Restoration Online Reviews 171

The staff at Restoration online go that extra mile to make any experience pleasent with there proffessional and friendly manner. Great customer service, thanx team!

Restoration Online is my go-to for quality hardware items for our home. They have a great range of products, their customer service is second-to-none including regular communication on back-ordered items, just a pleasure to deal with. I highly recommend.

Great after sales service. Quick and easy to deal with, particularly when it came to resolving issues of my own making. It's how online transacting should be!

Rachael was extremely knowledgeable, friendly and professional. Her advice regarding my enquiry was invaluable and resulted in a purchase. I will revisit Restoration Online as my renovations are ongoing. Thank you Rachael.

Right from placing the order online, through to the excellent customer service and assistance (the team were wonderful) including the extremely quick freight delivery. Very impressed with Renovation Online.

Great customer service from Sam. Goods arrived in quick time. Great quality. Will definitely buy from RO again!

I needed the assistance of several staff members in my journey to purchase and install a single lock and every staff member was extremely helpful, knowledgeable and thoroughly polite. Despite being only a small purchase I felt I was treated with nothing but respect and professionalism! Wonderful business to deal with!

We are undertaking a full house renovation and engaged Restoration Online for all of our joinery hardware, door hardware and Fireclay butlers sinks. I honestly could not recommend Restoration Online more! The website is very easy to use, provides lots of information on what you need to consider when purchasing certain hardware and prompts you with questions to ensure you are selecting the appropriate hardware which is extremely helpful. The staff (particularly Tayla) provided me with an outstanding level of customer service! She went out of her way to help me with my many queries and made the process as simple and seamless as possible. Great customer service is hard to come by these days but Tayla was amazing! We will certainly use Restoration Online again.

I have ordered from Restoration Online a number of times whilst building our new. The staff are always professional, efficient and extremely knowledgable. I cannot fault them. Highly Recommend

I have purchased from Restoration Online a couple of times now from Samantha. The service is always prompt and I was sorted out within a hour or so. Very happy 👍

Exemplary service delivery, (shout-out to Missy), small orders treated the same as far larger ones and wonderful diligence and attention to detail in providing information and order updates. Extremely helpful thoughout so why would you not choose to use this business!

After placing the order online Missy responded within a couple of hours to confirm order and purpose. Sent an email response and Missy process the order and arrange delivery immediately.
Excellent service and highly recommend

We had trouble finding a lock for our bespoke doors, we looked online everywhere but couldn't find a solution until we spoke to Rachael at Restorations Online who found the correct set we needed. When we needed extra information and help Restorations were super helpful.
Thank you all at Restorations Online

I highly, highly recommend the whole team at Restoration Online. We are renovating a hundred year old farmhouse and have placed several orders with Restoration Online over the past few months, and have been so happy! Not only do they have an AMAZING selection of everything you could possibly need for a beautiful heritage renovation, their customer service is so wonderful. A couple of times I've made an error when ordering door hardware and they've flagged it and checked my order before shipping, which has saved me so much time and running around. I also really love that they provide regular updates on the estimated shipping date of items with a longer lead time, and will ship items individually so that you at least receive items as they are available. And the shipping/tracking is very reliable. I'm a huge fan of this place!

Amazing service and products, had to return some items and no hassle friendly service, looking forward to ordering from them again,

Samantha was amazing she listed everything we needed for our doors as this was all new to us and total novices. Samantha made it clear and easy to understand eg what to measure and what additional products we needed. She was the first person who went above and beyond for us we are so grateful for all her assistance and friendly nature. She made it all a breeze.

Communication was great, product arrived promptly and in great condition, the products I purchased were also well represented on the website

Attentive, friendly service. We were buying a selection of door furniture, some of which was in stock, some of which wasn’t. Missy followed through on our order, making sure it all came through ASAP, and updating us throughout. I’d make them first port of call for any heritage items I wanted to buy.

I love restoration online! I’ve bought lots of stuff from them over the years for my little old terrace house. Quality is always good and customer service fantastic! I’ve occasionally made errors with my order and they are very understanding and accommodating.