stress to be taken out of global expansion and allowed us to focus on building great teams. Highly recommended for any company scaling across borders!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process and supportive team.


Their support teams were very helpful in guiding us throughout the entire process. No unexpected surprises related to services or costs. We were able to get our new hires up and running smoothly and quickly even on an accelerated timeline.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a really good experience with RemoFirst. Had to hire in two countries that I have never had to deal with. I was bit overwhelmed with this and had many questions, they were so patient and helpful! They answer all my questions and are a pleasure to work with. Onboarding went great.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

We had a very frustrating experience…

We had a very frustrating experience with Remofirst. During our initial call with one of their sales representatives, they assured us that onboarding and contract setup would be completed in time to meet our candidate’s deadline — specifically, by the end of the month. We made our hiring decision based on this timeline. However, despite repeated follow-ups, Remofirst failed to deliver the employment contract on time. As a result, we couldn’t provide the candidate with a signed contract by the agreed-upon date, and he ultimately chose to remain in his current role. This failure cost us a highly qualified hire and forced us to restart the entire recruitment process, wasting significant time and resources. To make matters worse, customer support became extremely poor after we signed the contract with them — slow responses, little accountability, and no urgency. We would not recommend Remofirst to any company looking to hire international talent.

Additional note: We never handed in documents too late. They never asked for additional information. They just did not meet the timeline.

July 18, 2024
Unprompted review
Remofirst logo

Reply from Remofirst

Hi David,

Thank you for sharing your experience. We understand how disappointing it can be to lose a strong candidate, and we’re truly sorry that this situation caused frustration.

The delays occurred due to missing information and last-minute changes requested by your team during the onboarding process. As your Employer of Record, we are happy to make the changes requested but are still required to follow local compliance procedures before issuing employment documents.

These steps are crucial to ensuring legal accuracy and protecting both your business and ours.

We recognize that the outcome was not what you had hoped for, and we regret that it led to losing the candidate. Our intention was never to delay or disrupt your hiring process but to ensure that all legal obligations were met correctly.

If you’d like to discuss this further, we’re here to support you. Please feel free to reach out at support@remofirst.com.

Best regards,
Tarek
Director of Customer Success

Rated 1 out of 5 stars

Complete Disappointment — Hidden Fees, Zero Ownership, Endless Frustration

Our experience with Remofirst has been nothing short of a disaster. Their payroll and compliance management is careless, sloppy, and completely unprofessional — this is not a company you can trust.

We were billed for services we never ordered and then forced to pay for them, without any explanation or accountability. Remofirst outsources everything to local partners, adds their own markup on top, and does nothing but forward emails between you and the real employer of record. They are essentially a useless middleman who adds cost and chaos to every process.

Customer support is a joke — every simple question gets passed along to someone else, and the delays and confusion this creates are unacceptable.

Looking back, I would strongly warn anyone: stay away from so-called "global" EOR providers like Remofirst. Work directly with a trusted local employer of record instead. You'll save yourself thousands in fees, months of headaches, and a huge amount of frustration.

April 29, 2025
Unprompted review
Remofirst logo

Reply from Remofirst

Hi Lea,

Thank you for sharing your experience. We’re truly sorry to hear that the process felt frustrating and did not meet your expectations. Providing a seamless and professional experience is our top priority, and we regret that this was not the case for you.

While all charges were aligned with the agreed terms, I understand some steps may not have felt fully clear along the way. We take that seriously and are committed to improving our communication to make these steps more transparent in the future.

Our model leverages local partnerships to ensure compliance in each country, allowing us to offer global support while maintaining legal accuracy. We act as the primary point of contact, managing compliance on your behalf, rather than simply forwarding information. While this approach may feel less direct than working with a single local EOR, it is designed to reduce risk and ensure consistency across markets.

Some of the challenges resulted from decisions on your team’s side that made it more difficult to manage the process efficiently and in full compliance. When alignment breaks down, it can create added complexity for everyone involved, something we always try to avoid by clearly communicating everything in advance.

We'd be happy to continue the conversation if we can provide any further clarity. You can reach us at support@remofirst.com.

Best regards,
Tarek
Director of Customer Success

Rated 5 out of 5 stars

Great experience!

Great onboarding experience. The process was super fast and smooth. The product has a ton of great features and it's very easy to use.

April 3, 2025
Unprompted review
Rated 2 out of 5 stars

no custome service

Onboarding was fine and quick, but after, it seems that there is no customer service. No one replies, no contact numbers, no chats available for customers, only for sales. No responses at all. Very fustrating.

April 21, 2025
Unprompted review
Remofirst logo

Reply from Remofirst

Hi Paula! I'm sorry to hear you were unable to reach our team.

We have requested more information from you so we can identify what happened in this situation and try to improve the process.

In the future you can reach our team any time at our customer support email, support@remofirst.com.

Sincerely,
Angelica @ RemoFirst

Rated 5 out of 5 stars

Helpful, friendly team

I had a great experience working with RemoFirst. I had a lot of questions, and they took time to answer them all, and make sure everything was clear. Will definitely be using them again when I bring on new hires.

January 7, 2025
Unprompted review
Rated 2 out of 5 stars

Untransparent pricing on their website

The firm needs to be more transparent with pricing. The website states 'Starts at $199' for an employer of record service. Understood that the price might be higher given additional add-ons / services and hence the use of 'starts at'.

After wasting time on a demo, for a 1 person EOR service in Ireland, I was quoted EUR399 (approx. US$450) per month. If they list the pricing for each country on the website, it would be beneficial for cost-sensitive potential customers and avoid wasting all parties' time.

July 19, 2024
Unprompted review
Remofirst logo

Reply from Remofirst

Hi Kevin,

Thank you for sharing your feedback. We genuinely value your input and are sorry to hear about your experience.

Our starting price of $199 reflects the base cost for our services, but as you noted, the price in each country can vary depending on the location and specific requirements. Providing a comprehensive list of prices for all 180+ countries we cover is quite complex due to the varying costs and regulatory requirements in each location, as well as individual needs for work permits, health insurance plans, etc. Many countries are at $199 (our lowest end), but countries in Europe tend to be slightly higher due to regulatory requirements.

We do strive to provide as much clarity as possible during our demo sessions to ensure you have a clear understanding of the services and costs involved. We appreciate your suggestion and will look into ways to improve our pricing transparency on the website to better serve cost-sensitive potential customers.

Thank you again for your feedback. We are always looking for ways to improve our services and your insights are invaluable to us.

All the Best,
Angelica @ Remofirst

Rated 5 out of 5 stars

Amazing customer service throughout

Amazing customer service throughout! Everyone in the Remofirst team that I interacted with were outstanding: super friendly, fast comms, very helpful. Makes you really feel valued and taken care of.

I'd used Oyster HR before and never felt that I got this level of attention and helpfulness as an employer from them. Would highly recommend!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great pricing

We really enjoyed the onboarding experience in the UK. Our employees provided great feedback! We switched from a competitor because of employee experience and pricing. They really do have most competitive pricing.

March 7, 2021
Unprompted review
Rated 5 out of 5 stars

Above and beyond service!

Working with the team was a pleasant experience. My team in Asia now enjoys great employee benefits and feels more secure. Remoteam helped us solve our HR problems and went beyond what was asked of them. I also liked that their customer service replies fast to all my questions, listens to customer suggestions, and works efficiently to fix minor issues.

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

Great service, fantastic customer support for queries, amazing platform both for the company and for our contractors/employees in Europe and India. Saving everyone's time and money. Was super easy to onboard. Switched from competition.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great for remote teams

Started using the service 2 months ago. What used to take 5 hours of work, now takes couple of minutes and no hassle at all. Recommend to anyone having a remote team.

February 20, 2021
Unprompted review
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