Repairly Reviews 

143
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I broke a new Samsung S9 and Repairly fixed for me perfectly. The model had only been released a few weeks beforehand so they had to order a part in, but this arrived the next day. Several other c... See more

Rated 2 out of 5 stars

Phone repair took 25 hours not the advertised 3 and a half hours. Communication was confused with one set of comms telling me repair was complete and out for delivery and another telling me engineer... See more

Rated 5 out of 5 stars

Put in my request for a diagnosis around 11am. Picked up between 12 and 1 and returned just after 2pm with constant comms throughout the transaction. Amazing.

Rated 5 out of 5 stars

My iPad screen cracked when it fell off the kitchen worktop. Although it still worked the crack was getting bigger and small pieces of glass could be felt on my fingers. After contacting Apple for a... See more

Company replied

Company details

  1. Phone Repair Service

Information provided by various external sources

Repairly offers on-demand phone and tablet repairs. Simply order online and a Repairly Representative will collect your device, take it to be repaired and return it within just a couple of hours. Backed by top investors such as VirginMedia, Liberty Global and Techstars.


Contact info

4.2

Great

TrustScore 4 out of 5

143 reviews

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4.2

All reviews

(143)

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Rated 4 out of 5 stars

Asked to have my Ipad Pro 9.7 repaired …

Asked to have my Ipad Pro 9.7 repaired given a cracked screen and what I initially got back was a botched up job where the top end of the screen was not functioning. Credit to them, they asked for a second chance and they delivered an excellent job the second time round hence moving from 1 to 4 stars.

January 24, 2018
Unprompted review
Repairly logo

Reply from Repairly

Hey Zenon, thanks for the feedback!

Yes sometimes devices slip through our quality control procedures. As you are probably aware our team have reached out to you and we are collecting the device right now to bring in for a Warranty re-repair :)

We look forward to bringing your device back to awesome working condition.

UPDATE 26/01

Hey Zenon,

You now have your device repaired and back with you, how did we do? :)

Thanks
Repairly Operations Team

Rated 5 out of 5 stars

My iPad screen cracked

My iPad screen cracked when it fell off the kitchen worktop. Although it still worked the crack was getting bigger and small pieces of glass could be felt on my fingers.
After contacting Apple for a quote on fixing this, I was not given a definitive answer. Repairly was easy to navigate and once I identified my problem, my iPad was collected and returned within the timescale indicated. It was also returned with a film cover over the screen which I haven’t removed.
Does what it says on the tin, definitely recommend them!

January 23, 2018
Unprompted review
Repairly logo

Reply from Repairly

Thanks Angie!

Glad we were able to provide a solid, reliable experience for you and glad you liked the plastic cover!

Rated 5 out of 5 stars

They repaired my phone very quickly.

I booked online at around 9pm to have the phone collected the following morning. It was repaired and the battery fully replaced within a few hours, and returned within the working day. They also offered very quick response by email and even follow-up support. I would definitely use them again.

January 16, 2018
Unprompted review
Repairly logo

Reply from Repairly

Thanks for the kind words, we look forward to working together again soon!

Rated 5 out of 5 stars

Great service and quick

Great service and quick! The Engineer did everything asked and phone was back in hours with real apple parts.

January 12, 2018
Unprompted review
Repairly logo

Reply from Repairly

:)

Rated 5 out of 5 stars

Excellent service

Excellent service. Picked up from my office and returned within a few hours. Would highly recommend.

January 12, 2018
Unprompted review
Repairly logo

Reply from Repairly

Thanks Jackie, glad we glad this back so fast!

Rated 5 out of 5 stars

Repairley redeemed

So after my last 2 reviews which wasnt good at all repairley have finnaly redeemed themselves💪🏻 Was promised by tom that my pad could get repaired and returned the same day so today 9th jan 2018 my pad was collected at 9.00am by 11am my pad was returned and its like brand new😅 screen is replaced and sealed firmly in place home button is fresh and working perfectly and the whole device is running smoother than ever 😉 a simple case of third time lucky, was told the problems before were due to a rogue engineer which repairley are not going to use again , im so happy for repairley that i can write this nice review so thanks guys for restoring my trust in you and returning my pad like brand new much appreciated and all the best for the future 🙏🏻😄😄😁😄😁😄😁😄😁😄😄😃😄😄😃

January 9, 2018
Unprompted review
Repairly logo

Reply from Repairly

Haha thanks Lee, glad we got this sorted in the end!

Rated 5 out of 5 stars

Excellent service

Excellent service - booked late one night and tablet collected the next morning and returned five hours later. Its my son's ipad and he is very pleased - went to school in the morning and got home to new glass! Now to teach him not to leave it wide open where he or someone else is going to to tread on it!

January 8, 2018
Unprompted review
Repairly logo

Reply from Repairly

Haha thanks Wendy, really appreciate your feedback here :)

Rated 3 out of 5 stars

Booking system fail

I booked and paid for a repair on 31st December and booked a slot on 01 Jan via Repairly’s own online system. That evening I was told it was a mistake and I should not have been allowed to book a repair on NY day. I had to have the repair on 2 Jan instead, but the courier turned up at my house at a time I hadn’t picked and it just happened to be chance that I was home. Given the whole idea of the service is for busy people needing a quick turnaround I felt like this wasn’t good enough.

That said ; the repair itself was done in 8 hours and seems to be fine.

January 4, 2018
Unprompted review
Repairly logo

Reply from Repairly

Hey Zara,

Apologies for the booking error on the site, is all sorted now!

Also, apologies for the courier being slightly late, but we a glad the repair seemed to be fine ;)

Rated 5 out of 5 stars

UNREAL

Unreal! Super speedy pick up & delivery within 2 hours. My screen was completely destroyed even on the button and it looks like a new phone now. Beyond happy with the service. Prompt, professional, perfect. I'll be recommending Repairly to all my friends. Catch ya later 🤠

January 3, 2018
Unprompted review
Repairly logo

Reply from Repairly

Haha thanks Koral!

Rated 4 out of 5 stars

Fast turnaround...

Turned around within a few hours which was great, though they did try and pick up/ drop off my phone from another address for some unknown reason

December 30, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hey Rob,

Thanks for this, and apologies for the address confusion!

Rated 5 out of 5 stars

Great Service

Quick service, tracking info updates swiftly, very good repair job and good communication. Highly recommended

December 25, 2017
Unprompted review
Repairly logo

Reply from Repairly

:)

Rated 5 out of 5 stars

Great Service

They collected my phone exactly when promised and returned it repaired 5 hours later - couldn’t be better.

December 25, 2017
Unprompted review
Repairly logo

Reply from Repairly

THANKS ROGER!

Rated 5 out of 5 stars

Brilliant service!

Brilliant service! Super easy and quick turnaround, definitively will be recommending this to friends in need. Thank you!

December 24, 2017
Unprompted review
Repairly logo

Reply from Repairly

Thanks Linn, we look forward to meeting your friends!

Rated 5 out of 5 stars

Amazing service

Amazing service - fixed my iPad Air for a good price and picked up & dropped off super fast. Thank you so much!

December 14, 2017
Unprompted review
Repairly logo

Reply from Repairly

No worries, thanks for choosing us V!

Rated 5 out of 5 stars

Made up with the service I received …

Made up with the service I received from Repairly! From start to finish the whole process was seamless, and as if by magic my iPad reappeared within 5 hours door to door. Hurrah!

December 7, 2017
Unprompted review
Repairly logo

Reply from Repairly

Thanks Imran!

We are trying to make the repair process seamless ;)

Rated 5 out of 5 stars

Amazing service

Amazing service, very quick response from the customer service team. The phone was picked up and return within two hours! Our whole company use repairly.

December 7, 2017
Unprompted review
Repairly logo

Reply from Repairly

Haha thanks Kajsa, two hours is pretty awesome :)

Rated 5 out of 5 stars

5th December 2017

5th December 2017
I thought these guys were excellent. I had a badly smashed phone screen. They arrived on time and delivered the phone back to me in under two hours. Money well spent. Really good value. Luckily, my son has just smashed his phone too so I'll be getting it repaired through Repairly.
Very good all round. Alex

December 5, 2017
Unprompted review
Repairly logo

Reply from Repairly

Great, thanks Alex, we look forward to fixing your son's device also :)

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