I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism. There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date... See more
Company replied
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
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4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Fixation
Thank you to all the team at Fixation. Excellent customer service, quick to reply to messages and a perfect repair to my Canon EF 24-70 lens. Reassuring to have somewhere to have equipment serviced and repaired to such a high standard.
February 12, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind feedback. We are pleased the team kept you well informed and that your Canon EF 24-70 has been returned in full working order.
It is always reassuring to know customers feel confident entrusting their equipment to us. We appreciate your support and look forward to helping you again when needed.
Canon 24-70 F4 L Series Lens Repair
Fixation kept me informed with a detailed breakdown of the repairs and replacement parts required to fix my Canon 24-70 F4 L Series Lens. The lens was cleaned and callibrated as part of the repair process. The lens was returned using DPD and delivered to my door, they will not leave it in a safe place, which I found reassuring. The repair comes with a six month warranty and and so far everything seems in order.
February 11, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Nigel for your feedback. We are pleased you found the repair report clear and that the clean and calibration have your 24-70 performing as expected.
We are also glad the tracked DPD return and six month warranty provided reassurance. Thank you for choosing Fixation.
Good fast service
There was a wait for the parts to come from Japan for my broken 500mm lens but once the parts arrived the lens was repaired and sent back in three days or so. Good fast service and reasonably priced.
February 12, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your review. We really appreciate your patience while we waited for the parts to arrive from Japan. Delays are sometimes unavoidable, but we always aim to complete the repair as quickly as possible once everything is here.
We are pleased your 500mm lens was turned around promptly and that you found the service good value. Thank you again for your support.
Super efficient and really well priced
Super efficient and really well priced! Tried a few places in London and Fixations was by far the best!
February 2, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Alex for such fantastic feedback. We are especially grateful that, after trying several places in London, you found us to be the best that really means a lot to the team.
We are delighted you found the service efficient and competitively priced. We truly appreciate your support and would be very happy to help again whenever you need us.
Excellent service
Excellent service, also some very good advice given after I asked some questions. Highly recommend Fixation.
February 10, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Les for your kind recommendation. We are so pleased you were happy with the service and found the advice helpful as well. Taking the time to answer questions properly is something we really value, so it is great to know that made a difference. We truly appreciate your support and look forward to helping again in the future.
Sensible and constructive with good…
Sensible and constructive with good communication
January 20, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you, we are really pleased you found our approach clear and helpful, and that the communication met your expectations.
We truly appreciate you taking the time to share your experience and look forward to helping again whenever you need us.
I recently had my Sony 24–70mm G Master…
I recently had my Sony 24–70mm G Master lens repaired by Fixation and couldn’t be happier with the experience. Their communication was excellent from start to finish — quick replies, clear updates, and genuinely helpful support.
The repair itself was completed faster than expected and to a very high standard.
It’s refreshing to deal with a company that combines technical expertise with such professional and friendly service. Highly recommended!
— Mark Tranter
November 5, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you, Mark. We are genuinely grateful for your kind feedback, and it means a great deal to the whole team. Knowing that you felt well supported throughout with clear updates, prompt replies, and a smooth repair process, is exactly the experience we work hard to deliver.
We are very pleased that your 24–70mm G Master was repaired ahead of schedule and returned in top condition. Your recommendation and trust in our service are truly appreciated.
If you ever need assistance again, we would be delighted to help.
Excellent service
Excellent service, fast turnaround, couldn't be better. Checked camera in for a sensor clean and was quote 1-1.5 hours, returned to the store just after the hour and my camera was ready and waiting.
October 6, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your lovely feedback. We are delighted to hear that your sensor clean was completed promptly and ready for you ahead of the expected time. It is great to know the service met your expectations from start to finish. If we can help with anything in the future, we will be very happy to help.
Excellent repair to Nikon D850
Excellent repair to Nikon D850
No problems 5 months later
April 17, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback. We’re delighted to hear your D850 repair has held up perfectly with no problems months later. It’s always great to know our work continues to perform well over time. We look forward to helping again if ever needed.
Very Bad First Time Customer Experience
I am utterly disappointed in the service and communication breakdown from this business. The issues they have seem to be a recurring theme, and no effort made to update the negative reviews harboured by their business.
If a request to accept a repair is given by a customer, fixation should let that customer know at that point whether the parts are available to make the repairs to meet their 10-15 day turnaround. Instead what they proceed to do is offer blind hope in not giving you any information about to the parts to secure their repair jobs, which is basically business manipulation withholding this piece of important information.
I lost a lot of professional work due tos this
All businesses run an inventory, especially those dealing with tech, so the first thing they should do is tell the customer that parts are available/not available and let the customer decide how to proceed based on that information.
I sent my camera in mid-June and heard nothing back for a month. I've had to chase and call up for an update which was also a battle in itself to get information about my camera repair. I spoke to various staff members- some were meant to get back to me but never did, some were meant to email me but never happened. It took a week and a half of consistent back and forth before I got an understanding of what my camera's repair stage is at.
Another month passed before I heard anything. Then after 2 months and 2 weeks I received an email to confirm they have made the repair.
They offer no compensational discount for the wait, nor do they make an effort to contact their customers to let them know about any possible setbacks to keep you informed.
(It's like they hold the power and you can go elsewhere because they don't need your business.)
July 25, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
We are sorry to hear you felt disappointed with your experience. To clarify, since June 13th our servers (along with those of our parent company, Wex Photo Video) had been down due to a major outage. This has forced us to manage over 2,000 repairs manually, without our usual customer portal or stock system for two months. Unfortunately, this created longer delays and less visibility than either you or we would normally expect.
Under normal circumstances, when our systems are operating, customers are able to monitor repair progress via the portal, and we can give a clear indication of part availability at the point of authorisation. Sadly, during the outage this information could not be checked or communicated in the same way.
You mention both that there was “no communication” and also that there were multiple calls and emails over several weeks, we appreciate that this felt like chasing, but it does show our team were working with you as best as possible under very difficult manual conditions. We also want to stress that at any point prior to the repair you could have requested the safe return of your equipment if the wait was unsuitable.
Regarding reviews, since the change in our admin team in 2022 we have responded to 100% of all Trustpilot feedback. The only delay in replying to yours was that we first requested further details to check your individual repair, but we did not receive a reply.
We fully accept this was a slower and more frustrating process than either of us would have wanted, and we apologise again. Once our systems are restored, our normal service with clear stock updates, online tracking, and faster communication will resume.
Very welcoming and helpful staff
Very welcoming and helpful staff
Greeted me and offered to help, checked my camera and sorted out the issue in no time. Most importantly, Andrea inspired confidence and provided useful advice. I have no doubts this is the place I will visit for any camera related questions or purchases in the future. Thank you guys!
August 29, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are so pleased Andrea and the team were able to quickly resolve the issue and give you confidence with your equipment. It is great to know you felt welcomed and supported, and we really appreciate your trust in choosing us for your camera needs. We look forward to seeing you again in the future.
Awful communication, long delays and a lost camera.
On June 10 2025 I booked in 2 Canon camera bodies and a lens. On June 25 I approved an estimate but heard nothing for a month so I contacted them on 22 July and they said they'd just received parts on the 18th. I then heard nothing for a few more weeks so I emailed on the 6 August but got no reply and again on the 12 August. On the 13th I phoned and was told one body and lens were ready for pickup. They said I'd already picked up the other body which is not true. They said they'd call back and when they hadn't by 3:45 I called them but got an out of office reply stating the office was now closed (the times are meant to be 10-4)
August 13, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
We’re sorry for the experience you’ve had. Following a major system outage on 13 June, we’ve been operating entirely on a manual process, which has unfortunately caused significant delays. Your lens was placed on hold awaiting parts, and your camera body was mistakenly marked as collected due to a spreadsheet error. It was later found on the wrong shelf and we called the following morning to confirm we had located it. Normally, our barcode system prevents this type of mistake, but it was unavailable to us during the outage. Our phone lines have also been temporarily reduced to allow our small team to manage the additional admin created by this situation. We apologise for the frustration and inconvenience this has caused.
Awful comms and customer service
First things first, the standard of repair on a returned lens and camera body were great, I can't fault that. However, the level of customer service was nothing short of awful. I received my repair quotes in good time after I'd sent my parts back via WEX. Then that's where it all fell down. Fixation had an IT (still shown on their website as of today) which would delay some parts of their service. I hadn't heard back from WEX or Fixation and after contacting Fixation around a month after sending my gear back, they advised I had to deal with WEX. Nobody could tell me when my parts would be fixed, or when the parts to repair them would be available. After multiple emails and phone calls I was told that because of the IT issues, nobody could check the status of my repairs and that they could possibly just turn up one day. Fast forward another month and my camera body arrived at WEX. Still no idea on the lens even though I'd been told weeks before that the repair was 'in progress'. Then a couple of weeks back upon chasing AGAIN, I was told the parts hadn't arrived yet to fix my lens, and also for my camera....which is odd as I'd already received that back. Last week after almost 3 months the lens arrived at WEX. I appreciate that things go wrong, but the sign of any good company is how they deal with problems. And Fixation have been awful. Nobody at WEX would divulge on what the IT issue was. Where they victims of a cyber attack? Have my customer details been compromised? Zero communication other than a short message on their website. I'll certainly not be using Fixation again if I can help it.
July 30, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, and we are pleased to hear you were happy with the quality of the repair work.
We are sorry your experience with communication wasn’t to the same standard. We’ve been open about the serious IT outage that affected all aspects of our operation, and while we did everything possible to keep customers informed, including notices on our website and updates via Wex it’s clear that in your case, we didn’t meet expectations. We acknowledge that your repair fell through the gaps during an extremely difficult period while our small admin team was manually processing over 2000 ongoing repairs.
We also want to be very clear: Fixation and our parent company Wex take data protection and customer privacy extremely seriously. If there had been any customer data breach, we would have had both a legal and moral obligation to inform every affected person immediately. No such breach occurred.
We regret the frustration caused and are actively working to restore full service.
Total waste of time
Took 14 days for a quote, was then quoted £650 to repair a camera that cost £490 brand new less than a year previously.
Quoted for new LCD screen although this was working perfectly with no scratches, I have been told the screen arm was bent and the screen comes as 1 unit so will need to be replaced, I have examined the arm myself (engineer 25yrs) and there is no bend or deformity at all and the mechanism works perfectly fine, sheer lazy diagnostics on the techs part.
Rear plastic housing was cracked and had battery error.
Total waste of time.
June 10, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, and we are sorry to hear you were disappointed.
We apologise for the delay in providing your estimate, at the time your Nikon Z50 arrived with us, we were experiencing a major server outage which required all processes to be handled manually. We acknowledged and apologised for this delay in the estimate email we sent.
I have spoken with the technician who assessed your camera, and they confirmed there was a significant crack to the rear body, which had distorted the arm of the LCD screen. Unfortunately, the screen and its mount come as one sealed unit, so to reattach it correctly to the new casing, a full replacement was necessary. The error you reported with the battery also indicated internal damage from the impact, requiring a new main board.
Please be assured that the sensor clean is a complimentary part of every camera repair and not charged for separately. We also do not charge for assessments, so the only cost incurred was the despatch fee to return the equipment to you.
We completely understand your frustration and appreciate you taking the time to share your experience.
Top-Notch Repair and Customer Service
I recently had my Sony macro lens repaired by Fixation UK, and I couldn’t be more pleased with the experience. It had already been through an unsuccessful repair attempt elsewhere, so I really appreciated how Fixation took genuine interest in the issue right from the start. The repair was completed to a high standard, but what truly set them apart was their outstanding communication throughout. Every question I had was answered promptly, and I was kept informed from the moment I sent the lens in until it was safely returned. A huge thank you to the entire team – keep up the fantastic work!
March 6, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for the lovely feedback! We’re so pleased we could resolve the issue for you, especially after a previous unsuccessful attempt elsewhere. It's great to hear our communication and service made a difference, and we’ll make sure your kind words are shared with the whole team. We really appreciate you taking the time to leave a review.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are glad you found our pricing competitive and the turnaround time fast. Do not hesitate to get in touch if you need anything else.
Dropped lens repair
I used the lens yesterday and all was as good as new, thank you.
June 4, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thanks so much for your feedback! We are really pleased to hear your lens is working like new. If you need any further help, just let us know!
great communication
great communication, reasonable cost of repair. Very professional.
June 4, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are glad to hear you found our communication clear and the repair cost reasonable. We always aim to provide a professional and smooth service. Looking forward to helping you again in the future!
Generally good place to be recommended, just in my case it was messed up a bit
Repair was good and pricing was fair. However communication in my particular case was bad and ended up disappointed.
Wrongly saved e-mail address led to me having to follow-up to get the confirmation e-mail and then again to get the estimate e-mail (after a month). Then asked them if it were possible to fix by a certain date (2 weeks time) at which I would be in London, which they aimed to do which was greatly appreciated. However, they didn't mention the shop was actually closed that day, which led to another 4 weeks delay as I was out of the country, and so on. In the end it took 2 months until I could pick it up, usually it takes 3-4 weeks in such a case.
In general I think this place is very good and can be highly recommended, with friendly staff and fair prices. It was just my particular case that was a bit of a mess. Could have been avoided if I'd been able to check the spelling of the e-mail at intake or they would've updated it after I sent them a mail asking for confirmation. However I am also aware that when they sent me the confirmation I could have double-checked their spelling of my e-mail address, it just didn't come to mind as I had gotten the e-mail.
March 24, 2025
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback and for highlighting what went wrong. We are sorry for the confusion caused by the incorrect email address, that was our mistake, and we appreciate your patience while we got it sorted.
The repair was completed on May 1st, ahead of your requested collection date. Unfortunately, as you noted, May 5th was a UK Bank Holiday, and like many repair centres and offices, we were closed. We responded first thing on May 6th to your request to collect that day, confirming your item was ready to collect from 9am, but understand the timing didn’t work for your travel plans.
We are glad you were happy with the repair itself and appreciate your understanding. Your feedback has been shared with the team to help us improve communication around scheduling and contact details in future.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are pleased to hear you found the repair quote clear and the process smooth.
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