Repairly Reviews 

143
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I broke a new Samsung S9 and Repairly fixed for me perfectly. The model had only been released a few weeks beforehand so they had to order a part in, but this arrived the next day. Several other c... See more

Rated 2 out of 5 stars

Phone repair took 25 hours not the advertised 3 and a half hours. Communication was confused with one set of comms telling me repair was complete and out for delivery and another telling me engineer... See more

Rated 5 out of 5 stars

Put in my request for a diagnosis around 11am. Picked up between 12 and 1 and returned just after 2pm with constant comms throughout the transaction. Amazing.

Rated 5 out of 5 stars

My iPad screen cracked when it fell off the kitchen worktop. Although it still worked the crack was getting bigger and small pieces of glass could be felt on my fingers. After contacting Apple for a... See more

Company replied

Company details

  1. Phone Repair Service

Information provided by various external sources

Repairly offers on-demand phone and tablet repairs. Simply order online and a Repairly Representative will collect your device, take it to be repaired and return it within just a couple of hours. Backed by top investors such as VirginMedia, Liberty Global and Techstars.


Contact info

4.2

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(143)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not Reliable

Repair took over a day due to needing a part to be ordered in.
There were no instructions on how to prepare the phone
The repair was done poorly, The proximity sensor is now not working all of the time and there is a gap bewteen the screen and the frame so i can see the back light

November 30, 2017
Unprompted review
Repairly logo

Reply from Repairly

Thanks for the honest review Euan, I just called and left a message (It's Tom by the way), would love to talk further about this.

Yes, sometimes devices slip through our vigorous quality checks, in this case we bring those in for a re-repair under our 12 Month Warranty, so we propose we pick this up at a time convenient for you :)

Interesting point re. the instructions, we will look into this.

And apologies for the delay, sometimes we don't hit our average 3 hour turnaround time with the LG devices, due to the rarity of these parts, but are improving this each week.

Thanks and we look forward to resolving this issue for you Euan!
Tom

Rated 3 out of 5 stars

Phone repair was fine, fell flat on promises and communication

I had an average experience with Repairly. I signed up for a screen replacement and booked an appointment which was an easy and smooth process. However, there were issues with stock and communication.

It wasn't until they had already collected my phone that they informed me that they didn't have the screen in stock and it was going to take an extra day.

The phone actually got repaired late that day in the end but it was far too late to re-arrange for collection. We arranged for 9-10am the next day. I got a number of e-mails containing conflicting information at 9am the next day. 10am came and went with no communication from Repairly. I sent a message at around 11:30am asking where the phone was and requesting an update. I tried the online chat tool and got no response, and was unable to find a phone number.

At 12:30pm I got a response informing me that a courier was on the way and would arrive in 20 minutes.

The repair itself is fantastic. I am just a bit surprised they neither offered me a concession on the price (since they didn't deliver on their promise of turn around time) nor offer me a discount on future services, since their service comes at a premium price over alternatives.

November 30, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hey Stephen,

Thanks for the brutally honest review, these are the most valuable to us as it shows us our greatest opportunities for improvement :)

"I signed up for a screen replacement and booked an appointment which was an easy and smooth process."

- THANKS!

"However, there were issues with stock and communication. It wasn't until they had already collected my phone that they informed me that they didn't have the screen in stock and it was going to take an extra day."

- Yes sometimes when we are overrun with particular devices, we can't hit our average turnaround time of 3 hours, we are improving on this each week and are deeply sorry for this delay, we understand how hard it is to be without our most prized possessions.

"The phone actually got repaired late that day in the end but it was far too late to re-arrange for collection. We arranged for 9-10am the next day."

- Glad to see that we did manage this on the same day :)

"We arranged for 9-10am the next day. I got a number of e-mails containing conflicting information at 9am the next day. 10am came and went with no communication from Repairly. I sent a message at around 11:30am asking where the phone was and requesting an update. I tried the online chat tool and got no response, and was unable to find a phone number."

- Yes there seems to have been a mixup with our couriers here, apologies for the inconvenience.

"At 12:30pm I got a response informing me that a courier was on the way and would arrive in 20 minutes. The repair itself is fantastic."

- THANKS AGAIN!

"I am just a bit surprised they neither offered me a concession on the price (since they didn't deliver on their promise of turn around time) nor offer me a discount on future services, since their service comes at a premium price over alternatives."

- Very good point, I have just emailed you a little surprise ;)

Thanks again Stephen for this invaluable feedback and we look forward to performing MUCH better on your future repair.

Thanks again,
Tom (COO - Repairly)

Rated 5 out of 5 stars

Repairly is awesome

Repairly is awesome. Best service ever.

November 30, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Rob, thank you for taking the time to leave us such a beautiful review :)

Rated 5 out of 5 stars

Amazing

Amazing, fast service. Very impressed! 100% recommend!

November 28, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Sophie:

Thank You for giving us a shot, and even more for leaving us this review.

Rated 5 out of 5 stars

Repairly collected my phone and …

Repairly collected my phone and returned it with its screen repaired just a few hours later. Great service. Respond quickly to emails checking on progress.

November 27, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Kit, We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful.


Than you again :),

Repairly Team

Rated 5 out of 5 stars

Simple, efficient and great value.

What first class, simply and efficient service, I made the call at 10am and had the iPad collected repaired and returned by 2:30pm. This included regular updates and an opportunity to bring the collection forward. I will definitely be bookmarking this site and will recommend to friends.

November 23, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Tony, Thanks for taking the time to share your prestige opinion on Repairly. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation.

Rated 5 out of 5 stars

Courteous and professional staff throughout. Perfect.

Went to iSmash for a quote to repair the screen of an Ipad2 and was quoted £249, the same as the price of a new iPad2 (although the engineer was very apologetic). Looked online for alternatives and was quoted £54.99 by Repairly for a same day repair with free collection and delivery. Booked them straight away, they collected the item within hours and it was back with a new screen and screen protector within another three hours. Courteous and professional staff throughout. Perfect.

November 22, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Steve,

Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Repairly team would like to thank you for our repair service.

Regards,

Repairly Team

Rated 5 out of 5 stars

Booked for the next day was quick and …

Booked for the next day was quick and friendly. Sure I’ll need them again and I will use them.

November 22, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Vaughan, thanks for taking your time to write this with a perfect score for our service, we as an team really appreciate it.

Thanks,

The Repairly Team

Rated 5 out of 5 stars

Quick and efficient repairs - with really cool staff.

Six months ago I broke the glass of my iPad and Repairly repaired it quickly and efficiently, within the day. After six months of heavy use, some slight anomalies appeared and Repairly took the device back and repaired it again under warranty with the same speed and professionalism. Added to that they are just a joy to deal with: the definition of good service

November 21, 2017
Unprompted review
Repairly logo

Reply from Repairly

Thank you for your lovely review Julian. :) It's very kind of you to take the time to post it.


Kind regards,

The Repairly Team

Rated 5 out of 5 stars

Great Service from start to finish …

Great Service from start to finish regarding the screen repair I had been putting off for ages. Had I known how easy it was to use Repairly I would have repaired the screen ages ago. My iPad was collected repaired and delivered back all within 24 hours.

November 20, 2017
Unprompted review
Rated 5 out of 5 stars

Marvellous Service

I work in a Special Needs School and our ipads get treated quite rough. Although we have our ipads in spongy cases, they still suffer from frequent screen breaks and other faults.. Repairly have been our solution. They even repaired some ipads that our previous repairer had bodged up. A quick efficient service. Just book them in, box then up and leave them to be collected. And we get billed on a thirty day invoice that is essential for schools.
Perfect

November 17, 2017
Unprompted review
Repairly logo

Reply from Repairly

Thank you John, first for doing business with Repairly and second for your kind words.

Rated 3 out of 5 stars

Good but slow

The pick up and delivery was fine. And they repaired the screen as requested. However, this process took 2 days not the "few hours" they refer to, with a fair bit of miscommunication - eg saying the phone was on the way back when in fact it wasn't.

So overall they got the job done, but it needs to be quicker.

November 17, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hey John!

Thanks for the feedback, is really valuable.

Yes we must admit we dropped the ball a little on this one and did take a little longer than average, this is our bad... but don't worry, we're working on it!

We look forward to our next chance to delight and amaze you with our repair skills :)

Thanks and have an awesome weekend!
Repairly Team

Rated 5 out of 5 stars

Exceeded expectations

Great service, quick return, and excellent quality. Highly recommended!

November 15, 2017
Unprompted review
Repairly logo

Reply from Repairly

Hi Austin,

Thank you very much for doing business with Repairly and also for 5 stars!!!

Rated 5 out of 5 stars

Don't try the rest, try the best

We've tried a few iPhone repair companies and this is the best one so we're sticking with Repairly. We send them at least 2 phones a week and the odd iPad and they always come back the same day and perfectly restored. Great, great service and highly recommend.

November 15, 2017
Unprompted review
Rated 5 out of 5 stars

Quality service!

So, I walk into work on Tuesday morning and my boss says "my ipad pro screen is cracked, please can you get it fixed by Friday as I am travelling". Hmmm, okay what to do, Google - what would we do without it! After scrawling through and calling up a couple of places that could not help me at short notice I came across Repairly. After reading the reviews, chatting online to one of the guys who works there who was very helpful, I decided to go with them. At 11am I booked it in, by 1.30pm they had picked up the device, taken it away, replaced the screen and repaired it and by 6pm that day I had it back in my hands and one very happy boss! I would highly recommend Repairly, great service, efficient repairing of the device, friendly, helpful staff and if you need a quick turnaround repair, I would give them a call or look them online! Thank you!

November 15, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! My son smashed the screen on his iPad Air 10am. I placed the order 11am, the courier collected the iPad at midday and it was back with us in perfect condition, as good as new and sparkling clean by 2:30pm. And all for under £60. Brilliant job - thanks so much.

November 11, 2017
Unprompted review
Repairly logo

Reply from Repairly

Haha thanks Tonibelle, 2.5 hours is a great turnaround time for an iPad Air :)

Rated 5 out of 5 stars

Greatest phone repair service

“Greatest” phone repair service. phone screen broke, they picked it up and returned it without going to a repair store and wasting time waiting.

November 10, 2017
Unprompted review
Repairly logo

Reply from Repairly

Haha thanks Jennifer, we really appreciate the kind comments :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look