Resolute Legal Reviews 

83
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, helpful, and kind throughout the entire legal process. Many people highlight the outstanding customer service and the genuine empathy shown by individual caseworkers assigned to them. Consumers also note that the team provides clear explanations and keeps them thoroughly informed at every single step. Reviewers truly appreciate the relentless support and dedication received in successfully resolving stressful housing disrepair problems. Individuals strongly recommend these highly reliable legal services to anyone facing similar property issues with landlords or local councils.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Customer service

Customers report positive experiences with customer service, highlighting constant contact and exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service. I had ongoing issues with the council about disrepair and damp and took over a year before I gave this a go. From start to finish I was kept informed of any corresponden... See more

Company replied

Rated 5 out of 5 stars

Once again this company have been brilliant and I haven't got a bad word to say about them. Special thank yous go to Yousra, Barbora and Dawid who have been so patient and kind and worked so har... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Resolute legal was quick with responding and dealing with our issues. They done the job professionally and i have not had problems since they have fixed it, expecially Miss... See more

Company replied

Rated 5 out of 5 stars

Housing repair I'm pleased with the service I received the company are very professional. Thay handle every step on the prosess with professional. Kept me informed and fought hard to make sure my... See more

Company replied


Company details

Written by the company

Resolute Legal boasts a well-established housing disrepair division. According to Section 11 of the Landlord and Tenant Act 1985, landlords with tenancies lasting less than seven years are obligated to maintain the structure and exterior of the dwelling, along with various installations for water, gas, electricity, sanitation, space heating, and water heating. In addition to these statutory duties, landlords also have contractual obligations outlined in the tenancy agreement. If you suspect that your landlord has failed to fulfil these responsibilities, you may have grounds to initiate County Court proceedings to compel them to carry out the necessary repairs, along with seeking damages. Resolute Legal can offer guidance throughout the housing disrepair process, including expert advice and assistance in navigating any technical defences that may arise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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1-star

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4.9

All reviews

(83)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

If I could give 10 stars I would!

Once again this company have been brilliant and I haven't got a bad word to say about them.

Special thank yous go to Yousra, Barbora and Dawid who have been so patient and kind and worked so hard to get me the best outcome possible.

I wouldn't hesitate to use this company again and I would definitely reccommend them.

November 5, 2025
Unprompted review
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Reply from Resolute Legal

Dear Sally, We wouldn't hesitate to assist you again, But hopefully that wont be necessary. Thank you for your kind review and im glad to hear that the team was able to secure the best outcome possible. Kind Regards, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

I would like to express my deepest…

I would like to express my deepest gratitude to the entire Resolute Legal team for their incredible support, professionalism, and genuine kindness throughout the process of resolving the issue with the council.
My heartfelt thanks go especially to Barbora Nekvapilova, the first person who welcomed my concerns with such patience and professionalism.
And a very special thank you to Yousra Belfakih — your dedication, compassion, and tireless effort meant more to me and my family than words can fully express.
From the bottom of our hearts, thank you. My family and I are truly grateful for everything you have done for us.

November 14, 2025
Unprompted review
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Reply from Resolute Legal

Dear Paulo, Barbora and Yousra will appreciate your review and Resolute Legal thanks you for trusting us with your case, I am thrilled to hear that we have been able to assist you to a satisfactory standard, Thanks again, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Excellent Support and Guidance with My Council Housing Issues

I would like to express my sincere gratitude to Barbora at Resolute Legal for their outstanding support and professionalism in helping me resolve the ongoing issues I was facing with the council regarding my home.
From the very beginning, they showed genuine care, understanding, and patience towards my situation. Their clear communication, expert advice, and dedication made a stressful and confusing process much easier to handle. They always kept me informed, explained every step in detail, and worked tirelessly to ensure my voice was heard.

Thanks to Barbora's hard work and commitment, I was able to achieve a fair outcome and regain peace of mind in my home. I truly appreciate their compassion and expertise, and I would highly recommend Resolute Legal to anyone in need of legal support with housing or council matters.

Thank you once again for your invaluable help and kindness.

October 29, 2025
Unprompted review
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Reply from Resolute Legal

Dear Selina, Amazing news to hear that Barbora was able to support you in a professional manner, We understand that the process can be stressful and time consuming so we thank you for your patience and trust. Kind Regards, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Thanks for helping!

October 30, 2025
Unprompted review
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Reply from Resolute Legal

Dear Gloria, It was our pleasure to be able to assist you, Thank you, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Yousra form Resolute Legal has been a excellent help!!

Yousra had been a excellent help to the whole ordeal I had experienced with the council. She explained everything to detail and check in with me on a regular basis of the procedures and progress that had been made. I am truly greatful for Resolute Legals help.

October 24, 2025
Unprompted review
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Reply from Resolute Legal

I'm so glad to hear that Tia, Brilliant news to hear that Yousra was able to explain in detail the process and provide you with regular updates, Thank you for your kind review, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Performance rating

The company and it's team are absolutely brilliant in dealing with my issue, getting it sorted out on time and updating me every step of the way. Without them it would have been an uphill task to get my landlord to do the repairs.

October 23, 2025
Unprompted review
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Reply from Resolute Legal

Dear Folake, We are pleased to hear that we were able to assist with the uphill task of getting the repairs completed, We understand that our clients need that support and are happy to provide the appropriate service tailored to each individual, Thank you, Keane, Resolute Legal Ltd.

Rated 5 out of 5 stars

Courtney Pearce played a pivotal role…

Courtney Pearce played a pivotal role in advocating for my concerns throughout the entire legal process. Her proactive approach not only ensured that my voice was heard, but also facilitated open communication at every stage of my case. She provided valuable feedback and presented a range of potential solutions tailored to my specific situation. Beyond offering expert guidance, Courtney's dedication and support were instrumental in achieving a positive outcome for my legal matter. Her commitment to my needs and her thorough understanding of the legal landscape made a significant difference in my experience, and I am truly grateful for her support.

October 23, 2025
Unprompted review
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Reply from Resolute Legal

Dear Harry,

Thank you for your lovely 5* review. We will make sure Courtney will get your message directly.

Kind Regards
Resolute Legal Ltd

Rated 5 out of 5 stars

I would like to give more stars but…

I would like to give more stars but can’t..

Resolute legal have gone above and beyond to help my 76 year old mother I would like to say a big thank you to Miah & Barbora who have been fantastic with keeping us updated with everything the whole way through their customer service and friendly attitude has been outstanding, overall the company have been great and I would definitely recommend them you will not be disappointed.

October 21, 2025
Unprompted review
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Reply from Resolute Legal

Dear Vicky,

Thank you for your lovely review. We’re so glad to hear that we were able to help. We’ll make sure Mia and Barbora receive your message personally.

Kind regards,
Resolute Legal Ltd

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service . The staff were professional friendly and helpful. At no time was I led to feel that my concerns were not taken into account.

Thank you for getting me the best outcome with egards to my claim for the repairs at my flat J.J and also the cheerful, friendly Barbara.

Will definitely recommend .

October 10, 2025
Unprompted review
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Reply from Resolute Legal

Dear Grace,

Thank you for your 5* review and your kind words. We’re so pleased to hear that you were satisfied with our service. We’ll make sure JJ and Barbora receive your message personally.

Kind regards,
Resolute Legal Ltd

Rated 5 out of 5 stars

A big thank you for all the help…

A big thank you for all the help -support at resolute legal in gaining a favourable outcome for my case with (southern housing-cockroach infestation)
A special thank you to Dawid Grudzinski who walked me through the process from start to finish
A very professional-empathetic professional.
who understood my anger-stress from a
A very rude-arrogant-unsympathetic engagement from southern housing who in my view also lacked integrity with their bullish condescending attitude towards myself .
That said I can say that if I have any other issues pertaining to these circumstances I would not hesitate to seek there advice or indeed recommend others to their services.
Once again my sincere thanks to all at RESOLUTE LEGAL.

October 14, 2025
Unprompted review
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Reply from Resolute Legal

Dear Thomas,

We’re delighted to hear that you were happy with our services, and we truly appreciate your kind words. We will ensure that Dawid receives your message personally.

Kind regards,
Resolute Legal Ltd

Rated 5 out of 5 stars

My father’s house was flooded by the…

My father’s house was flooded by the next door neighbour, we contacted Lambeth Council (the landlord) and explained what had happened. After multiple attempts to get the council to sort out the issues within the property, without any success. One of my Father’s neighbours who had suffered a similar situation gave him the number for Resolute Legal. I called them that week and explained everything, they then assigned me a Caseworker who went by the name of Mr Uzondu. From the very beginning Mr Uzondu was extremely helpful and showed lots of empathy towards my Father’s situation.He was professional and kept me updated throughout the entire process.Last month he successfully managed to get the council to complete the disrepair to the property and secured compensation for my Father.

September 27, 2025
Unprompted review
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Reply from Resolute Legal

Dear Dwaine,

Thank you for your review. We are delighted to hear we could help.

We will make sure Mr. Uzondu will be notified directly.

Kind Regards
Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

Damp and mould

I've had ongoing problems with my landlord for years and couldn't get them to properly address the issues of severe damp, mould and leaks until I reached out to resolute legal.With their assistance and perseverance, the work in my home is now completed and I'm extremely grateful to all those involved in the handling of my case. I would recommend Resolute legal to anyone who's experiencing home disrepair issues. Heartfelt thanks to you all!

October 1, 2025
Unprompted review
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Reply from Resolute Legal

Dear Diana,

Thank you for your lovely 5* review. We are delightful to hear, you were happy with our services.

Kind Regards
Resolute Legal

Rated 5 out of 5 stars

Adil Sorted my issues out and was easy…

Adil Sorted my issues out and was easy to contact and he kept me in the loop

September 1, 2025
Unprompted review
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Reply from Resolute Legal

Dear James,

Thank you for your 5* review. We will make sure Adil is notified directly.

Kind Regards
Resolute Legal Ltd

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. I had ongoing issues with the council about disrepair and damp and took over a year before I gave this a go. From start to finish I was kept informed of any correspondence and was advised throughout the whole process. Very easy to speak to, and things were explained to me very clearly. Good end result indeed. My only regret is not doing this sooner. Resolute very professional and friendly. Highly recommend.
Thank you

August 18, 2025
Unprompted review
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Reply from Resolute Legal

Dear Wendy,

Thank you for your lovely review. We are delighted to hear you were happy with our services.

Kind regards
Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

Very efficient with their work

July 17, 2025
Unprompted review
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Reply from Resolute Legal

Dear Latifa,

Thank you for your 5* review. We are please to hear you were happy with our services.

Kind Regards
Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

I've been fighting for years with my…

I've been fighting for years with my landlord to get repairs sorted but it has fallen on deaf ears luckily I found Resolute Legal and the wonderful team to help me finally get it sorted, I would really like to thank JJ, Dawid and Adil for their expertise and helpfulness in resolving the matter without them I'd be living in unacceptable conditions
I would 100% recommend this company as they helped me out and finally got my problems sorted

July 14, 2025
Unprompted review
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Reply from Resolute Legal

Dear Alan,

Thank you for your lovely words and 5* review. We will make sure, Adil, Dawid and JJ will get your message directly.

Kind Regards
Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

My council property was in the worst…

My council property was in the worst condition, there was extensive black mould in basically every room. Lambeth council was literally not doing anything. So I instructed Resolute Legal to help me with my unbearable living conditions. Emma Rudge from RL helped me with everything, she was great and was extremely thorough. It was a long process but thanks to RL my property has had a complete reconstruction. I now have a brand new bathroom, downstairs toilet and all the external walls have been lined with a thick therma board to protect the house from future mould. Both my bedrooms have been completely decorated as have my hall. The work was completed by an amazing, hard working team of professional contractors, Plus I was rewarded a generous compensation! Thank you Resolute Legal!

May 2, 2025
Unprompted review
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Reply from Resolute Legal

Dear Ms Collinson,

Thank you for your 5* review and lovely words. We will make sure Emma is notified directly.

We are pleased to hear you r were happy with our services.

Kind Regards
Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

Good morning I’m very pleased with the…

Good morning I’m very pleased with the excellent service that Yousra Belfakih provided me. She is extremely competent in dealing with gaining the best results possible and retrieving financial compensation from the local authorities council.
The barrister Lorna is exceptionally good she listens and explained very consistently.

April 10, 2025
Unprompted review
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Reply from Resolute Legal

Dear Ms Morris,

Thank you for your lovely 5* review. We are pleased to hear you were happy with our services. We will make sure Yousra will be notified directly.

Kind Regards
Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

Very fast service outcome

I am very pleased with the service I received from Resolute Legal team. My council property was in need of repairs which the council was not helping me with. I had to contact Resolute Legal team to help me. One of the team member called Adil Hussain took the time and effort to help me with my council property repairs. He helped me by contacting the council and getting the repairs done it was very quicky and I am very pleased with Adil Hussain. I would definitely recommend Resolute Legal Team to others.

April 10, 2025
Unprompted review
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Reply from Resolute Legal

Dear Farzana,

Thank you for your lovely review. We will make sure that Adil will by notified directly.

We are delighted to hear you were happy with our services.

Barbora
Resolute Legal Ltd

Rated 5 out of 5 stars

Clayona and all the team at Resolute…

Clayona and all the team at Resolute legal where brilliant they were all excellent and solved my problem very quickly and efficiently I can't fault them

April 4, 2025
Unprompted review
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Reply from Resolute Legal

Dear Michael,

Thank you for your 5* review. We are delighted to hear you were happy with our services. We will make sure Clayona will be notified directly.

Kind Regards
Barbora
Resolute Legal Ltd

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