Restored Furniture Reviews 

1,664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful restoration of the furniture, often noting how well items match descriptions and photos. The delivery service is frequently commended for its efficiency, careful handling, and the politeness of the delivery teams. Many people highlight the helpfulness and friendliness of the staff, contributing to a pleasant overall experience. However, some customers noted occasional delivery issues, with items arriving late, being left outside, or dropped off without proper notification. A few others also mentioned items arriving damaged or product descriptions not being entirely accurate regarding materials.

What people talk about most

Product

Reviewers express high satisfaction with the product, often highlighting the beautiful and careful... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication regarding... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of restoration and... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness and friendliness. Reviewers... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Restored supply great quality furniture at very good prices and are doing a wonderful job as a charitable business. We were so happy with our first purchase we've gone back twice more for furniture, a... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

Excellent wardrobes - carefully restored and painted with a small pot of paint provided in case of future scratches and advice as to the best way to apply this. Good communication with regard to de... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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4.9

All reviews

(1,664)

125 reviews in the last 12 months

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Rated 4 out of 5 stars

Dresser was absolutely beautifully…

Dresser was absolutely beautifully restored. Had to wait a while for it to arrive as it required a bit of a touch up before it could be delivered. It was worth the wait and fitted in with my kitchen cabinets wonderfully.

August 1, 2025
Rated 5 out of 5 stars

Happy Customer

Helpful advice via telephone prior to ordering; can’t fault delivery and very happy with the furniture purchased.

August 1, 2025
Rated 5 out of 5 stars

Wonderful experience

Having had such a wonderful experience purchasing a chest of drawers from Betel, I wouldn’t hesitate to recommend them and intend to make them my first port of call when I’m next looking to buy a piece of furniture. The ordering process and communication were excellent, the delivery process was seamlessly efficient, and the item I bought has been beautifully restored, as well as being fantastic value for money. It’s also such a great initiative to support. I couldn’t be a happier customer!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful unique furniture, lovingly restored.

I am very pleased with Restored Furniture; I have bought a few pieces. A beautiful side board I bought causes visitors to quite literally gasp when they see it - it is so beautiful. I am very happy with the service in terms of information sharing, delivery service and communication with the Company when there was a small issue. A small pane glass in the lovely cabinet we recently bought was cracked. Restored Furniture responded very quickly and had a very polite and courteous 'can do' attitude in managing the situation. They take pride in their restored furniture and I will definitely buy from them again. I would recommend buying from this company based on the positive experience I have had,

July 1, 2025
Rated 5 out of 5 stars

Great selection. Worthy cause.

Good website with lots of lovely, tempting things. The number of images for each item is really helpful in assessing its condition. Easy to order, easy to pay. Delivery arranged and goods delivered on due date.

June 30, 2025
Rated 5 out of 5 stars

Great people altogether to deal with

Great people altogether to deal with. We'd go again if we need any furniture for our home. Tim was knowledgeable about the furniture and helped us to look at the furniture they had in stock. He delivered too and kept us up to date on when he'd be with us to drop off. Altogether great if you want to have a change from IKEA.

July 1, 2025
Rated 5 out of 5 stars

Brilliant service

We've bought from Betel before as we feel it is more ethical and environmentally friendly than buying new. You get well made furniture, at a good price whilst supporting a charity. There is always a good selection to choose from, well made, beautifully restored and prices are far cheaper than most stores.

July 1, 2025
Rated 5 out of 5 stars

I bought a beautiful oak sideboard

I bought a beautiful oak sideboard. I’m absolutely thrilled with it. It was delivered by two lovely, helpful young men who were courteous and efficient. I would recommend buying furniture from this company to everyone. What a great way of buying quality refurbished and restored furniture. Better quality than modern, better for the planet. Win win for everyone.

July 1, 2025
Rated 5 out of 5 stars

Excellent customer service

The bureau I ordered had some issues but these were immediately resolved and a collection and full refund was offered. These things happen, but it's how the company reacts that is a true measure of their quality.
As a result I would not hesitate to order again.

July 1, 2025

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