I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism. There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date... See more
Company replied
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
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4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really efficient online repair system…
Really efficient online repair system where you can submit and track your repair easily. Great communication and quick repair
May 18, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Mary for your kind review. We are pleased you found the online repair system straightforward to use and that the tracking and communication kept you informed throughout.
It is great to hear the repair was completed quickly. We appreciate your support and look forward to helping again whenever needed.
Super service
Super service , great comms from day one and all the way through to collection.
May 20, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Chris for your kind words. We are pleased the communication was clear throughout the process and that everything went smoothly through to collection.
We appreciate your support and look forward to helping again whenever needed.
Extremely disappointed by the lack of…
Extremely disappointed by the lack of communication and helpfulness in general when there were delays with my repair. Whilst the delays themselves were understandable, I was not regularly updated. In the end it took 6 months to get my lens back.
May 20, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments, and we are sorry you were disappointed with the communication during your repair.
Unfortunately the delay was caused by Sony parts being on long-term back order. Our records show updates were sent in January, March, and April advising that the required part was still unavailable from Sony, before the repair was finally completed in May once the parts arrived. We completely understand that a six-month wait is frustrating, even when the delay is outside of our control.
We appreciate your patience throughout and apologise that the level of communication did not meet your expectations.
Great service and interaction
Great service and interaction. Just wish there was more flexibility in the process.
May 13, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased you were happy with the service and the interaction with the team throughout the process.
We look forward to helping again whenever needed.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Luke. We are delighted you were happy with the service and really appreciate you taking the time to leave a review.
We look forward to helping again whenever needed.
Very professional service
As a professional you know where to go. I have multiple lenses so no rush. Very smooth from start to finish. Canon 24-70 that had taken well over 1 million photos came back like new.
May 14, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Peter for your kind comments. We are pleased your Canon 24-70 has been returned in excellent condition after such a hard working life.
We appreciate your trust in us and are glad the process was smooth from start to finish.
Fixation ,,, Brilliant Professional, Expert Servicing.
A Quick contact with Fixation and my repair was handled
expertly, and professionally.
Pick up of my faulty lens was arranged, Quotation arrived quickly and replied on date quoted.
I have used Fixation for previous servicing and would always recommend this experienced company.
April 24, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Michael for your continued support and recommendation. We are pleased the process was smooth from first contact through to collection, quotation, and completion of the repair.
It is great to hear you continue to place your trust in us for servicing and repairs. We truly appreciate your kind words and look forward to helping again whenever needed.
Very helpful staff and timely repair…
Very helpful staff and timely repair service
May 7, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Robby. We are pleased the team were helpful and that the repair was completed within a good timeframe.
We appreciate your support and look forward to helping again whenever needed.
Excellent service from Wex
Wex Repair provided an excellent service. I was kept informed when my camera had been collected from the drop off point to delivery at their premises. I received a repair estimate quickly and my camera was back with me within a week. I had a couple of queries during this time and my phone calls were answered quickly and dealt with to my satisfaction.
April 22, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Steve for your kind words. We are pleased the process was smooth from collection through to return and that your camera was back with you so quickly.
It is also great to hear the team were able to answer your queries promptly and to your satisfaction. We appreciate your support and look forward to helping again whenever needed.
Friendly and efficient welcome
Friendly and efficient welcome, camera booked in and same day work carried out.
May 7, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words Judith.
We are so pleased to hear that you are satisfied with your repair and that you had a positive experience using our services.
Please feel free to use us again for any of your photographic repair needs.
Not cheap but professional and…
Not cheap but professional and transparent
May 1, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Nick. We are pleased you found the service clear and dependable throughout the repair process.
We appreciate your support and look forward to helping again.
Full frame (walk-in) sensor clean
This was a full frame (walk-in) sensor clean. The end result was excellent but getting there took perseverance. On arrival at the service counter I was told that 'the system' was down with the implication that service that day may not be possible. Having travelled 1.5hrs, that wasn't a welcome greeting! The camera was nevertheless accepted on the basis that 'the system' would return.
Cleaning was completed in the stated time of 1.5hrs after which I checked for dust spots before leaving. Whilst it was hugely better there were still a few spots so the technicians took the camera back and were able to remove those too. But folks, the customer shouldn't be doing the quality control, should they?
April 29, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Peter for your detailed comments. We are pleased the final result met expectations, but we are sorry the experience was not smoother from the outset.
On the day of your visit we experienced a temporary internet outage due to building works nearby, which affected the booking-in process but not the turnaround time for the sensor clean itself. We also apologise that further cleaning was required after your initial inspection. While we were glad the remaining spots could be removed before you left, we fully understand your point and appreciate you bringing it to our attention.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Nick. We are pleased the repair was completed quickly and that you were happy with the result.
We appreciate your support and look forward to helping again whenever needed.
Very quick service and I was kept…
Very quick service and I was kept informed throughout the repair.
May 1, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for taking your time to add this review. We are pleased the repair was completed quickly and that you felt well informed throughout.
We look forward to helping again whenever needed.
Repaired a Canon lens that was discontinued
They repaired a Canon lens that the manufacturer no longer repaired because it had been discontinued. So I was over the moon that they would do it, especially as it was a small issue for an otherwise very good quality lens. Cost was fair and once repaired it was shipped back really quickly.
It would have been nice for a bit more communication during the repair process as it went silent for a few weeks. I would also have been open to the idea of paying more for an urgent turnaround option. But these are minor things, I'm just happy the lens was repaired. Will use them again!
April 28, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased we were able to repair your lens despite it being discontinued by the manufacturer and that it has been returned in full working order.
Thank you, we look forward to helping again whenever needed.
Quick repair and return for my lens
Quick repair and return for my lens , I’m really happy with it , great price too :)
April 23, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Gemma for your kind words. We are pleased the repair and return were completed quickly and that you are happy with the result.
It is great to hear the cost met your expectations. We appreciate your support and look forward to helping again whenever needed.
Really glad to get my lens back …
Really glad to get my lens back after a delay caused by the courier (DPD). I'm not convinced I got the same box back although the packing box it was enclosed in had some damage to it so that may have damaged what was a brand new lens box. The lens looks great and works really well in a quick test. I'd use Fixation again but try make sure that the courier used can deliver as promised. I missed using this lens as I wanted to on our holiday because the courier didn't pick up and deliver as expected.
May 1, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the lens is now working well, but we are sorry to hear about the delay and issues experienced with the courier.
While delivery is handled by a third party, we understand the frustration this can cause and appreciate the impact it had on your plans. If you have any concerns regarding the packaging, please do get in touch and we will be happy to review this with you.
Lens repair
The staff at Fixation worked extremely hard to resolve my lens issue and kept me up to date with the progress of the repair and eventual replacement.
April 16, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Nigel for your kind words. We are pleased the team were able to resolve the issue and keep you updated throughout the repair and replacement process.
We look forward to helping again.
The service was quick and I was updated…
The service was quick and I was updated regularly. The estimate given at the WEX Norwich branch was virtually the same as I received once my lens had been assessed
April 24, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Steve for your comments. We are pleased the repair moved through quickly and that you were kept informed throughout.
We appreciate your support and look forward to helping again.
Fixation delivered great service
Fixation delivered great service from initial contact to delivery of a perfectly prepared camera. Each step in the process was straight forward and every commitment delivered.
April 13, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words. We are pleased the process was clear from start to finish and that your camera was returned in excellent condition.
We appreciate your support and look forward to helping again whenever needed.
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