Repair Glasses Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient service, noting that their items were often returned within a few days, sometimes even within 48 hours, looking as good as new. Many people highlight the high quality of the repairs, describing them as nearly invisible and durable, even for complex damage. The staff are consistently commended for their professionalism, helpfulness, and skill in handling challenging repairs. Consumers also appreciate the excellent value for money, often finding the repair costs significantly lower than replacing their items entirely. Many express relief at having their beloved or expensive glasses saved, which other repair shops deemed irreparable. This reliable and cost-effective solution makes customers highly recommend the service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the personal attention and excellent... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with the repairs,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing delight over repairs... See more

Staff

Consumers consistently report positive experiences with the staff, particularly highlighting the exceptional... See more

Price

People report positive experiences with price, often noting that the costs are reasonable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more

Rated 5 out of 5 stars

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service. Sp... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

I snapped my varifocal glasses arm on Saturday. Went to my optician who said a week turnaround, just couldn't survive that long without my eyes! So had a little google and found these guys! I spoke to Matt on Monday, sent them that day and here I am on Wednesday writing this with my wonderfully fixed glasses! Amazing, thank you so much and for a great price to! Highly recommend :)

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Really Fantastic Service..

Really Fantastic Service..! My glasses were broken and twisted. Repaired and returned within just a couple of days and at a really affordable price. Defiantly recommend - Superb..!

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service & so quick

Excellent service & so quick , was absolutely devastated after breaking my glasses and being told they no longer under warranty, I was so relieved to find these guys who repaired my prescription Ray bans and got them back to me within 48 hours, absolutely brilliant service can’t thank you enough

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

A pleasure to do business with

I could not recommend this company highly enough. Matthew is such a lovely guy and repaired my Rayban Wayfarers to perfection. I posted them on a Tuesday and got them back two days later. Unbelievable! 10/10. Thank you again.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service that I would recommend

This is the second time I have used this excellent service. Within barely half an hour of my glasses being delivered for repair I received a message saying they had be repaired and were on their way back to me. I received them the very next day. The repair to the metal frames was virtually invisible. If you break your glasses this is the place to go to.

February 19, 2022
Unprompted review
Rated 5 out of 5 stars

What a great Company.. highly recommended

I contacted the company as a result of seeing the positive reviews on this forum. I had a vintage pair of Rayban wayfarers original sunglasses which were broken and as I thought .. fit for the bin! From the first contact with their office I was reassured that they would do the best job that they could… I really was not too confident that they could be repaired . I received the glasses back this morning ( really quick turnaround) The glasses look like new …an absolutely incredible job of work. My thanks to this company for its professionalism and fantastic customer service , they deserve all the credit due to them and I highly recommended them.
Garfield

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

I sent my Winchesters in to glasses-repair.co.uk and received them back within 48 hours. The repair is neat and tidy and I'm very happy that I get to keep wearing the glasses I love.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

What an amazing company!

What an amazing company. Would highly recommend them. I unfortunately stepped on my eye glasses and was told by specsavers they could not be repaired. Thank goodness for repair glasses!! Not only did they fix them but I had them returned the next day. 5* and I will definitely be using them again

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

High quality service

High quality service; fixed my broken glasses frame as my left arm had snapped of and they replaced it perfectly with a new hinge. Very quick delivery and got it back within 2 days; also excellent customer service and respond quickly to any queries. Would recommend to anybody that has an issue with their glasses and needs repairing. 10/10.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, good prices and great customer service, can't recommend enough!

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Superb customer service!! Friendly and approachable

I had snapped the arm off my rayban frames with Carl Zeis lenses.

I found this company online and having checked the trust pilot reviews I then sent my glasses off forgetting to add any details in the parcel of who it belonged to etc. when the glasses didn’t arrive fixed I called the company and spoke to a really helpful person called Matthew:-) he explained that a lot of people send glasses with no details lol.

Thankfully that had happened because Matthew pointed out the arm I had included didn’t match my glasses!

It turned out my husband had tried to repair my glasses with an old arm he had lying around and I had inadvertently sent the wrong arm!!

I then sent the correct arm and my glasses were returned to me all fixed and perfect again!!!

I highly recommend this company. I am grateful to Matthew thanks from another very happy customer!!

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service from an amazing company.

Fantastic service from an amazing company. I had crushed my designer frameless prescription glasses, bending the arms and misaligning them, causing one arm to be loose and floppy. The opticians I purchased them from just tightened the screw (twice) after warning me that this might crack the lense! The repair only lasted a few days each time! Having read the great reviews of Repair Glasses, I took the chance and I couldn’t be happier with the results. My glasses were returned just a couple of days later as good as new, the frames perfectly repaired and properly realigned with the lenses. I am thrilled with the results. It is wonderful but so rare to find a company that is so efficient, reliable and so good at what they do. I highly recommend them and would definitely use them again.

October 2, 2021
Unprompted review

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