Restoration Online Reviews 170

The service and assistance was great, particularly by Missy who was very polite and helpful.

Missy and her colleagues kept me very well updated about my back order. Also, the team has been very helpful with technical advice on a number of occasions. They have exceeded my expectations. I’m so grateful for the service.

The whole experience from start to finish was well done. Very helpful while helping me figure out what I needed, which was not straight forward. They double checked everything in a thoughtful way. Then when some things were going to take a while to get in, they were more than happy if I wanted to simply get those things somewhere else (I was happy to wait). Everything arrived okay, they kept track of what was sent and what was yet to be sent. The products themselves have all fit, and are now working well.

We recently purchased an outside light rrom Restoration Online in Australia and we’re thrilled with the entire experience. Firstly their customer service is fantastic, they’re easy to contact and very helpful. Secondly we saved at least NZ$300 and that included shipping. Thirdly the item arrived beautifully packed, completely in tact and within days, whereas the New Zealand supplier was going to take weeks. We try to shop within New Zealand, but in this case we would have been out of pocket by a significant amount. We recommend this company highly, don’t hesitate to order from them. Andy and Carol.

Restoration Online went over and above to ensure I had the correct items ordered, providing a follow up phone call and quickly amending the items I had incorrectly ordered.

The recent purchase of products from Restoration Online was effortless and my goods were delivery promptly. Return of unwanted items and replacement products were also provided without a fuss and within 24h. The customer service I received from Rachael through this process was courteous and professional.

Glenn
Kew-3101

My experience with Restoration online has been extremely positive. The customer service team are very helpful and the products are good quality and look amazing. Returning items has also been made easy with the knowledgeable staff guiding you towards the right products.

Missy @restoration online was extremely helpful in guiding me to the best choice of door hardware. Very informative and super helpful.

I ordered some cabinet handles knowing that there was an 8-10 week lead time, and included a note saying I need them for my renovation which starts in 6 weeks so please hurry as much as possible. They took the initiative to reach out and call me to give me a heads-up about the lead time which I understood, but also made an effort to try and get my order to me as quickly as possible. Great result, they delivered in just over 2 weeks so I will be able to have my kitchen installation completed on time with the handles now which is fantastic. Really appreciate the excellent customer service and communication. Product is amazing quality too (From The Anvil unlacquered brass cabinet handles)

I have been constantly impressed with the high level of customer support and attention to detail when ordering items from Restoration Online. On several occasions I have been contacted direction by phone, to confirm items and/or suggest options to improve my project. The sales and support staff have been friendly, knowledgeable and responsive. I highly recommend Restoration Online.

I can't speak highly enough of the customer service I received from Restoration Online. I initially chatted online with Tayla. She was very helpful talking me through available products. After I placed my order online, I received a call informing me that there might be an 8 week wait for the product, and asking if I was still wanting to process the order.
When the taps arrived, one of the spindles was faulty. Tayla immediately contacted the supplier and arranged for a replacement to be shipped overnight at no cost.
It has been refreshing to deal with a company whose employees are honest, efficient and care about their customers.

We purchased from Restoration online - some door handles. They arrived quickly with no issues! unfortunately we had some issue with them a few years on, clicking and rust. I simply emailed the sales team with my initial receipt was attached, and explained the issues, with photos. Without delay, Rachel acknowledged my concerns, and within 24 hours she had gotten in touch with the manufacturer and they had agreed to replace the products. Within a week I had new product delivered to my door - honestly I couldn’t believe how great the customer service was. You just don’t seem to get that level of care and understanding these days! Restoration online is a fabulous, fast, reliable and easy business to deal with - I’ll be going to them for all my future Reno projects.

Oh my gosh! What an amazing sales consultant Tayla is! She has the patience of a saint! I have put her through hell over the past 2 months as I procrastinated with my order of heritage tapware as I was unsure of the different brass colours, type and shapes of fittings etc. Tayla never lost her cool with me, offered me further assistance by sending me samples and NEVER ONCE pressured me to hurry up and make my mind up! Due to her diligence and professionalism I was then comfortable with my product choice and was able to go through with the order that cannot be returned. This was a 2 month process! I will most definitely be purchasing again from this company and asking for Tayla!

I placed my order over the Christmas break.

Restoration Online had an automatic reply saying that my order would be processed when they reopened.

On reopening, Lacey called to say that one item was out of stock and would be placed on back order.

She also mentioned that one of the many items I ordered had a different finish (antique copper v antique brass).

That was a refreshing attention to detail that could have affected the look of our renovation.

I doubt many online companies would have taken such care with my order.

Very efficient, helpful and attentive customer service, and great quality products. I purchased from this company on multiple occasions and they are my go-to destination for all home renovation projects. I now have 2 excellent Nicolazzi taps (laundry and kitchen), a Turner and Hastings basin, bathroom rails and few other items and I could not be happier with both the service and the products. I will be coming back and highly recommend to everyone who is looking for a great range and high quality products

Great customer service and advice. Delivery of ordered items were on time and communication regarding shipping and availability of stock was excellent.

AMAZING customer service from Samantha - so helpful with the initial order, helped to expedite the order to Brisbane to meet builder deadlines, and then helped out enormously when a couple of things didn't quite work out. She couldn't have been more supportive, communicative, prompt, efficient and understanding. Would not hesitate to recommend Restoration Online and Samantha in Particular.

True to their promise, the customer service experience is exceptional! Thanks so much to Samantha who was super helpful and patient with all my door handle questions.

It’s so rare to find genuine customer service online these days so I was delighted at the ease of communication with the RO team.

I was able to ask all my questions using the chat function and a lovely woman assisted.

Then, upon placing the order I received a very kind email regarding out of stocks (which I had been made aware of before purchase).

I can’t wait to get my order and will definitely be buying from this business again!

Great product, communication & quick delivery - will be ordering from this company again & wouldn’t hesitate to recommend