Restored Furniture Reviews 

1,664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful restoration of the furniture, often noting how well items match descriptions and photos. The delivery service is frequently commended for its efficiency, careful handling, and the politeness of the delivery teams. Many people highlight the helpfulness and friendliness of the staff, contributing to a pleasant overall experience. However, some customers noted occasional delivery issues, with items arriving late, being left outside, or dropped off without proper notification. A few others also mentioned items arriving damaged or product descriptions not being entirely accurate regarding materials.

What people talk about most

Product

Reviewers express high satisfaction with the product, often highlighting the beautiful and careful... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication regarding... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of restoration and... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness and friendliness. Reviewers... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Restored supply great quality furniture at very good prices and are doing a wonderful job as a charitable business. We were so happy with our first purchase we've gone back twice more for furniture, a... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

Excellent wardrobes - carefully restored and painted with a small pot of paint provided in case of future scratches and advice as to the best way to apply this. Good communication with regard to de... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,664)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The wardrobe I bought was exactly as…

The wardrobe I bought was exactly as described both in words and pictures. Ordering was straightforward with smooth process from order to delivery. The delivery was excellent as were the gentlemen who brought it. I would have no hesitation in recommending Restored Furniture. I will certainly buy from them again when the need arises.
Thank you for your kindness and friendlyness.

December 3, 2025
Rated 5 out of 5 stars

Brilliant customer service

Courier left furniture outside in the rain for myself and my husband to get into our house. Complained to Restored Furniture, Jacob very apologetic, accepted our furniture back as not suitable, no charge made for return. Speedy refund. Excellent customer service! Thank you

December 3, 2025
Rated 5 out of 5 stars

Nothing short of excellent

Beautiful furniture, excellent customer service and amazing prices. And buying restored furniture is truely sustainable - it’s great to support a charity that helps people have the opportunity to learn skills and help the environment through less wastage. A real hidden gem and will now be my go to when I need any furniture.

December 3, 2025
Rated 5 out of 5 stars

Faultless

I very rarely write reviews unless a company is remarkable. I’m delighted with my restored wardrobe and the service I received from the moment I contacted them to ask about delivery options through to the delivery today. Nothing was too much trouble. Excellent communications. Now I have a gorgeous solid mahogany wardrobe for less than the price of a ghastly chipboard self-assembled one. Amazing.

November 20, 2025
Unprompted review
Rated 3 out of 5 stars

Lovely idea, less lovely in practice.

I came across Restored Furniture when looking for some bedroom furniture. It looked like a perfect marriage; beautifully restored furniture by people being taught useful skills whilst restoring their own self-esteem.

The order went well as did sorting out the delivery. Until the delivery day itself when the incredibly rude delivery driver tried to extract additional money to fulfil a pre-paid for job. The restoration of the set of drawers was inconsistent; decorative lips had been left in a rough and unfinished state.

I raised both issues with Restored Furniture; they were promptly and extremely apologetic about both matter. However, a promised partial refund for the delivery charge never materialised. As regards the drawers, I did say that I knew enough to be able to deal with the poor finish myself, and didn't expect perfection from restored furniture, nevertheless having spent the better part of £400, I wasn't expecting to do some of the work myself.

I would think long and hard before using them again, which is a real shame.

November 3, 2025
Restored Furniture logo

Reply from Restored Furniture

Thank you for taking the time to share your feedback, and please accept our apologies for the experience you had.

We’re disappointed to hear about the behaviour of the delivery driver and the issues you encountered with the finish on the drawers. This is not the standard we aim to uphold.

We have followed up directly with our courier service to ensure this situation is addressed. We’ve also now processed the partial refund that was promised, and we’re sorry that this did not reach you sooner.

We appreciate your understanding and the way you approached the concerns with the furniture itself. Your support means a great deal to us, and we’re grateful that you chose to shop with Restored Furniture.
We hope we can restore your confidence in us in the future.

If there’s anything more we can do, please don’t hesitate to reach out.

Rated 4 out of 5 stars

Good customer service and a worthwhile…

Good customer service and a worthwhile cause. The chest was wrapped very carefully and delivery excellent. The workmanship is good. The ONE downside is the materials used are very powerful and the fumes are not going quickly so I’m unable to use it yet. As it’s a good cause I do not want to complain but the use of non toxic paint or products would have easily earned them 5 stars.

September 30, 2025
Rated 5 out of 5 stars

Excellent product (restored bureau)

Excellent product (restored bureau), for a good cause. High delivery standards whether it be the wrapping or the guys humping the furniture into the house.
Will keep my eye out for another product when needed.

October 1, 2025

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