I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
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Review summary
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Reviews shaping this summary
Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... See more
Company replied
I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
Company replied
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
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4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Responded well to questions
May 1, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are glad to hear that we were able to respond to your questions effectively. If you need any further assistance in the future, don't hesitate to reach out!
Repaired my Canon 70-200mm lens top…
Repaired my Canon 70-200mm lens top class work. Customer service and technician thumbs up for their fantastic work and patience. Thank you
May 1, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Euan, We are delighted to hear that you're pleased with the repair work on your lens and that our team provided fantastic service. We appreciate your kind words and look forward to helping you again!
Great communication & service
Great communication, took a bit of time but quality work. Lens almost looks brand new
February 12, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are pleased to hear that you're happy with the quality of the repair. We always aim to deliver excellent results, and we are glad it was worth the wait! Let us know if you need anything else in the future.
Very professional serviceFixation gave an accurate diagnosis and…
Fixation gave an accurate diagnosis and were prompt with estimates. The camera and lens were returned with repairs and cleaning fully completed in a timely manner. Overall, a very professional service.
April 30, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Michael for your kind words! We are glad to hear that the repairs and cleaning were completed to your satisfaction and that you found our service professional. We look forward to helping you again in the future!
An excellent and quick service.
I came up from Cornwall in order to get my camera checked for dirt on the sensor. The knowledge and thoroughness of the staff member who dealt with me was impressive. In the time it took to go for lunch the camera was cleaned and it cost far less than expected.
April 29, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for making the journey to see us! We are pleased to hear our team could assist you quickly and thoroughly, and that the service was more affordable than expected. If you are ever in the area again and need anything, we’re here to help!
lens was needing repair
Bought a lens of eBay that was needing repair, the quote was reasonable.
April 28, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for sharing your experience! We are pleased to hear that the quote met your expectations. If you need any further repairs or assistance, don’t hesitate to reach out to us again!
Good communication and prompt service
April 30, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your positive feedback! We are glad to hear you were pleased with our communication and quick service. If you need anything else, feel free to reach out.
Good service but needed to chase
After regaining confidence in Fixations customer Service recently, I decided to give them another go with some heavyweight repairs. I knew I saw away for a couple of weeks in March and could live without the camera and lens for a while. Initial Customer Service was good, the Estimate came through quickly and I was able to make an informed decision on the repairs I wanted. A month later, I had not heard from Fixation and the repair was showing as "On Hold". I checked again a week or so later and noted no change to the status. I was surprised when I phoned them late April when, after a bit of digging, I was told the camera and lens were in fact repaired and ready for collection. Arrangements were then made to pay for the repairs and courier the kit back to me. Happy to report that everything was returned within 24 hours and the lens feels like new.
April 24, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Paul for giving us another opportunity and for your detailed feedback. We are glad to hear that you are happy with the results and that your lens is performing like new. However, we apologise for the lack of updates during the process — we will look into how we can improve communication, especially when repairs are completed ahead of system updates. We appreciate your continued trust and look forward to helping again in the future.
Camera and lens repairs
I have used fixation on two occasions to repair both a lens and a camera.
The quality of the repairs have been first class and the costs have come in matching / less than the estimates.
No hesitation recommending them for quality repairs / servicing.
April 25, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Simon for your continued trust in Fixation! We are pleased to hear both your lens and camera repairs met expectations in quality and cost. Your recommendation means a lot to us, and we are always here should you need us again.
Knowlegable staff with good advice and…
Knowlegable staff with good advice and trusted workmanship
April 22, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We appreciate your trust and are happy to hear that you are satisfied with your service. Please feel free to use our services again in the future, we would be happy to help!
They repaired a camera that had been soaked in the African ocean
Not only did they repair a camera that I thought might be irreparable, but the charge came out much lower than the estimate, they were extremely professional and prompt, and even sent me (free of charge) a battery for my camera, since I appeared to have lost both of mine. The repair was super-effective, and they couldn't have been more helpful
April 22, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your generous feedback! We are really glad we could restore your camera and pleasantly surprise you with a lower final cost. It as always our aim to go the extra mile, and we are happy the complimentary battery helped too. If you need anything else in the future, we are here to help!
Fast and freindly service
Fast and freindly service. Use Fixation to clean the sensor on my DSLR every 18 months or so and this time their usual good job was even better than usual.
April 16, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your continued trust in us! We are pleased to hear that this sensor clean exceeded your expectations—it is great to know our standards are not only consistent but improving. We look forward to seeing you again in the future.
Reply from Wex Photo Video Repair Centre | Fixation
We are glad to hear you found our service professional and our communication clear—it is exactly what we aim for. If there is anything more we can help with in the future, don’t hesitate to get in touch.
Excellent service
Excellent service - great communication. Value for money. Very professional outfit.
April 22, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are thrilled to hear that you were pleased with the service, communication, and overall experience. We always strive to provide the best value and professionalism, and it's great to know we met your expectations.
Delay this time
On this occasion my repair was delayed because the automated system to approve the quotation didn't register my input, delaying my repair- which was a shame as I have been without my lens for even longer than necessary. Other than that the repair process was smooth, as it has been when I have used Fixation previously.
April 3, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your honest feedback. We are sorry the automated approval system didn’t register your input and caused a delay—this isn’t the experience we aim to provide. We are glad to hear that the rest of the process was smooth and consistent with your previous experiences, and we appreciate your continued trust in our service.
Tamron Lens Firmware Update
Quick phone call and then turned up for a lens firmware upgrade which was done while a waited - excellent service
April 14, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your review! We are glad to hear you had an excellent experience with your lens firmware upgrade. It is great that we could get it done while you waited. We appreciate your feedback and look forward to helping with any future needs!
Impressive Service
Very impressed with how easy Fixation arrange for you to get the repair item to them using a courier, arrived next day. The fault report and quotation for parts done within a few days. Parts had to be obtained, but the item was back within 14 days. I like how, if you log in to your repair summary, it give you a status report.
April 11, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your great feedback! We are really pleased to hear that you found the collection process smooth and efficient, and that our repair summary updates helped keep you informed. It is great that everything was turned around within 14 days even with parts needing to be ordered. We appreciate your comments and hope to help again in the future if you ever need us!
Repair to Nikon D850
Fixation are my go-to place for repairs to my Nikon kit.
My D850 is a total workhorse and some LCD segments in the eyepiece display were beginning to fail. A quick phone call to check that the parts were still available and I sent off the camera via Wex in Norwich. The estimate for the repair work was totally fair. I had the firmware updated and a sensor clean at the same time.
A quick turnaround and a dependable tracked DPD delivery back to my home address.
The camera is performing faultlessly.
April 11, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind review! We are delighted to hear that your Nikon D850 is back to performing flawlessly and that the repair process was smooth and efficient. It is great to know that you are happy with the quick turnaround and the quality of the work. We truly appreciate your continued trust in Fixation for your camera repairs, and we look forward to helping you again in the future!
Brilliant service from start to finish
Brilliant service from start to finish. Great online submission form for repair. Quick estimate response, then quick fix and return. Final costs were even £100 less than estimated. Definitely the place to go for camera and lens repairs.
April 8, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your great review! We are glad the online process worked well for you and that we could complete the repair quickly and for less than estimated. We really appreciate your recommendation and look forward to helping you again in the future.
After quite a bit of confusion and…
After quite a bit of confusion and miscommunication, I still received my camera in the time frame I had in the diary to get the repair done. Joanne and Katrina helped solved the problem and was able to fullfill my photography jobs that weekend, thank you!
April 3, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your understanding, and we are glad that Joanne and Katrina were able to resolve the issue for you in time! We appreciate your patience and are happy that you were able to meet your photography commitments. If you ever need assistance again, don’t hesitate to reach out!
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