Our range totally cut out just after Christmas. Repairtech were very helpful on the phone, but it did take a couple of days to speak to an engineer. However the engineer did call when he said, and ar... See more
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Review summary
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Booked a service via Rangemaster and an engineer arrived via RepairTech. The engineer provided make updates throughout the day regarding his ETA. When the engineer arrived he was courteous, polite... See more
Company replied
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Job number: 167737. I dealt with Mike Longmore. He is excellent. He responded promptly to my initial enquiry and effectively scheduled the servicing and subsequent repair of my Mercury range. Luke,... See more
Company replied
4.0
Great
602 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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The team and Tom were really excellent…
The team and Tom were really excellent in getting the right spare parts for our rangemaster cooker , I am an experienced gas engineer and when people go the extra mile to get your spares or information it really helps. I would strongly recommend this company for any work , spares or technical info , Well done Tom and team keep up the good work
May 8, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Mcdonald,
Many thanks for taking the time to share your experience. We pride ourselves in delivering outstanding service to our customers so this is great to hear. Your feedback will be shared with Tom & the team and if we can help again in the future please feel free to get in touch.
Delighted with the repair of my…
Delighted with the repair of my Rangemaster cooker I have always been pleased with it, Super to have it back in action
May 2, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Sylvia,
Thank you for taking the time to leave a review of our services. We appreciate you sharing your experience and are glad that we were able to assist you.
Mark was really helpful and went out of his way. …
Mark was really helpful and went out of his way to find us a local engineer but also advise us honestly as to whether a service was the right thing or not. He was also really quick and reliable to call us back.
April 24, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear CK Vita,
Seeing that you had a 5-star experience is the best thing we could hope for! Your feedback is highly valued and has been relayed to Mark who was really pleased to hear this. Many thanks.
Excellent customer service from Mark…
Excellent customer service from Mark Stone, great advice and a real pleasure to do business, very rare thing these days!
April 28, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Hetfield,
Many thanks for taking the time to leave a review. We pride ourselves in delivering outstanding service to our customers so this is great to hear. Your feedback has been passed on to Mark and we are sure he will be delighted.
I'm so impressed
I'm so impressed. Paul came out yesterday to complete the repair on my old cooker - which turned out to not be as straight forward as it looked - and his knowledge and experience (and hard graft!) meant it could all be sorted. Really happy and would 100% recommend.
May 2, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Howard,
We are delighted to hear that you received excellent service from Paul and seeing that you had a 5-Star experience is the best thing we could hope for. We really appreciate your comments and are grateful that you took the time to leave a review.
very quick and efficient
very quick and efficient - understood the instruction which were complicated and fulfilled them accordingly.
April 16, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Lowsley-Williams
Many thanks for taking the time to leave a review of our services. We are pleased to hear you rate us as 5*.
If we can assist again in the future, please do not hesitate to get in touch.
Excellent service from start to finish
Excellent service from start to finish. Courteous and efficient service from both customer services and engineer. I was kept up to date at all stages and repair was carried out on initial visit. Delighted with service.
April 22, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Travers,
Thank you for taking the time to leave a review. We appreciate you sharing your experience and are delighted that you rate our service as 5 star. All feedback is shared with the team in the office and our engineers who really do love seeing such positivity.
Fab customer service
The man that I spoke to on the phone was lovely and so helpful. I felt out of my depth but he was able to guide me and the part arrived really quickly too. Would be happy to use again even just to speak to the friendly team on the end of the phone!! Thank you so much!!
April 16, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Leon,
Many thanks for taking the time to leave a review regarding the spare part you recently purchased from us. We are happy to hear you received excellent service. Your feedback will be passed on to the call handler who we are sure will be delighted.
The oven part I ordered was expected to…
The oven part I ordered was expected to arrive in 1-2 months and actually arrived in 2 days. Altogether a seamless and excellent service.
April 19, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Customer,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. If we can help again in the future please feel free to get in touch.
A job very well done
Arrived promptly. Quickly assessed the two issues we had with the cooker. All done and very pleased. Have kept their details just in case for the future.
April 16, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Haddow,
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear.
Quick and satisfactory service.
The person I spoke to was very helpful. He had to research what I wanted then contacted me. The item was delivered much quicker than I expected.
April 5, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Anonymous,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. If we can help again in the future, please feel free to get in touch.
Great Service by Technician Paul in…
Great Service by Technician Paul in relation to our Professional + Range Master Cooker Repair.
Suspected Issues explained to us clearly and repairs carried out very satisfactorily. Cooker working well now and we’re very happy with the Technicians professional support.
April 19, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Young,
Thank you for taking the time to leave a 5* rating. We are glad to hear that you received a great service from Paul B and your appliance is working well. We really appreciate your feedback.
A frustrating experience
A frustrating experience. I have an AGA Masterchef Electric oven which blew fuses and stopped working. On19 March. Repairtech collected payment that day and promised an engineer by Friday. I heard no more so chased by phone and email without getting any information of the promised engineer. Requests for the details of complaints procedure or Directors details were ignored. Chased again on 9 April and the engineer finally called on 11 April over 3 weeks after taking payment. I am in my mid 80s and effectively had no cooking facilities over the Easter period. Beware, DO Not part with your money without obtaining a firm promise of action by this company.
March 19, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Dezberg,
We are deeply disappointed to read the comments given in your review and we apologise for the delay in the repair to your appliance. However, we do confirm that we are not an “emergency” service. Payment was taken on Wednesday 20.03.24 and you would have been informed that the Engineer would contact you within 1-2 working days. We would not advise that a visit would take place by Friday as we have a large network of Authorised Repair Agents and as such, we ask the Engineers to call you directly to arrange the appointment to ensure a mutually convenient date. An out of area Engineer was assigned to your call due to the Engineer who had attended on a previous occasion being on Annual Leave until 02.04.24 and we confirm that you were made aware of this.
Unfortunately, you were not contacted by the assigned Engineer within the agreed timescale and upon being notified of this, we contacted the Engineer ourselves asking for them to call you asap to arrange your visit. Sadly, this did not happen and as a result we offered the choice of a full refund or to re-assign to the Engineer who had been on Annual Leave. The job was subsequently reassigned on 03.04.24 and we are pleased to note the repair was completed on 11.04.24.
We sincerely apologise that your experience has not meet your expectations or our standards on this occasion.
Range master oven repair
Up front contact and on the day contact was excellent. Have no cause to doubt that the work carried out was professionally completed. The problem seems to have been solved.
My wife ( the cleanest person I know) was affronted when the engineer called the oven door filthy! We couldn't work out how to clean the internal glass door hence it was dirty with routine use over the years not ' filthy'
A more thoughtful approach would have been more appropriate and appreciated in someone's house.
April 9, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Noye,
Thank you for taking the time to leave a review.
We were disappointed to read your comment regarding our Engineers approach to the condition of the inner glass as it is always our intention to provide great customer service. Please be assured we have since addressed this with the attending Engineer and sincerely apologise for any upset that occurred. He is one of our highly respected Engineers and confirms that this was definitely not his intention. We further confirm that he did offer advice / assistance to your wife regarding the cleaning of the glass. However, we are very pleased to hear that you received excellent contact from our Engineer and that the repair was completed professionally & to your satisfaction.
We are grateful that you shared your experience as your valuable feedback does help us to improve our processes and better serve our clients.
Reply from Repairtech Services (UK)
Dear Mr Covington,
Thank you for ordering your Spare Part with Repairtech Services. We are happy to hear you rated your experience as 5* and your feedback is highly valued. If we can help again in the future, please feel free to get in touch.
Excellent service
Excellent service I wish all companies adopted this company approach I cannot fault them from start to finish. I received my products I needed within a couple of days a lot sooner than I was expecting very pleased
March 15, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Alison,
Thank you very much for taking the time to leave a review regarding the spare parts you recently ordered from us. We are happy to hear you received excellent service which is what we strive to provide. If we can help again in the future, please feel free to get in touch.
Grill elements and service
Replaced my grill elements which could be accessed from the front and also did a service replacing seals and catches. If you do need your cooker moved away from the wall, they have boards to protect the floor. All done promptly.
March 25, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Sigley,
Seeing that you had a 5-Star experience is the best thing we could hope for! Many thanks for taking the time to leave a review. Your comments will be passed on to the attending Engineer.
Poor service
My advice would be not to use this company. My range cooker still has not been repaired correctly since October when I first arranged a visit.It has been a complete series of errors and mistake after mistake. We are currently without hobs to cook with and have been for the last month.The hobs worked before the engineer came out to fix them - now they do not.He has carried out various repairs since October. He returned yesterday to fix the hobs (after a month) however had the wrong part - this is not the first time he has come with the incorrect part despite having carried out the inspection.When he left yesterday morning he assured me that someone would be in contact with me by the end of the day. This has not been the case indeed I am the one having to make the phone calls. When I call the service desk they seem unable to help other than tell me that they are 'chasing' it up with the engineers.There appears to be very little communication between the two departments which can only be excerbating the extremely the poor service.On occasions the service team have assured me that they will call me by the end of the day and they have not. The whole service has been very frustrating but also very distressing. I await to see when I'll hear and when the engineer can come out with the correct part. I am hoping by the end of the week but hold out very little hope.
March 24, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Callard,
We are very sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service however, on this occasion this was not the case. A member of our Management team has already called you to discuss the next course of action and you should now have been contacted by one of our senior troubleshooting Engineers to arrange an appointment. We implicitly trust that this Engineer should be able to complete the repair to your appliance, smoothly and efficiently. We are pleased that you have given us the opportunity to address the issue and will closely monitor the progress of the repair. Should you have any questions then please email us directly so that we may assist.
Engineer phoned arranged a day/time…
Engineer phoned arranged a day/time arrived on time fitted new part, Great service and communication
March 26, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Rudge
Many thanks for taking the time to leave a review. We are pleased to hear you received a great service from the Engineer.
Excellent service
The call handler was marvellous and communicated really well and did what she promised and rang me back - promptly too . I was amazed when the item appeared less than 24 hours later . Very impressive .
It was a bit of a job fitting the new door and I ended up taking it off again and using the old fixings , which had spacers. My new oven door is fitted perfectly now .
The problem was with ME! I was convinced that I could see a crack in the old glass and it turned out to be the silver foil insulation had slipped a bit . There was as no need at all for a new door/ glass fitting ! 🤷♀️
It’s just worth looking properly , not making assumptions and getting another pair of eyes to check !
Anyway , I am still very pleased with my new set up .
Thank you team Repairtech services .
March 14, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Smith,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. Your feedback will be passed on to the call handler who we are sure will be delighted.
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