Restoration Online Reviews 170

I found Restoration online wonderful to deal with. My issue was fixed simply and communication was second to none. I would highly recommend Restoration online.

Tayla, Missy and Laycee were super helpful with multiple orders I had for hardware and a custom tap. I had to swap some items and it was no trouble at all. They did their best to source me photos of items in real life to help with my choices. The team at Restoration Online are definitely the most organised and professional company to deal with for all your restoration needs in the one place with no stress!

I have purchased a number of reproduction items from Restoration Online and have been very happy with the quality and of the service. Recently an item I ordered was out of stock and the company
1.rang to check if I wanted to wait for it (Idid)
2. emailed to let me know when it was expected
3. emailed when it was in stock and
4. emailed when it was dispatched
What terrific service!

One of our order was out of stock and Missy from RestorationOnline was very helpful in helping us choose an alternative, and arrange the delivery.
Great service, superb response time.

Always easy interacting with Restoration Online. We have bought multiple things through them while renovating our house. Returns when the items didn't suit were made easy with the lovely customer care team. Absolutely no issues.

Great range of some hard to find things. They rang me to confirm my order and fix a mistake I made, which was a life saver.

It's always a pleasure dealing with someone that provides a good product but what makes Restorations online stand out is that they back it up with excellent service.

Great customer services and follow up, keeping their customers updated on outcomes, stock arrivals, etc.
Well done!!!

Great products and fantastic customer service. I've been dealing with Rachael who has been super friendly and kept me up to date on my order. I ordered a couple of deadbolts and had an issue with installation to replace an existing bolt. The manufacturer's instructions were more for trades rather than for DIY. I flagged this with Rachael, and she reached out to the manufacturer on my behalf who agreed to provide a replacement. Again, Rachael kept me up to date on the replacement and I received it really quickly. Really refreshing to deal with a company that provides a high level of customer service even after the purchase, and particularly when there's an issue with a product. Highly recommend and I'll definitely buy from them again.

Outstanding service! Not only did the team guide me on matching different finishes and styles together but they helped us through a shipping crisis with grace and understanding. Rachael was kind and calm and we ended up buying our entire bathroom fixtures from her. We will 100% be using Restoration Online for the rest of our Queenslander renovations.

I was contacted to see if I wanted to discuss my order, as the selection seemed incongruous. After discussion, I felt confident to proceed and was really happy with the final outcome.

Great customer service. When the product I ordered ended up being out of stock I really appreciated Restoration Online getting in touch with me straight away. They kindly offered several alternative options I could go with, or simply to wait until the product was restocked, and they would keep me updated on the process. A very personalised customer experience of online shopping. Highly recommend.

I placed a large order for our home renovation. I received a call from the sales team to clarify a number of things to ensure that I had correctly identified everything I needed. With their help, I made the necessary changes. They were so helpful and gave me express shipping upgrade for free.

CUSTOMER SERVICE that is a priority for me. Prompt, attentive replies. Made their installers number available to mine incase any issues, questions.

Excellent product and service.
Missy in sale has been wonderful to deal with!

Great to buy from . The staff are knowledgeable, kind and responsive. Brass door furniture arrived quickly, well priced and well packed. The product was beautiful. This is the best online provider I have dealt with in years.

I messed up my order and ordered non- matching parts. Missy picked it up and rang me so I could correct the error. Great service. Thanks Missy.

Easy site to navigate with detailed info on items.
Received a phone call from sales checking that I was aware of discontinued items that I had chosen.

Good customer care and service thus fare.

I noticed some corrosion appearing on a bathroom spout I bought a little over a year ago, so advised Rachael at Restoration Online. She liaised with the supplier on my behalf and arranged for a replacement to be sent to me under warranty. The new part arrived today and is now installed. It took 8 days from the time I raised the issue to it being resolved - great service.

I ordered an item which was currently out of stock, and I was immediately informed by Missy that there was a supply problem (very common across the board these days). I was given an estimated wait time and offered a full and immediate refund if I chose not to wait. As the item was not urgent I said I would wait, and have been kept in the loop with regular notifications until the item arrived. I was then told when it was dispatched and able to track it’s safe delivery. Restoration Online provided prompt and personalised service and cared about my order even though it was a small one. I would highly recommend Missy and the team. Tops!