RentHero UK Reviews 

173
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were unhappy with their experience overall. Many customers reported being charged unexpected subscription fees, often £35, after signing up for a low-cost trial, with crucial information about automatic renewals often hidden in terms and conditions. People frequently found property listings to be outdated, inaccurate, or directing them to agents instead of private landlords as advertised, leading to frustration. Additionally, consumers faced significant challenges trying to contact the company, with phone numbers being unreachable and emails going unanswered. However, some customers also noted that their properties were listed on the website, with details and photos used in a way that raised concerns.

What people talk about most

Website

Consumers find the website to be misleading and deceptive, with many reporting that it charges money to view... See more

Subscription

Customers had negative experiences with subscription, often citing hidden charges and automatic renewals.... See more

Payment

Clients share negative opinions on payment, with many reviewers expressing frustration over unexpected... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over difficulties reaching... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction and even canceling... See more

Reviews shaping this summary

Rated 3 out of 5 stars

All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.

Company replied

Rated 1 out of 5 stars

As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more

Company replied

Rated 1 out of 5 stars

i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank.... See more

Company replied

Rated 1 out of 5 stars

Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

2.1

Poor

TrustScore 2 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(173)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I signed up for a 30 day free trial

I signed up for a 30 day free trial, though I ended up not using the site at all as they were still asking for payment to reveal the landlords details. I attempted to cancel the membership but couldn’t as apparently I wasn’t put on a plan but ended up charging me anyway. After emailing them about why I was charged, they blamed me for not cancelling the ‘membership’.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

I need 2bedroom

Its was nice and great, i will be great

December 19, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

can I view the property 13 Dec…

can I view the property 13 Dec afternoon,could you give me the address,please
jason

December 12, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

Good service

Good service, liked all the information given

December 9, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

Quick response

I had a great time with rentola, and was able to easily close my account as the staff named Dave quickly responded to me. Please continue sustaining such responsive environment and keep providing good service :)

November 24, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

I experienced awesome service from…

I experienced awesome service from Nina. Her communication skills are of very high level and puts her clients first. Thanks you very much Nina.

November 18, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

About a house

Just to see if house is still available please tanks

November 16, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

I have been on subscription since 15th…

I have been on subscription since 15th October 2022 and am yet to secure an Accomodation here from you. This is not fair enough at all. All I need is juts a 1 or 2 bedroom within Dunstable or Luton. And my range is between £500 and £900. Pls it’s an urgent issues. 07311251088 my mobile line

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Clear information

November 2, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Rated 5 out of 5 stars

Great information

All the information provided easily accessible to view properties

October 25, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Rated 1 out of 5 stars

This is a scam site

This is a scam site. My experience is identical to several 1 star reviews below.
Many featured properties are fake. They either don't exist in the place described, or are not available to rent.
Having registered, I received 3 emails from what turned out to be fake landlords looking to rent properties that didn't exist - but they all had a story to tell and wanted some form of payment up front. I was initially taken in, but when I investigated further I discovered that the properties advertised didn't actually exist - at least not where they were supposed to be.
I would advise you not to pay for a subscription to a site that is either completely fraudulent, or does nothing to prevent the site being used by scammers and fraudsters
My advice - do not trust this site, don't pay for a subscription and treat anything received from RentHero with the utmost suspicion.
I should also add that many of the 5* reviews here are clearly nothing of the sort.

October 17, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!

SCAM!!!!!! Within the last week, I have now had 3 landlords email me about properties they have to rent. All 3 have done and said exactly the same thing. First they let you know they have a property that might be of interest to you. Then when you ask about it, they reply with pictures, where the property is located, more details and also the rent. All three have somehow been in my budget... Including bills!? Made me a little suspicious when that was mentioned. The first "landlord" said that due to people messing him around in the past he would need a reservation deposit then he would write up an assured shorthold tenancy agreement. 🚩 The second "landlord" was a little more convincing. Said that she had moved closer to family due to her hearing loss. I was asked to read the tenancy agreement before coming to the viewing to make sure it was all okay and that she had been let down in the past. 🚩 I was a little suspicious by this point but then I had an email from the third landlord. Explaining she had moved to be closer to family due to hearing loss and she wanted to someone to take care of her property.
All 3 emails stated 🚩 they were looking for a prospective tenant due to being let down in the past🚩
Also, after having a look at the pictures I was sent of each property and checking buildings on streetview... Nothing matched.

The names were Martins Jason, Amanda Miller and Karen Gunn.

BE CAREFUL OUT THERE

October 18, 2022
Unprompted review
Rated 3 out of 5 stars

Response not matching result

I like the quick turn up of response but it seems never to get to quick action. I keep sending requests and getting feedback of successful delivery,yet nobody I reaching out to talk to me about the property.
It makes everything seem unreal.

October 13, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Good

Very lovely and god and I will be happy to have a good home from this platform thanks

October 4, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Really good Service

October 2, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Your service was great

Your service was great. But I need to chat with the landlord to know how payment will be made. I intend to make payments and move in on 10th of October 2022

September 22, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

I wanted to compliment Rover for…

I wanted to compliment Rover for extreme professional services, diligent spot eye for details and managing to sort my subscription query! Most of all, profound level of courtesy and email proficiency! Well done, A+

September 22, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

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