Repair Glasses Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient service, noting that their items were often returned within a few days, sometimes even within 48 hours, looking as good as new. Many people highlight the high quality of the repairs, describing them as nearly invisible and durable, even for complex damage. The staff are consistently commended for their professionalism, helpfulness, and skill in handling challenging repairs. Consumers also appreciate the excellent value for money, often finding the repair costs significantly lower than replacing their items entirely. Many express relief at having their beloved or expensive glasses saved, which other repair shops deemed irreparable. This reliable and cost-effective solution makes customers highly recommend the service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the personal attention and excellent... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with the repairs,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing delight over repairs... See more

Staff

Consumers consistently report positive experiences with the staff, particularly highlighting the exceptional... See more

Price

People report positive experiences with price, often noting that the costs are reasonable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more

Rated 5 out of 5 stars

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service. Sp... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can not believe the service I received…

Can not believe the service I received from repair glasses. This little miricle worker fixed three raybans for me, and actually brought two of them back from the dead.
Totally blown away with the price, service and obviously the repairs.
Think they need a few more stars.

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

This repair service company is simply Amazing

This repair service company is simply amazing. You receive a decent service at a reasonable price with a very quick return of your glasses.

I will bookmark your website for the future use and pass your details to anyone who need a glasses repair service.

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic work

This service is just amazing highly recommended to everyone fixed my broken Fendi sunglasses where others have said they could not be repaired excellent service you will not be disappointed and for such a small charge

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Hinge Replacement on Tom Ford (expensive) frames.

Sent my Tom Ford glasses in for a broken hinge and had them back in 4 days- good as new. Had a quote (more money) to have the hinge welded as that company could not replace the hinge. Local Optician offered to send them away for two new temples at over half the cost of new frames.

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Absolutely awesome service from Matt and his team. Spoke to Matt over the phone and he was very reassuring and made sure I understood the process.

I highly recommend using this company!

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

The best company I have ever dealt with, period ♡

The best company I have had the pleasure of dealing with, ever. I was lucky enough to find 'Repair Glasses UK' after a Google search to find somewhere to repair a pair of sunglasses that are very special to me, having belonged to my mum who I recently lost 💔 The sunglasses had a wonky arm, so I'd taken them into my local (very popular in the UK) opticians in town to get straightened out, and the girl I had the misfortune of dealing with promptly snapped the arm off at the hinge, then gave me her 'professional' opinion to "just go buy another pair" - which was a very insensitive thing to say considering I'd already explained the situation..
After finding Repair Glasses i sent an email, which was promptly replied to by Matt, who was really considerable and kindly apologised for my loss, and for the awful thing that happened at Spec$%#@! when I took them to get 'sorted. He assured me he could fix them (which the girl at the opticians was adamant was impossible, after covering the joint with superglue in a failed attempt to 'stick it back together') and gave me easy direction on how to send them in, what to put in the parcel etc.
I sent them in on Thursday 15th July, found an email on Monday 19th July to say he'd successfully fixed my glasses and they were in that afternoon's post, and I had them back in my hands on Tuesday 20th July, good as new: he had even replaced the hinge in the unbroken arm so that both arms matched on the inside - even though you can't see the inside while wearing them - how good is that for attention to detail?
I am blown away by the fantastic service of this company, and I am more than happy to recommend them to other people too - the standard of customer service, the repair service itself and the after-care is second to none. I wish I'd found them before going to my local Spec@#$%@s that's for sure, and I wouldn't hesitate to use this service again. An easy 5 stars from me - thanks so much RepairGlassesUK! 😘 Xxx

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent efficient fast service

Excellent efficient fast service, my son broke his glasses, found this service on google, sent them off, excellent communication with Matt, glasses returned, the day after. Amazing service would recommend to anyone.

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Highly Highly Recommend!

Could not recommend these guys more! 10/10 service from communication, efficiency & quality. Fixed 2 pairs of very broken RayBans (arms snapped off and/or bent). Matt has been consistently friendly and accommodating - truly amazing value for money!

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Superb repair.

The frame of my expensive Rayban sunglasses snapped in a very tricky spot and I thought they were a writeoff. I saw the Repair Glasses site for a fixed price of £19.99 and decided to try it. I’m so glad I did because they have carried out a first class repair and the sunglasses are as good as new. Thank you very much.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE

My wife stood on her prescription glasses and broke one arm off. Found "REPAIR GLASSES" on the internet.
Posted them 4pm on Monday and received them back like new 1pm Wednesday. Fantastic efficient service from "REPAIR GLASSES" Thank you very much Matt.

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! 100% would recommend & use again!

Fixed my dads glasses and they looked brand new afterwards! My dad was so pleased as the glasses had sentimental value!

Good communication, polite & quick service, couldn’t be happier!

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was told by some services that they could not fix my frames. Repair Glasses fixed them quickly and posted it to me on the same day they received it.

Effective communication and excellent service from them!

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Sent my daughter's glasses to be repaired. Invisibly repaired on day of receipt and arrived back with us the following day all for fixed price of £19.99 which includes 1st class return postage. No fuss service and highly recommended

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!! 💯⭐️

I finally emailed Repair Glasses,(after I’d saved their website from a Google search last year when I’d unfortunately managed to sit on my favourite Bulgari sunglasses) last week, Matt responded quickly,asking me to fill in the email repair request, which I did, attaching a photo of my glasses too. He replied again, saying that they could be repaired for the standard £19.99, so, I sent them by Royal Mail special delivery,(for my own peace of mind!)and also opted for the upgraded return postage, I was so thrilled to hear again the next day, that they’d arrived safely, been repaired AND we’re already on their way back to me!! If it wasn’t for Good Friday my glasses would have been away from me for less than 48hrs, & what’s more, they’re perfect! I’ll be certainly spreading the good word!
Thank you so much!

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Found these guys by chance on Google…

Found these guys by chance on Google when looking to get my scratched Ray-Ban lenses replaced. I'm so glad I found them and can't recommend them enough.

I spoke to Matt by email initially and he helped me identify some suitable replacement lenses. They can provide genuine lenses direct from the manufacturer or non-branded cheaper alternatives. (I opted for the genuine lenses costing me £54.99 including the lenses, fitting and next day return postage back to me).

Reach out to these guys if you need your glasses / sunglasses fixing. You won't regret it!

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

My Rayban Wayfarers snapped in 2 across the bridge about 20 years ago, when my pony picked them up in his teeth and dropped them on to a concrete floor. They've languished in a drawer ever since, as I couldn't find anyone to repair them. However, this company has just carried out a brilliant repair job (I can't see any join) for £19.99, and within a matter of days. It's lovely to have my old Raybans back again - they're much more comfortable to wear and better for my eyes than cheaper sunglasses. Many thanks for doing such a great job.

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

MUST BE CAREFUL WHERE I SIT IN FUTURE!!....

What a GREAT company this is!
What an inspired idea...mending peoples precious Raybans...I believe they do other brands too!
I had sat on my favourite Raybans and thought they would never see the light of day again...the frame was so twisted!...with delicate metal sides I didn't dare attempt to straighten them myself...
THEN ...I found the experts!
They did exactly what it says on their website...you pay a VERY reasonable sum, pack up your glasses, send them off and wait for their return....and this company really do send them straight back!
BRILLIANT!
The young man I spoke to twice was so pleasant and helpful....why are there not more companies like this in this country?!
I wish them continued success!

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I cannot praise this company enough. Fixed my vintage much loved ray bans when I thought they were beyond repair. Great communications throughout. Thank you so much.

September 8, 2020
Unprompted review

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