Repair Glasses Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient service, noting that their items were often returned within a few days, sometimes even within 48 hours, looking as good as new. Many people highlight the high quality of the repairs, describing them as nearly invisible and durable, even for complex damage. The staff are consistently commended for their professionalism, helpfulness, and skill in handling challenging repairs. Consumers also appreciate the excellent value for money, often finding the repair costs significantly lower than replacing their items entirely. Many express relief at having their beloved or expensive glasses saved, which other repair shops deemed irreparable. This reliable and cost-effective solution makes customers highly recommend the service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the personal attention and excellent... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with the repairs,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing delight over repairs... See more

Staff

Consumers consistently report positive experiences with the staff, particularly highlighting the exceptional... See more

Price

People report positive experiences with price, often noting that the costs are reasonable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more

Rated 5 out of 5 stars

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service. Sp... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Found an old pair of Ray Ban's in a drawer that my daughter had pulled one leg nearly off, and completely snapped off the other leg. That was 20 years ago. Rather than chuck them out I did a google search and found repair-raybans.com.
Online ordering was easy, posted them off Tuesday at 4pm, got them back Saturday morning.
Absolutely mint. Like new.
A very happy customer.

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great shop!

Great shop!

It will be hard to find anyone better when it comes to, speed, value and excelllent service! Not to mention the quality they put in their work

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Unsure about these at first, money up front and posting expensive glasses.
I couldn’t have been so wrong. I snapped the arm of my glasses, which left some arm in the hinge, sent them on the Monday , received back on the Thursday. They came back like new. So impressed with this company it gets my 5* all round

June 13, 2020
Unprompted review
Rated 5 out of 5 stars

Repair Raybans : excellent service and value.

Used Repair Raybans twice now to repair my favourite sunglasses. Superb service, glasses posted on Monday and received back on Wednesday same week. Excellent service and customer care, would highly recommend.
M Rogers

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome! Don’t look anywhere else to repair your glasses.
Quick back story- I had a pair of raybans that I broke the arm off last year. Luckily I got them replaced with a brand new pair for Christmas. Last week, whilst chasing my cat who had a bird, they fell off my top and smashed to the ground, shattering the lens. I was gutted. That’s two pairs ruined I thought. I contacted these guys and they were so supportive and easy to talk with, not to mention so efficient with replying! They quoted a great price for me to fix both pairs. I sent them up on Friday and they were back to me by Tuesday! Incredibly quick! The craftsmanship is phenomenal, you wouldn’t even know they have been fixed. They are as good as new!!! I am so pleased with these guys and cannot thank them enough!!

June 3, 2020
Unprompted review
Rated 5 out of 5 stars

Super Quick Repairs

Super Quick Repairs ! Sent them on Thursday and received them back the following Tuesday ( bank holiday was on Monday ) Great communication from the repair team due to me snapping the arm off my raybans. Wouldn't go anywhere else :)

May 26, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I snapped the arm off my Raybans and having been quoted in excess of £50 elsewhere, sent a photo to ask the cost of the repair. I was quoted £19.99 including return postage. I sent it off and it was fixed and sent by return post the day they received it. I am so impressed with the service and quality of repair.

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

This is as good as it sounds....

I have to confess to being slightly concerned at paying up front for a repair. I needn't have worried. Matt was extremely helpful and managed to complete my repair for £19.99 which I had been quoted over £50 for elsewhere AND he's done an amazing job and very quickly. Def 5 * service and I wouldn't hesitate to use them again.

April 21, 2020
Unprompted review
Rated 5 out of 5 stars

Repair Raybans

I snapped both of the arms of my Raybans back in August of last year and they’ve been in a drawer ever since. I did some googling last weekend and came across Repair Raybans! I read some really positive reviews so decided to send the sunglasses to them on Tuesday via recorded delivery, they arrived with them on Wednesday, by 1.30 Wednesday afternoon I received an email saying the repair was complete and I had them back in the Thursday post. The glasses are completely repaired, they look as good as new. So so happy with the quick service, price and the repair itself!

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

OMG -Great Service

OMG , my wife has had a pair of damaged ray bans for twenty years ,
Yes it’s taken us a long time but obviously a favourite pair ,found these guys online
and sent pics received quote via very easy web site ,sent off and received back within a week .
We absolutely recommend this company .
Fabulous and thank you .
Russ Peters

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

I posted my broken hinged rayban…

I posted my broken hinged rayban glasses on Tuesday pm and they’re back today (Thursday) and fixed!
Amazing service and if I’m unlucky enough again to have my glasses sat on I’ll be sending them straight back
Thank you

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

Went to a high street optician to see…

Went to a high street optician to see if they could fix my bent RAYBANS,they could try but if they broke the would not take responsibility
Sent 2 pairs to be fixed on the Saturday(both pairs bent badly)and received them back on Tuesday
They gave a great service and the frames are perfect
I will use this company again and there price of under £40 was fantastic

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

Broke my expensive rimless varifocal Glasses

Broke my expensive rimless varifocal glasses across the titanium bridge and thought I was looking at £250 to replace them. Came across Matt and he said they could be repaired for £19.99 set price, but there would be a problem getting them back before Christmas due to post. I as am travelling to Bermuda in 2 days I asked Matt if I could drive down and he said yes,,,,,,, got there and were brilliantly fixed and as good as new. Thanks Matt your are great!

December 17, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I managed to snap my vintage Raybans across the bridge into two pieces. I assumed they were beyond repair and put them away in a drawer where they've stayed for an age. Found this company online last week and emailed them about a repair, not holding out much hope. I had a very quick response saying they could repair them but because it would be impossible to completely hide the join, I might not want to go ahead. I thought it worth a try and sent them off at 4.30 on Thursday. On Saturday morning they were back with me, looking brilliant and solid, the repair only visible if you really look for it. Can't quite believe they've got a whole new lease of life. What a fantastic service!

October 30, 2019
Unprompted review
Rated 1 out of 5 stars

DO NOT USE - Scammer kept my glasses worth £300!

Sent two pairs of Ray Bans in May 2019, one just needed the frame fixing - had only worn them once, the other needed the lens repaired. I wanted them both sent back ASAP as I was going on holiday.

Heard from Matt in June to say he had tried to contact me to discuss the repair. And that the lense needed replacing so would incur a further cost. Told him to proceed and have not heard from him since! Just got refund through paypal for the service fee, now trying to get the cost of my glasses back!

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

100% great

I ordered my repair through the website and emailed a photo of my glasses, I was told it could be repaired and it was. Fantastic service, great communication. I could not be more pleased and Matt went over and above to help me. The repair was carried out very quick. Would not hesitate to use this company again and have recommended to my glass wearing friends and colleagues.

August 19, 2019
Unprompted review
Rated 5 out of 5 stars

Super impressed

Super impressed. My boyfriend broke his glasses on our holiday, he sat on them by accident and the legs snapped off at the hinges. I contacted them via email and provided a picture of glasses and where it snapped off, and said it would be something they could repair.

Posted on Tuesday evening and returned to me on Thursday morning looking brand new.

Definitely recommend, and it was only 20 quid!

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service all round with…

Excellent service all round with recorded delivery so you knew when to expect your fixed glasses! Barry was very helpful over the telephone and very responsive on email considering how obviously busy they are. Very happy indeed! Thank you!

August 6, 2019
Unprompted review

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