I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism. There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date... See more
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Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
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4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Used a number of times
Used a number of times - great comms and easy to follow hub on the repair process. Price and service excellent. Thanks
June 18, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Mick for your continued support. We are delighted to hear you have had consistently positive experiences with us and that you found the repair portal easy to use and the communication clear throughout.
We truly appreciate your kind words about both the service and value. Thank you for choosing us, and we look forward to helping again whenever needed.
You have proved reliable
You have provided reliable, prompt service over many years
June 12, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your continued support over the years. We are delighted to hear you have consistently found our service reliable and prompt.
Your loyalty means a great deal to the whole team. We truly appreciate your kind words and look forward to helping you again whenever needed.
Excellent profesional service throughout.
I got clear and concise instructions for arranging the repairs to my lens, I was sent a pre-paid label so that I could send my lens safely and I received a free, detailed estimate for the required repairs. I had nothing to pay until the repairs were completed and the lens was then returned to me with next day delivery.
May 28, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Peter for your kind comments. We are delighted to hear the repair process was clear and straightforward from the initial booking through to the return of your lens.
It is great to know you found the prepaid shipping, detailed no-obligation estimate, and pay-on-completion process helpful. We are also pleased your lens was returned safely with next working day delivery. Thank you for choosing us, and we look forward to helping again whenever needed.
The front desk service was very polite…
The front desk service was very polite and friendly.
The sensor i had cleaned still had dust on when i took a shot of the sky as soon as i put a lens on the body OK it was a f32 which i will never use but still some oil spots visible at smaller apertures lucky not ones i use unless very bright conditions and slow shutter speeds.
Fortunately the dust is not a problem in my images just a couple of oil spots which i can remove and i appreciate than the 1DX range do drop oil on the sensor but i was still surprised to see so much dust on the sensor even at F32 after a professional clean.
I have saved the images i took.
June 15, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments and for your kind words regarding the front desk team.
We are sorry to hear that you were not completely satisfied with the result of the sensor clean. While the Canon 1DX series is known to produce oil spots over time, we appreciate that finding residual dust and marks after a professional clean was disappointing.
We would be very happy to readdress this for you. If you are able to bring the camera back to us, please do so and we will gladly inspect the sensor again and carry out any further cleaning required. Your satisfaction is important to us, and we would welcome the opportunity to put things right.
Easy booking. Good communication. Reasonable price.
Easy booking of a repair to a 5-year old Sony alpha 6400.
Shipping was simple. Assessment was done shortly after. Repair activities and cost were described clearly.
Repair was done quickly and camera returned very soon thereafter.
Probably took <2-weeks for the whole process. Price was reasonable given camera cost.
Wex camera repair did a good job end to end. Recommended. Sony for an amateur camera that needs repair at about 5-years perhaps not so much.
June 1, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your detailed comments. We are pleased the process was straightforward from booking through to return, and that the assessment, quotation, and repair were all completed promptly.
It is great to hear you found the pricing reasonable and were happy with the overall service. We appreciate your recommendation and are delighted your Sony A6400 is back in working order. We look forward to helping again whenever needed.
Sent in a Nikon lens for what turned…
Sent in a Nikon lens for what turned out to be a non issue and it was quickly returned to me for just the price of postage! Brilliant service and good comunication thankyou.
June 11, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased we could quickly assess the lens and return it to you without unnecessary work or expense.
It is great to hear you were happy with the communication and overall service. Thank you for choosing us, and we look forward to helping again whenever needed.
Very good lens repair
I had a lens repair done. The process was easy, automated, and communication good. Turnaround was prompt and the lens returned very well packed, together with the soft case I'd sent it in with (i.e. they didn't lose it!). The lens, which is over 10 years old, looks and performs as new. I'd recommend.
June 11, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind comments. We are pleased the process was straightforward and that you found the communication and turnaround to be smooth and efficient.
It is especially satisfying to hear that your lens, despite being over ten years old, has been returned performing and looking like new. We are also glad your case made the journey safely with it! Thank you for your recommendation and for choosing us. We look forward to helping again whenever needed.
Above and Beyond
I had stupidly dropped my Nikon DSLR and Tamron SP G2 150-600 lens. I went to a few local repair shops. Had to pay for the camera/ lens to even be looked at but I guessed, that's the deal. At Fixation, the guy said it was probably not worth fixing my Nikon as it quite old, would cost a bit and I might as well buy a new one.. No idea if that was true but I got a used model from Wex in Whitechapel for £300 - I had been quoted elsewhere £479 for repair. For the Tamron I'd been quoted £400 repair and when I said I wasn't sure I could afford it, was told they'd 'knock off' 100 quid. That's when I became suspicious and started the internet research. WELL! I found Fixation... No charge to look at the lens, and if once they provide a quotation I couldn't afford it, no worries they'd give it back.. And what a professional quotation it was! Break down of labour and parts. Just what you need. I left it with them. My quote was £185, I said yes and when I got the Tamron back, my goodness, it was like brand new; they'd gone above and beyond, even cleaning and polishing it (or so it seemed) and now it works perfectly. Thank you Fixation. Much appreciated.
May 22, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your wonderful comments. We are delighted we were able to help with your Tamron lens and provide a clear and detailed quotation so you could make an informed decision without any obligation.
It is especially rewarding to hear that the repair exceeded your expectations and that your lens was returned looking and performing like new again. We always aim to provide honest advice and transparent pricing, so we are pleased this was reflected in your experience.
Thank you for placing your trust in us. Your kind words are greatly appreciated by the whole team, and we look forward to helping again whenever needed.
I would highly recommend Wex Photo…
I would highly recommend Wex Photo Repair Centre (formerly Fixation). I’ve used Fixation for years, luckily not very often but have always had great service. On this occasion the time between me dropping off my lens, a quote for repair and the work taking place was a matter of days. I big shout out to Peggy and Katrina on the front desk who were both friendly and efficient. Thank you.
June 17, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Steven for your continued support and recommendation. We are delighted to hear that, once again, the service met your expectations and that the turnaround from booking in to repair completion was so quick.
We will be sure to pass on your kind comments to Peggy and Katrina, who will be pleased to know their friendly and efficient service was appreciated.
Thank you for choosing us over the years. We look forward to helping again whenever needed.
Helpful and informative
Very helpful and information about progress available online.
Would use again
June 9, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you William for your kind words. We are pleased you found the team helpful and that the online portal kept you informed throughout the repair process.
We appreciate your support and are delighted to hear you would choose us again. We look forward to helping whenever needed.
Efficient service
Efficient service, repair done to high standard, and excellent customer support.
June 8, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the repair met your expectations and that the team were able to provide the support you needed throughout the process.
We truly appreciate your recommendation and look forward to helping again whenever needed.
Great experience from the initial…
Great experience from the initial booking, label printing sending via dpd, tracking and updates on progress and the return. Excellent service all round
June 2, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind review, Chris. We are delighted to hear the process worked smoothly from booking through to return, and that the collection, tracking, and updates all met your expectations.
We truly appreciate your support and your recommendation. We look forward to helping again whenever needed.
Good service
Fixation sent my Canon camera to Wex Repair Centre because I had a problem with the shutter full of sand, and also they cleaned the lenses. It works very well now.
June 10, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Stefania. We are pleased your camera is back in full working order following the repair and that the lens cleaning has helped restore your equipment.
We appreciate your support and are delighted to hear everything is performing well again. We look forward to helping whenever needed in the future.
Took a long time for my lens repair and…
Took a long time for my lens repair and delivery after being repaired.
June 5, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments, and we are sorry that the overall process took longer than either of us would have liked, particularly as this was noticeably longer than your previous experiences with us.
The repair itself was delayed due to the required Sony part being on back order, and we sent updates during this period to advise that the item was awaiting parts. Once the repair was completed we sent a payment link to pay by card, your accounts team requested a proforma invoice in order to make payment by BACS. Unfortunately, the payment reference we supplied was not used, which meant our accounts team were unable to match the payment to the transaction. As we were unaware that payment had been received, this resulted in a further delay before the lens could be released.
While we appreciate that this repair took considerably longer than expected, delays of this nature are unusual and were caused by a combination of the Sony parts shortage and the subsequent payment matching issue.
We appreciate your patience throughout and apologise for the extended turnaround.
Quick turnover for sensor cleaning
Quick turnover for sensor cleaning. Knowledgeable staff. Highly recommended.
June 2, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words. We are pleased the sensor clean was completed promptly and that the team were able to provide helpful advice during your visit.
We appreciate your recommendation and look forward to helping again whenever needed.
Overall always great and easy going
Overall always great and easy going. The process was fast and straightforward
May 7, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased to hear the process was quick and straightforward, and that you found the experience easy and enjoyable throughout.
We truly appreciate your support and look forward to helping again whenever needed.
Repair ref: 506932. Perfect!
Very happy with the repair process from initial contact through to delivery today. It’s great to have nothing to complain about!
Having a discontinued model, the Sony RX 10 Mk4, I was initially concerned that spares may not be available however was reassured when I saw that it was supported by WEX. I have owned the camera for eight years from new without any significant issues.
The cost of repair was extremely fair. Highly recommended.
June 8, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Stephen for your thoughtful comments. We are delighted to hear the process was smooth from your initial enquiry through to the return of your camera.
We understand your concern regarding support for an older model, so we are pleased we were able to help with your Sony RX10 IV and keep it in service. It is great to hear you found the repair cost fair and that the experience met your expectations. We truly appreciate your recommendation and look forward to helping again whenever needed.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Keith for your kind words. We are pleased the team made you feel welcome and that the work was completed exactly as expected.
We appreciate your support and look forward to helping again whenever needed.
Lens firmware updated
I took a lens in for a while-you-wait firmware update. The receptionist took my lens and told me that the service would be between 40 minutes and an hour. I told the receptionist that I would wait in the waiting area, and was told they would inform me when my lens was ready. After an hour and 10 minutes I decided to go and ask how they were getting on with my lens. A different receptionist (who was covering the original's lunch break) told me that actually my lens was ready. I think they forgot about me. Firmware update was fine. Lens still has the same error. Not their fault. My day ended up a little later than I hoped. Not really a big deal, but also can't quite bring myself to give them 5 stars either.
May 26, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Mark for your review. We sincerely apologise that, although the firmware update had been completed, the technician had not made the front desk team aware and you were left waiting longer than necessary.
We completely understand your frustration, especially as you had been advised of a shorter turnaround time and were waiting on site. While we are pleased the firmware update itself was completed successfully, we are sorry that our communication on this occasion fell below the standard we aim to provide.
Thank you for bringing this to our attention. Your comments will be shared with the team to help ensure completed while-you-wait services are communicated more effectively in future.
Your staff was excellent in in getting the lens repair as quickly as they could once you got the spares
Your staff was excellent in understanding my frustration into why it took to long for repair nearly 3 months which was Sony fault which I understand and Katrina near the end kept me updated so pleased to get it back just a day before my nephew wedding on the next day so thank you Katrina making it possible for it to be ready
May 22, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words and your patience throughout the repair process. We understand how frustrating the delay was, particularly as it was caused by the availability of Sony parts, and we appreciate your understanding.
We are especially pleased Katrina was able to keep you updated and help ensure your camera was back with you in time for your nephew's wedding. Thank you for choosing us, and we hope the occasion was a memorable one.
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