Restoration Online Reviews 170

Restoration online were very helpful and timely in solving an issue with a faulty door lock. it was rectified and I received the replacement lock two days later. Samantha in the customer service team was brilliant. Thanks for the help

Absolutely amazing customer service! Great products too!!

We received excellent service and honestly were shocked at how quickly we received our goods, especially as we live in regional NSW. We can't recommend this company highly enough to anyone wanting to purchase from them. The handles we purchased are high quality also.
We discovered also that we had made an error in our order and Tayla couldn't have done more to assist us.
Thanks again!

I have purchased all my tapware and cabinet hardware from Restoration Online over a period of around 8 months while I wait for my house to be built - consistently excellent communication, fast delivery and fabulous quality products. The team have been so helpful in processing returns and refunds and are extremely responsive. Well done team for the marvellous customer service!! And thank you!

We have had exceptional service on multiple builds spanning 7 years with our first build in 2015 to this year 2022 .

I genuinely appreciate the thoroughness of their service. On more than one occasion Rachael and the team have taken the time to call after our orders to ensure we have the correct items and finishes if there is a discrepancy or they’re concerned that we have potentially added or missed an item based on their knowledge of the products they stock.

The quality of the products is never in question and we will definitely use this company on future builds :)

Highly recommend Restoration Online. I have bought many items from them and the products are fabulous, the customer service is impeccable, plus delivery is prompt. Many thanks to Samantha for her help and finding out extra information for me.

Great customer service, products weren’t available, but I was kept updated with weekly emails on the estimated delivery date. Couldn’t be happier… 😊

For those wanting TradCo hardware (tradco.com.au) with after sales service I have found the following companies to be excellent with no post sale quibbles :
handlehouse.com.au
keelerhardware.com.au

I have bought several items over the past 2 years for my home renovation, and up until an after sales problem was experienced this week, had been reasonably satisfied.
I bought wall lights with glass shades but found on examination one shade was cracked in the unopened packaging. I reported this with photo and was told I had to buy another shade for $33 because I hadn’t reported within 48hrs of receipt neither was glass covered by warranty as it wasn’t ‘mechanical’!
True, its 8 months since receipt but in truth given other reno priorities these items remained unopened in their Taiwanese packaging.
They relented citing they were being ‘lenient’ in providing a free replacement but wanting postage paid which I declined having since sourced elsewhere….I won’t doing business here point forward, I found their attitude to customers incredible given the amount I have spent previously and have found other suppliers more competitively priced

Excellent customer service!
In the midst of renovations, I pause to give credit to the people of restoration online. I have used this company extensively for many of the items used in the renovation and each time they have been professional, helpful and efficient.
The products are of excellent quality. I highly recommend restoration online.