Our range totally cut out just after Christmas. Repairtech were very helpful on the phone, but it did take a couple of days to speak to an engineer. However the engineer did call when he said, and ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked a service via Rangemaster and an engineer arrived via RepairTech. The engineer provided make updates throughout the day regarding his ETA. When the engineer arrived he was courteous, polite... See more
Company replied
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Job number: 167737. I dealt with Mike Longmore. He is excellent. He responded promptly to my initial enquiry and effectively scheduled the servicing and subsequent repair of my Mercury range. Luke,... See more
Company replied
4.0
Great
602 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Service was excellent
Service was excellent. Fully recommend this company.
Impressed by engineers knowledge and familiarity with the cooker.
January 18, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Pyle,
Thank you for your review. We are really pleased to hear about the excellent service you have had and appreciate your positive feedback.
Great service
January 17, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Smith,
Thank you for ordering your parts with Repairtech Services.
We are happy to hear you had a 5* experience.
Excellent service from Paul
Excellent service from Paul, very friendly and experienced. Job completed with no mess/fuss and cooker handed back over in perfect working order 👌
January 16, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Dillon,
We are really pleased to hear about the excellent service you have received. We strive to provide just that for all of our customers and your feedback is highly valued. Thank you.
Reply from Repairtech Services (UK)
Dear Ms Lamb,
Many thanks for sharing your feedback about our service. We are glad to hear you received a 5 star experience.
Ordered part with help from advisor…
Ordered part with help from advisor which arrived within 24 hours.
Fitted easily with instructions.
Great experience would definitely use again.
January 11, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Kincaid,
We are very pleased that our staff were able to assist in identifying the part you required and to send it out swiftly. Your 5* feedback is highly valued and we will pass your comments on.
Booked through Rangemaster for a…
Booked through Rangemaster for a service. Arrived in good time. Friendly, effecient, gave good advice. Many thanks.
January 15, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Steele,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you.
Problem with our gad ovrn.
From me reporting the problem to your engineer leaving our house everything was outstanding. Response time was less than 48 hours, Paul the engineer was pleasant, extremely efficient and offered sound advice. We could not be more pleased with the service.
January 12, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Thompson,
Thank you so much for taking the time to leave a review. We are really pleased to hear about the 5* service you received from Paul.
Excellent service
Paul was friendly and efficient. He repaired two faults very quickly despite it only being an inspection call. I just have to pay for the parts and not another visit, which is great! Highly recommended.
January 11, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Critchlow.
We are really pleased to hear about the excellent service you have received.
Thank you for your review. We really appreciate your comments.
Had a visit from Repair tech services…
Had a visit from Repair tech services today to repair our Rangemaster cooker. The Repair tech representative was extremely helpful and professional. He was knowledgeable about all range cookers and gave very helpful advice as well as fixing the issue. Very impressed.
January 11, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Carter,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you.
Great service
Great service. Reliable and very pleasant engineer. Good faith in the work carried out. Would easily recommend
January 11, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Wendy,
Many thanks for taking the time to leave a review. We're happy to hear that you're pleased with our services and that you rated your experience as 5*.
Great service!
Paul came today to repair my cooker. I had been told by another company that I needed a new thermostat but Paul very quickly realised the fault was with the door catch which resulted in the oven losing 30-40% of its heat.
Paul repaired the door catch and I am really pleased.
I must say Paul was lovely and cheerful and just so knowledgeable about the Rangemaster cookers. Couldn't be more pleased with the service he provided. Thanks Paul!
I must also say a huge thank you to Mark at Repairtech too!
January 9, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Lawrenson,
Thank you for your positive feedback about Paul. We're delighted to hear that your experience with us has been 5*.
Paul is your man for quick and friendly clean repairs.
Paul is a lovely guy very friendly and helpful. Paul carried out a quick and effective repair and cleaned up any mess afterwards. I would recommend him very highly.
January 9, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr O'Brien,
We are really pleased to hear about the excellent service you have had from Paul.
Many thanks for taking the time to leave a review
Super fast glass cover delivery
Phoned up over Christmas needing a glass cover for our Rangemaster oven. Super smith process and correct part arrived the next day!
December 27, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Rhoda,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience and are delighted that we were able to assist you.
Dreadful company avoid!!
I was referred by Rangemaster to Repairtech as my oven was out of warranty, I required a new pane of glass for the inner oven door as mine had shattered. Initially the part was sent to the wrong address then once I received it the part was incorrect which I had to return. Repairtech admitted that they had sent the wrong part to the wrong address and I paid the difference for the correct part which never arrived. After many phone calls chasing my part and with nobody from the Company calling me back as they said they would then to be eventually told the delivery date had been put back I could no longer deal with this awful company and I cancelled the order. I was left with no oven over Christmas and what should have been a simple transaction taking over 4 weeks with no part at the end was a complete nightmare. The one star rating is for my refund which is the only thing Repairtech got right!.
November 14, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Hodgins,
We are so sorry to hear of the disappointing experience that you have issued with your Order as we strive to make our Customers happy at all times. It is always our intention to provide great customer service and we have looked further into your 1* review.
We apologise profusely that your Sales Order was originally delivered to an incorrect address due to an Admin error at our end, IE: missing a digit from your house number. We assure you this is not a common occurrence and we confirm that as soon as we were notified, we rectified the situation as a matter of urgency by despatching the Part again to the correct house number. Once the Part was received by yourself, you informed us that the Part was incorrect. An Inner Door Glass for your cooker had been purchased and despatched, as per your request. However, upon receipt of the said part and further conversation with yourself, it was established that you actually required the Inner Door Assembly. We therefore placed an immediate order directly with Rangemaster as we only supply genuine parts. Unfortunately, the manufacture of your order became delayed and we, at Repairtech Services (UK) Ltd, cannot be held responsible over this as it is due to a Supply Chain issue. We do confirm that a full refund was issued immediately upon request of your cancellation due to the timescale of delivery.
Thank you for sharing your feedback and we do apologise that you were not kept updated throughout your order. This will be addressed internally
Very pleasant and helpful…
Very pleasant and helpful representative who explained well.
December 14, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Reed,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you
Sourced parts for my 18 year…
Sourced parts for my 18 year rangemaster. Excellent communication and customer service. Parts arrived much quicker than estimated. Wouldnt hesitate to use Repairtech in the future
December 19, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Maura,
Thank you for your review.
We are really pleased to hear about the excellent service you have had. We will pass your comments on.
I phoned just before closing took some…
I phoned just before closing took some details and promised to contact me next day , as promised I had quote for fan for my rangemaster and next day delivery for which I was very grateful as it was a few days before Christmas many thanks
December 19, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Eva,
Thank you for ordering your parts with Repairtech Services.
We are happy to hear your experience was positive. Your feedback is highly valued.
Quick to answer the call
Quick to answer the call, able to find a replacement part for my 20 year old rangemaster and quick delivery. Very good service.
December 18, 2023
Unprompted review
Reply from Repairtech Services (UK)
Thank you so much for taking the time to leave a review. We are delighted that you rate our service as 5 star as we strive to provide just that for all of our customers.
Friendly and extremely helpful man…
Friendly and extremely helpful man answered the phone. Took my details and told me what model my cooker was and when I bought it. I told him what I wanted and it was delivered within a couple of days. Perfect thank you
December 15, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Feasey,
Many thanks for taking the time to leave a review. We're happy to hear that you're pleased with our services and that you rated your experience as 5*.
I feel totally ripped off!
I responded to the ad for a service call as my oven is getting on a bit. I thought £150 was reasonable and completed the online form including my idea of the 2 faults that I knew about.
The engineer was very accommodating once he got my correct phone number and turned up.
They were here 6 minutes! All they did was agree with my perception of the faults and said they would be back with the parts when available. I asked how they could do a service in that short time and they said it wasn't on the job card?
When I phoned the office they said I was paying for an inspection not a service but couldn't answer why the online ad states "book a service call". They just phoned me to say the parts are available and I need to pay another £100 plus the cost of the parts but still no service. Very disappointed to say the least.
December 5, 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Rands,
We were very disappointed to see your review regarding your recent experience with a repair to your product. We have listened to the call recordings and can confirm that during the quote process our Customer Service Advisor explained the nature of an “Inspection and Repair” as the need for a product Inspection relates to models that have been out of production for a minimum of nine years. This is to ensure that any parts required can still be obtained and avoid any inconvenience to our customers. On the telephone call we inform Customers that the call-out fee is taken over two visits, plus the cost of parts. This was further clarified to yourself during the telephone call upon acceptance of the quote.
With regards to a Service, this is not included as part of an Inspection & Repair and would require a separate quote. The online ad stating “book a service call”, refers to the fact that we offer a variety of services such as Inspections, Repairs and Appliance Servicing, It does not necessarily mean that it covers an actual “Appliance Service”.
We do note from our records that you declined a repair on your cooker after the Inspection was carried out.
We are sorry that the experience did not meet your expectations however, should you decide to continue with the repair to your appliance then please do not hesitate to contact us.
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