Resolute Legal Reviews 

83
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for their exceptional professionalism, genuine patience, and clear, transparent communication throughout every single stage of the entire legal process. Many people note that the team consistently goes above and beyond to provide constant reassurance and keep everyone fully informed of all important updates. Some people also felt that the expert advice and personalized guidance successfully resolved long-standing housing disrepair issues with local municipal authorities. Consumers are truly grateful for the persistent assistance, compassionate attitude, and positive final outcomes successfully achieved on behalf of their families.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and supportive throughout their cases.... See more

Customer service

People report positive experiences with customer service, consistently praising the team for excellent... See more

Service

Customers report extremely positive experiences with the service, highlighting professional, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service. I had ongoing issues with the council about disrepair and damp and took over a year before I gave this a go. From start to finish I was kept informed of any corresponden... See more

Company replied

Rated 5 out of 5 stars

Once again this company have been brilliant and I haven't got a bad word to say about them. Special thank yous go to Yousra, Barbora and Dawid who have been so patient and kind and worked so har... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Resolute legal was quick with responding and dealing with our issues. They done the job professionally and i have not had problems since they have fixed it, expecially Miss... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service . The staff were professional friendly and helpful. At no time was I led to feel that my concerns were not taken into account. Thank you for getting me the best outc... See more

Company replied


Company details

Written by the company

Resolute Legal boasts a well-established housing disrepair division. According to Section 11 of the Landlord and Tenant Act 1985, landlords with tenancies lasting less than seven years are obligated to maintain the structure and exterior of the dwelling, along with various installations for water, gas, electricity, sanitation, space heating, and water heating. In addition to these statutory duties, landlords also have contractual obligations outlined in the tenancy agreement. If you suspect that your landlord has failed to fulfil these responsibilities, you may have grounds to initiate County Court proceedings to compel them to carry out the necessary repairs, along with seeking damages. Resolute Legal can offer guidance throughout the housing disrepair process, including expert advice and assistance in navigating any technical defences that may arise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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4.9

All reviews

(83)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing professional team

Absolutely professional and extremely knowledgeable team would like to say big thank you over few years I can’t resolve some issues with my council I am disabled person and for me very difficult to deal with any daily routine and problems Resolute legal team very helpful make things easy understand and all my problems was resolved I highly recommend this team easy pleasant communication and for people like me who find difficult to handle things I was so impressed thank you very much for making happy your clients and make me feel like I am not alone it’s highly appreciated and important

June 22, 2023
Unprompted review
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Reply from Resolute Legal

Dear Jel Denis,

Thank you for your lovely review. We are delighted that you were happy with our services.

Rated 5 out of 5 stars

Excellent The best law firm I dealt with

The best law firm I dealt with. Adil and his team was great from the start to finish.

Would definitely recommend Resolute legal to friends and family.

Thank you again

June 20, 2023
Unprompted review
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Reply from Resolute Legal

Dear M L,
Thank you for your lovely review.

Rated 5 out of 5 stars

Great support

George, Adil and the team were great in handling my case. From the beginning to the end they kept me up to date.

Thank you for your support!

June 16, 2023
Unprompted review
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Reply from Resolute Legal

Dear Nima,

Thank for your kind words and lovely review. We will make sure Adil will get your feedback directly.

Rated 5 out of 5 stars

Resolute legal and Clayona McGann have…

Resolute legal and Clayona McGann have been fantastic in getting through to my local council in regards to works that they have been refusing to do for several years. And also helping me get compensation with how I have been treated. Definitely highly recommend! Many Thanks.

December 2, 2022
Unprompted review
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Reply from Resolute Legal

Dear Artur,

Thank you for your lovely feedback and 5* review. We are delighted to hear you were happy with our services.
We will make sure Clayona will get your feedback directly.

Rated 5 out of 5 stars

Adil was the gentleman managing my case…

Adil was the gentleman managing my case and he was incredible. He kept me in the loop every step of the way and was always there to answer any questions or worries that I had.

He was extremely facilitating and did an amazing job throughout this stressful time in my life.

So thank you very much Adil!

June 9, 2023
Unprompted review
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Reply from Resolute Legal

Dear Jenna,

Thank you very much for such a kind words. We are delighted to hear that you were happy with our services. We will make sure that Adil will get your feedback directly.

Rated 5 out of 5 stars

Amazing service

I am extremely pleased with the services of Resolute Legal.They dealt with my case professionally and efficiently. My case handler, Adil Hussain, was professional throughtout this matter, providing updates and explaining the procedure in a way that made it easy for me to understand.

For 7 years my landlord negated my property and ignored my complaints. It was only when Adil and his team got involved, my landlord did the repairs.

Yasmeen and Mohammed Shakil

June 9, 2023
Unprompted review
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Reply from Resolute Legal

Dear Yasmeen and Mohammed,

Thank you for your kind words and 5* review. We are so pleased to hear your landlord has done all repairs for you. We will make sure Adil will get your feedback directly.

Rated 5 out of 5 stars

I am very pleased with the service…

I am very pleased with the service rendered to me by Adil Hussain. I was at the centre of it all, kept informed all the time and my input was sorted which made me feel a part of the process. Mr Adil was always respectful and always reachable when ever i contacted. i really appreciate the whole team

March 10, 2023
Unprompted review
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Reply from Resolute Legal

Thank you for your lovely words and 5* review. We will make sure that Adil will get your feedback directly.

Rated 5 out of 5 stars

Get the help you need

For many years I struggled to get repair issues fixed that were and are outstanding with my local council. Once I contacted tenants advice, they gave me the huge added support I needed. They reviewed all the issues that I had continuously raised, and acted on my behalf to resolve them. All the individuals involved were marvelous and supportive, especially Clayona Mcgann who was patient and kind and a great support throughout the whole process and beyond. I cannot thank Clayona and the company enough.

November 21, 2022
Unprompted review
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Reply from Resolute Legal

Thank you for your lovely review. We are pleased to hear that you were happy with our services.

Rated 5 out of 5 stars

I contacted this firm regarding…

I contacted this firm regarding outstanding disrepair with damp and mould problem in the property that I'm living in, a file was set up and they went into action in order to resolve the issue, the way they handled my complain was based on professional and caring attitudes right from the beginning to successful end.I do recommend them.

March 21, 2023
Unprompted review
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Reply from Resolute Legal

Dear Ray,

Thank you for lovely words and 5* review. We are pleased to hear that you were happy with our services.

Rated 5 out of 5 stars

Adil

Adil, my solicitor, has built an amazing rapport with me; providing the space for me to explain my problems [ mould and dampness inside my residence] and replies with helpful information [ always being organised and communicating to me any changes and developments].

January 20, 2023
Unprompted review
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Reply from Resolute Legal

Dear Esther,

Thank you for your lovely review. We will make sure Adil will get your feedback directly.

We are delighted to hear that you were happy with our services.

Rated 5 out of 5 stars

All good

All good. I would highly recommend 👍🏼

February 14, 2023
Unprompted review
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Reply from Resolute Legal

Thank you for your lovely review, we are delighted to hear that you were happy with our services.

Rated 2 out of 5 stars

I agreeDr.WALSH IS AWFUL!with the patient who said…

I agree with the patient who said Resolute and as good until DR.LOEL WALSH came to PSL office. He NEVER met me and I had never seen him before. He and an RN ? ambushed me in the room I was waiting in. He is rude, condescending, arrogant an had a GOD complex. He prescribed me a film to put it m the mouth and let resolve, after I TOLD him more than once I tried the mouth patches and the didn’t work!!!!! I said 2 pills a day is fine, just not film. He an his little side kick got a good laugh after I left. Picked RX next day, it was a FILM TO BE PUT IN THE MOUTH. He is ruining Resolute in PSL. Due to the completely unprofessional WALSH I stopped going! I found a Doctor that understands Chronic Pain. God Bless anyone who comes in contact with this awful Doctor!

January 11, 2023
Unprompted review
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Reply from Resolute Legal

Dear Heidi,

Thank you for your time to write a review.

On this occasion, I do believe you have a wrong company.

However, if you would like to discuss this further, please do not hesitate to contact me directly on barbora.nekvapilova@resolute-legal.co.uk or call on 0800 048 7072 and ask for Barbora.

Kind regards
Barbora

Rated 5 out of 5 stars

I contacted resolute Legal and received…

I contacted resolute Legal and received a response very quickly, my advisor was a Mr George Mclouglin. Mr Mclouglin was very efficient and kept us in the loop at every opportunity. He was consistent and actually cared about the outcome. I would hope that Mr Mclouglin excellent working practices are seen throughout the entire organisation that he work for.
The issue of damp which I have been trying to resolve since 2018 was successfully resolved with a start time for works to be completed due to the fact that Mr Mclouglin left no stone unturned.
If resolute legal see this review please thank Mr Mclouglin on behalf of Mr Prince and Miss Bell.

THANK YOU

January 12, 2023
Unprompted review
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Reply from Resolute Legal

Dear Bernadette,

Thank you for your lovely words and 5* review. We are delighted to hear that you were happy with our services.

Rated 1 out of 5 stars

I was introduced to this Company when…

UPDATE 10.11.2022 I want to make this absolutely clear that I DO NOT HAVE THE WRONG COMPANY. I raised a complaint with this company and requested (amongst other things) that they respond truthfully to this review. To date they have not done this and not amended their response. If anyone would like verification that I do have the correct company you can contact me directly via Facebook Sandie Hayes

I was introduced to this Company when they responded to a letter issued to one of their clients on my behalf in regards to a incomplete bathroom installation. They asked specifically that all correspondence went via them. I welcomed their advocacy in acting on behalf of their client, however, that was very short lived when it became clear that their following action or lack thereof negated their response to my letter. Despite my several attempts to resolve the bathroom issues, providing evidence and correspondence between myself and their client this Company failed to respond. I have no idea if they no longer represent their client or they are simply choosing to ignore me despite inviting my correspondence! I was not nor ever will be a client of this Company they responded to my letter acting on behalf of their client then failed miserably to follow through wasting my time and unnecessarily perpetuating the issues. If they were not receiving instructions from their client then a simply response advising so would have sufficed. They chose not to do that. I could have acted a lot earlier in taking his client to court however he is now trying to dissolve his Company and any chances of receiving any monies from him are now severely limited. I have been left out of pocket with a bathroom that is not fit for purpose that has continued leaks that i do not have the resources to fix. It has been extremely distressing trying to find a resolution to no avail and has greatly impacted upon my mental health. If you're looking for advocacy I certainly would not recommend or trust this Company given my experience with them. Whether I was a client or a third party is not relevant they contacted my rep to endeavour to resolve the issues, we complied, we were fair and reasonable, we allowed plenty of time for responses, we did not harangue them in any way and yet they still ignored me.

Your response is very disappointing however not unsurprising given our experience. We dealt with a Mr George McLaughin who is a co Director of this Company. He engaged with my rep on behalf of his client with the opening statement.

I have had sight of your email to my client dated 22/3/22.
My client welcomes any steps which might ‘de-escalate’ the current impasse between the parties and facilitate the completion of the project.
I would be obliged if all future correspondence might be directed through ourselves
Regards
Mr George Mcloughlin
Resolute Legal
As you can see we have been trying to resolve these issues since March! Mr McLaughlin inserted himself in this complaint to his client and came forward with zero resolution, we provided evidence of correspondence, images of the damage and continued leaks. We followed the correct procedure under the consumer act, allowed time for responses that never came. Our last communication was on the13 July whereupon we asked for any update/response from his client. Mr McLaughlin responded the following day advising he would consult with his client. To date we have received no response.

Mr McLaughlin may well be renowned for being relaxed as your about page inserts however it omits ignorant also. Your company involved itself within our dispute by acting for your client therefore it was your responsibility to respond to us with your clients instructions you neglected to do so.

August 4, 2022
Unprompted review
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Reply from Resolute Legal

Hello Sandie, it looks like you have the wrong company.

Rated 5 out of 5 stars

I am very happy what Adil has done with…

I am very happy what Adil has done with our family helping us with all the work that needs doing an I am very great full what he has done I will give RB soilicters 100 per cent an also I am happy with everything he has done thank you very much

July 15, 2022
Unprompted review
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Reply from Resolute Legal

Thank you Mike for taking the time to leave us a review. Glad to hear you are happy with our services.

Rated 5 out of 5 stars

A Life-Line Amazing Service!

Amazing service. Mr Hussain and his team put pressure on my housing association and helped me resolve matters I had been trying to solve myself for two years, and the team did this in less than three months. Now my bathroom will be refitted. I am forever grateful and indebted to Resolute Legal they gave me hope and delivered on my expectations. They are a lifeline to anybody out there who is living in unsuitable dire conditions.
Clemence & Azoukou

July 13, 2022
Unprompted review
Resolute Legal logo

Reply from Resolute Legal

Thank Clemence & Azoukou for the lovely review.

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