Reasonably easy to follow but it switched off temporarily when I went to check on some details and so had to fill in the form again. It’s somewhat annoying that you have to set up an account in orde... See more
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I would have liked to have given more details about my loss as it was a purple handbag found in a public location.It had my house keys, drivers licence, phone and purse( with cards in it). There just... See more
Company replied
I had the assistance of a computer expert as I am not very good at dealing with things online. Between us we managed very well submitted the report and paid for it. I am hopeful that my wallet and... See more
Company replied
I didn’t know about this site until my insurance company asks me to report my robbery that took place in March. I was so traumatised by the incident it took me a while to feel comfortable to lodge a c... See more
Company replied
Company details
Written by the company
Report My Loss is used by thousands of people each month to securely and conveniently submit details of lost items, from phones and laptops to jewellery and bikes. It can surprise people that Report My Loss is not publicly funded and why there is a fee for the service. Lost property reporting is not a statutory duty of policing, so many constabularies no longer undertake it. When you create a new loss report, it is placed on a secure database (the police NMPR system). The lost item can then be searched by police and lost property offices nationally, increasing the chances of recovered items being identified and returned to you. In the event of needing to make an insurance claim, Report My Loss certificates can normally be used in place of police loss report references (which many forces have phased out). Report My Loss should only be used for accidental losses. If a theft has taken place, this should instead be reported to the police force for the area in which the crime took place. They will be able to provide you with a crime reference number.
Contact info
Watermoor Point Watermoor Road , GL7 1LF, Cirencester , United Kingdom
- support@reportmyloss.com
- reportmyloss.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RML Was easy to access The form was.straightforward
RML Was easy to access, The form was straightforward to fill in. Thanks
December 26, 2025
Unprompted review
It involves a fee
I cannot be sure my loss was stolen or not so asking if it was makes for a difficult answer.
December 12, 2025
Unprompted review
It was easy to follow the steps and feedback was just there and then.
November 21, 2025
Unprompted review
Easy to use
Easy to use. Suggestion provide a link to insurers that they can send to clients.
November 6, 2025
Unprompted review
I gave that score because it was so…
I gave that score because it was so easy to file a loss
October 22, 2025
Unprompted review
Reporting a lost purse
Saved having to contact several police forces, which would have been very time-consuming
October 21, 2025
Unprompted review
good way to report lost items
I wasn’t aware of this website until my insurers claims department made me aware of it when making a claim. I hope I don’t lose another item but if I do I will now know I can use this.
September 10, 2025
Unprompted review
Reply from Report My Loss
Hi Howard,
Thank you for taking the time to provide your feedback on the service.
We are pleased you found the instructions easy to follow.
We hope your item will be returned soon!
Kind regards,
Report My Loss Support Team
Help needed
Actually found the form filling quite complicated. It wanted make and model number for a ring? and struggled to get past this without help
July 9, 2025
Unprompted review
Reply from Report My Loss
Hi Sandra,
Thank you for taking the time to provide your feedback on the service.
We will take your comment into account for future improvement.
Kind regards,
Report My Loss Support Team
Easy and logical reporting process
Easy and logical reporting process. Could hardly be more straightforward.
July 15, 2025
Unprompted review
Reply from Report My Loss
Hi Bruce,
Thank you for taking the time to provide your feedback on the service.
We are pleased you found Report My Loss an easy and logical system to use.
We hope your item will be returned soon!
Kind regards,
Report My Loss Support Team
Very simple and concise process
Very simple and concise process. Very user friendly service.
June 17, 2025
Unprompted review
Reply from Report My Loss
Hi Mr Kwabena,
Thank you for taking the time to provide your feedback on the service.
We are pleased you found Report My Loss user friendly.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi Ian,
Thank you for taking the time to provide your feedback on the service.
We're pleased you found our online service is a convenient way to log your lost item.
Kind regards,
Report My Loss Support Team
easy to use and the guy on customer…
easy to use and the guy on customer service on the phone was amazing
May 20, 2025
Unprompted review
Reply from Report My Loss
Hi Randolph,
Thank you for taking the time to provide your feedback on the service.
We're pleased we could help you with your enquiry.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi Noreen,
Thank you for taking the time to provide your feedback on the service.
We are pleased you found Report My Loss simple easy to use.
We hope your item will be returned soon!
Kind regards,
Report My Loss Support Team
Simple reporting method
Simple to use method of reporting an important loss, that will legally log the loss help to recover or assist in legal claims
April 8, 2025
Unprompted review
Reply from Report My Loss
Hi JB,
Thank you for taking the time to provide your feedback on the service.
We are pleased you found Report My Loss simple easy to use.
We hope your item will be returned soon!
Kind regards,
Report My Loss Support Team
The initial help has been very…
The initial help has been very supportive.
I cannot yet report on any claim made as I am yet to see how they deal with it so far they have been responsive and helpful.
February 19, 2025
Unprompted review
Reply from Report My Loss
Hi Stephen,
Thank you for taking the time to provide your feedback.
We are pleased you found the help you have received helpful.
Kind regards,
Report My Loss Support Team
Report lost driving licence
Ease of website navigation and smart payment methods
February 11, 2025
Unprompted review
Reply from Report My Loss
Hi Pamela-Jane
Thank you for taking the time to provide your feedback.
We're glad you like the system and found it easy to use.
Kind regards,
Report My Loss Support Team
This is my first time using this app…
This is my first time using this app and so easy to use and good.
January 28, 2025
Unprompted review
Reply from Report My Loss
Hi Edward,
Thank you for taking the time to provide your feedback.
We're glad you like the system and found it easy to use.
Kind regards,
Report My Loss Support Team
Easy and helpful when stressed after…
Easy and helpful when stressed after loss of an item
January 21, 2025
Unprompted review
Reply from Report My Loss
Hi Christopher,
Thank you for sharing your feedback with us.
We understand how stressful it can be to lose something important, which is why we’re committed to making the reporting process as straightforward and stress-free as possible.
We truly appreciate your input and are always here to help.
Kind regards,
The Report My Loss Support Team
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