Repair Glasses Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its professionalism and efficiency, often highlighting the quick turnaround times for repairs. Many reviewers appreciate the helpful and friendly staff, who provide knowledgeable assistance and personalized attention. The pricing is frequently mentioned as very reasonable, offering significant savings compared to buying new items. Consumers are often amazed by the high standard of the repairs, describing their items as looking brand new after the service. People frequently express gratitude for the ability to save their valuable items, avoiding the cost of replacements. This allows them to keep cherished possessions and avoid significant expenses.

What people talk about most

Service

People report positive experiences with service, often describing it as amazing, fantastic, and wonderful.... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the repairs, noting... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing delight over repairs... See more

Staff

Customers consistently report overwhelmingly positive experiences with the staff, particularly praising a... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the affordability and value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more

Rated 5 out of 5 stars

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service. Sp... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(232)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Awesome service. Quick, fast and great to deal with. They repaired two arms for me on two sets of glasses without any trouble, including one pair of Moscot frames I thought were too far gone!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Ray Ban sunglasses repair

I was initially so sceptical of this website, but wow!

Sunglasses were shipped by me on Tuesday 4th. Received by company on Thursday 6th, and was completed and shipped back out on Thursday 6th.

The sunglasses were in bad shape, left arm was completely bent, left lens was wonky and bent forward, completely unwearable and I thought were broke forever. So the same day dispatch from the company had me even more sceptical!

Sunglasses were received today, Saturday 8th, in perfect condition and appear completely brand new. Wow. Thank you!

Do not hesitate to use this company!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

I'm so glad i found this service!

I'm so glad i found this repair service. Sent in some rare raybans i bought 15 years ago that had the nose rest broken off. They repaired them and sent them back within a few days for £25. You don't get service as good as that very often these days! Thanks so much repair glasses!

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ancient Bausch & Lomb lensed Ray Ban…

Ancient Bausch & Lomb lensed Ray Ban aviator sunglasses frame was broken on the bridge. Very wary of sending them away but not only was the repair excellent, the cost very reasonable but the care and attention to return the glasses packed as carefully as I had sent them. I am astonished at the high level of expertise and care taken. Thank you.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

This is the second time I've used this company to repair my glasses after the dog had almost destroyed them. Both times I have been amazed at the repairs. This time I was told by the opticians that I nothing could be done to repair them. Then I remembered Repair Glasses and they have done an amazing job to rebuild the arm and fix the hinge. I am so grateful to them and would recommend these guys to anyone without hesitation. Sent them off and got them returned all fixed within 3 days.... amazing. Thank you so much.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Wow! Dads new, pricey glasses were mangled by an ambulance crew (fair, they saved his leg). Arms were bent and bridge had come away from the lens (frameless). Found these guys Googling glasses repair whilst sitting in Boots Opticians while they faffed about telling me what couldn’t be done. I was sceptical but had little to lose. Glasses Repair turned them around amazingly quickly (probably within a day at their end, plus postage) and returned them looking as though nothing had happened in the first place. In Dads words ‘bloody brilliant’!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic! Three day turnaround on my titanium framed spectacles that the optician I purchased them from said they couldn't repair. Would highly recommend Repair Glasses. Swift efficient service at a very sensible price. Much appreciated.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Sent an email with a photo asking if they could help. Same day response. Posted my glasses to them the following day and they were returned, all fixed 48 hours later. Very pleased.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing turnaround great repair

Amazing turnaround. Posted Wednesday - received back on Saturday. New welded arm on titanium frame which high-street company said was irreparable and needed to be binned.
Brilliant company. Will use again any second.
Thank you!!

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Posted my Ray-Ban sunglasses for repair on Monday & received them back on Friday. Great repair job & looking like new!

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

First Class

I can echo other reviewers - this was a first class service from Repair Glasses. Initial and follow up emails were answered promptly. I then sent my glasses for a double hinge repair (after a high street optician wrote them off) and received them back, as new, within 5 days, which included a Sunday. Would definitely use again.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

What can I say other than amazing…

What can I say other than amazing service. Cost and effective repair costs. I only sent my glasses Wednesday and were back Saturday. I also emailed and had an immediate response. Would definitely recommend and use again. My glasses look great

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Superb repairs to your favourite eyewear

I telephoned Matt at Glasses repair for a quote, a quote i couldn't refuse....
i sent 2 pairs of RayBans to Glasses repair and within 2 days i was told my RayBans were repaired and shipped back to me.
upon opening my package i was astonished to see my sad old RayBans transformed into beautiful Sunglasses. i cannot thank Matt enough for such a quick turnaround and magnificent repairs, you would never know either pair had been repaired.
so i highly recommend Glasses-repair for any repairs you may need to any kind of spectacles/eyewear.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Believe the reviews

As others have said, I took my favourite expensive sunglasses to Boots and Specsavers opticians and neither were interested in fixing the lens that had fallen out.

I read the reviews on here and these so good that I sent my sunglasses off without a stamp and Repair Glasses called me up and we sorted out postage. The sunglasses were returned shortly afterwards in perfect condition.

As others have said, this is what customer service used to be like. Perhaps they could run our councils.

August 20, 2024
Unprompted review

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