Resolute Legal Reviews 80

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and productive. Many highlight the exceptional customer service, noting that they were kept informed and advised throughout the entire process. The service provided is often described as brilliant and efficient, with consumers appreciating the clear explanations and ease of understanding. People felt well-supported and reassured, with many expressing gratitude for the dedication and compassion shown in resolving their issues. Reviewers highly recommend the company for its ability to achieve positive outcomes and provide peace of mind.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and supportive.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the exceptional communication and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again this company have been brilliant and I haven't got a bad word to say about them. Special thank yous go to Yousra, Barbora and Dawid who have been so patient and kind and worked so har... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. I had ongoing issues with the council about disrepair and damp and took over a year before I gave this a go. From start to finish I was kept informed of any corresponden... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Resolute legal was quick with responding and dealing with our issues. They done the job professionally and i have not had problems since they have fixed it, expecially Miss... See more

Company replied

Rated 5 out of 5 stars

Housing repair I'm pleased with the service I received the company are very professional. Thay handle every step on the prosess with professional. Kept me informed and fought hard to make sure my... See more

Company replied


Company details

Written by the company

Resolute Legal boasts a well-established housing disrepair division. According to Section 11 of the Landlord and Tenant Act 1985, landlords with tenancies lasting less than seven years are obligated to maintain the structure and exterior of the dwelling, along with various installations for water, gas, electricity, sanitation, space heating, and water heating. In addition to these statutory duties, landlords also have contractual obligations outlined in the tenancy agreement. If you suspect that your landlord has failed to fulfil these responsibilities, you may have grounds to initiate County Court proceedings to compel them to carry out the necessary repairs, along with seeking damages. Resolute Legal can offer guidance throughout the housing disrepair process, including expert advice and assistance in navigating any technical defences that may arise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

We are so happy with the outcome and…

We are so happy with the outcome and would highly recommend Resolute Legal they do an outstanding job and always in contact with updates i couldn't recommend enough they are an amazing support and a lovely team very grateful and happy .

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks a lot to Ms Yousra for her…

Thanks a lot to Ms Yousra for her continued support and effort to get the best outcome possible

March 6, 2026
Unprompted review
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Reply from Resolute Legal

Thank you so much for your feedback Aydan, We strive to provide the best service, and we’re glad to hear that Yousra provided a great service. Kind Regards, Keane (Resolute Legal Team)

Rated 5 out of 5 stars

Really helpful and informative always…

Really helpful and informative always appreciated and they go extra mile for helping me and peace of mind when no one seems not listening there was there to talk and get my grieve out honestly I can’t thank you enough.

February 25, 2026
Unprompted review
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Reply from Resolute Legal

Dear Abeil, Thank you for your informative feedback, We strive to improve our services and ensure that our clients are heard and assisted to the best of our abilities. We're glad to hear that Clayona was able to do a great job, Kind regards, Keane, Resolute legal Ltd.

Rated 5 out of 5 stars

Truly Insightful

Truly Insightful, Sharp and Legal Skills and
Negotiations by Keane Cantona-Murray
and Jidechukwu at Resolute Legal.
It is only with Keane's and JJ's proactive
and persistent help that my outstanding housing disrepairs were FINALLY addressed
by the Housing Association. Further, this
has meant a very welcome compensation payment. And given that I was promised a
payment a year earlier which never materialised!!! Resolute Legal are superb!
Indeed, RESOLUTELY WINNING and WONDERFUL.
Thank You so very much Keane and JJ.

January 31, 2026
Unprompted review
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Reply from Resolute Legal

Dear Seta, I am so glad to hear we were able to help you to finally resolve your housing disrepair, Thank you for providing such a kind and thoughtful review, it really help. Kind regards, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Client Testimonial Maxine Ivey

Client Testimonial

I would like to express my heartfelt appreciation to Resolute Legal Services for their consistent knowledge, wisdom, and sound advice throughout several housing disrepair cases against Southwark Council over the past few years, including the most recent successes in 2025. Their expertise and dedication have led to multiple victories and lasting positive outcomes.

My sincere thanks go to JJ, Adil, and Keane for their professionalism and commitment. In particular, JJ’s thorough monitoring and effective use of the evidence I provided proved invaluable in securing a successful resolution.

I am truly grateful to the entire team at Resolute Legal Services for their outstanding work and support. They have earned my highest respect and trust.

I highly recommend Resolute Legal Services to anyone seeking a firm that delivers results with integrity, excellence, and genuine care for their clients.

December 8, 2025
Unprompted review
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Reply from Resolute Legal

On behalf of the entire team we would like to thank you Maxine for such a detailed and positive review, I am so glad to hear that JJ was able to assist to your satisfaction. Thanks again, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

I’ve been going back and forth with my…

I’ve been going back and forth with my housing situation and never thought I would get anything sorted until using this company they have done great work in making landlords pull their weight overall extremely happy

January 28, 2026
Unprompted review
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Reply from Resolute Legal

I am so glad to hear that the back and forth is finally over, We are extremely happy to be able to help. Thank you for taking the time to leave a positive review, it helps us to improve our services. Kind regards, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Disrepair resolved

After years of back and forth with my landlord a large Local Authority and anumber of decants with whole house renovations. Resolute was able to get some additional action and be in a position to obtain a compensation that persistently was not afforded to me. Works are under way, Clayona adn the team was most helpful and got the matter concluded in a number of months of communications and I am very happy with the outcome. Thank you all so very much for your assistance, support and taking in to consideration my voice, concerns and how distressing the past years have been obtaining a fair outcome.

November 19, 2025
Unprompted review
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Reply from Resolute Legal

Dear Ishia, I am pleased to hear that you had such a positive experience with Clayona, We pride ourselves in ensuring our clients get the best possible service and it means a lot that you were able to provide us with such a positive review, Thanks again, Keane, Resolute Legal Ltd

Rated 5 out of 5 stars

My case is still ongoing

My case is still ongoing, but I am very satisfied with the service so far. They keep me updated, explain everything clearly, and make the no win, no fee process easy to understand. I feel well supported and reassured.

The team is efficient, professional, transparent, and clear in their communication, which gives me confidence in the progress of my case.

December 20, 2025
Unprompted review
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Reply from Resolute Legal

Dear Alice, Thank you for taking the time to leave such a great review, I'm glad to hear that our team is assisting you with your ongoing case to a professional standard. We are here to assist you every step of the way, Thanks again, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Yousra is absolutely amazing

Yousra is absolutely amazing , she kept me up to date with everything, explained everything in a way I could understand , thank you so much for all your help and communication over these last few months .every person I spoke to when I rang up we’re polite , friendly and professional, highly recommended this company to anyone needing help ..

December 18, 2025
Unprompted review
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Reply from Resolute Legal

Thank you for taking the time to leave a review Sarah, Im so glad to hear that Yousra has been able to assist you effectively. Thank you for trusting us with your case, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Amazing

Yousra at resolute was amazing and so easy to contact made every step so simple and stress free. Thank you very much.

December 8, 2025
Unprompted review
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Reply from Resolute Legal

Hi Chloe, Thank you for leaving a review, Amazing news to hear that Yousra was able to assist you appropriately in a stress free manner, Thank you for trusting Resolute Legal with your case, Kind regards, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

A great service

Clayona provided a great service. From the very start of my case I was treated respectfully, and was gavin honest advice. If it wasn't for Resolute, my Council would still be brushing me off. I can't thank them enough.

December 2, 2025
Unprompted review
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Reply from Resolute Legal

Thank you for confirming that Clayona was able to assist you Halima, We try to make it our goal to give clients honest advice so that clients are made aware of the appropriate repairs they are entitled to. Thanks again, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Resolute legal was quick with responding and dealing with our issues. They done the job professionally and i have not had problems since they have fixed it, expecially Miss Yousra who helped us alot with the issue and explained multiple things. Thank you for your support.

November 18, 2025
Unprompted review
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Reply from Resolute Legal

Dear Bachir, I'm happy to hear that Yousra has been able to provide you with good customer service and explain the process accordingly, We appreciate the thoughtful review you have left, Thank you, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

If I could give 10 stars I would!

Once again this company have been brilliant and I haven't got a bad word to say about them.

Special thank yous go to Yousra, Barbora and Dawid who have been so patient and kind and worked so hard to get me the best outcome possible.

I wouldn't hesitate to use this company again and I would definitely reccommend them.

November 5, 2025
Unprompted review
Resolute Legal logo

Reply from Resolute Legal

Dear Sally, We wouldn't hesitate to assist you again, But hopefully that wont be necessary. Thank you for your kind review and im glad to hear that the team was able to secure the best outcome possible. Kind Regards, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

I would like to express my deepest…

I would like to express my deepest gratitude to the entire Resolute Legal team for their incredible support, professionalism, and genuine kindness throughout the process of resolving the issue with the council.
My heartfelt thanks go especially to Barbora Nekvapilova, the first person who welcomed my concerns with such patience and professionalism.
And a very special thank you to Yousra Belfakih — your dedication, compassion, and tireless effort meant more to me and my family than words can fully express.
From the bottom of our hearts, thank you. My family and I are truly grateful for everything you have done for us.

November 14, 2025
Unprompted review
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Reply from Resolute Legal

Dear Paulo, Barbora and Yousra will appreciate your review and Resolute Legal thanks you for trusting us with your case, I am thrilled to hear that we have been able to assist you to a satisfactory standard, Thanks again, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Excellent Support and Guidance with My Council Housing Issues

I would like to express my sincere gratitude to Barbora at Resolute Legal for their outstanding support and professionalism in helping me resolve the ongoing issues I was facing with the council regarding my home.
From the very beginning, they showed genuine care, understanding, and patience towards my situation. Their clear communication, expert advice, and dedication made a stressful and confusing process much easier to handle. They always kept me informed, explained every step in detail, and worked tirelessly to ensure my voice was heard.

Thanks to Barbora's hard work and commitment, I was able to achieve a fair outcome and regain peace of mind in my home. I truly appreciate their compassion and expertise, and I would highly recommend Resolute Legal to anyone in need of legal support with housing or council matters.

Thank you once again for your invaluable help and kindness.

October 29, 2025
Unprompted review
Resolute Legal logo

Reply from Resolute Legal

Dear Selina, Amazing news to hear that Barbora was able to support you in a professional manner, We understand that the process can be stressful and time consuming so we thank you for your patience and trust. Kind Regards, Keane, Resolute Legal Ltd.

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