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Rhino Billiards Reviews 447

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TrustScore 4.5 out of 5

4.6

Billiards Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently praising their quality, performance, and feel, often noting they perform as well as more expensive alternatives. Many appreciate the reasonable pricing, which allows them to save money without compromising on quality. The customer service is frequently highlighted as excellent, with many people describing it as responsive, helpful, and professional, and delivery services are often noted for their speed and efficiency. However, some customers experienced issues with product quality, such as tips detaching, shafts breaking, or products not being straight upon arrival. There were also instances of dissatisfaction with customer service, with some people reporting slow responses, conflicting information, or difficulties in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, performance, and value.... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, smooth feel, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and appreciation.... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

I really like my rhino 11.8 mm shaft it's smoothest shaft I have ever used no powder or glove ,effortless stroke ,awesome feel , plenty of action an cue ball control .the ontime delivery was apprecia... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more

Company details

  1. Billiards Supply Store

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

447 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great products and good customer service

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great products so much I got the turquoise luminax with the upgraded updated shaft with a thicker ferrule , I stand by these products ! Go rhino

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

My cue fell over and cracked the end

My cue fell over and cracked the end. Dustin guided me though the process with courtesy and made a bad situation into a plesant experience. I use this shaft everyday and am very pleased.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Found the extension for my Cue

I was looking for the extension for my Retro Carbon Fiber cue and found it easily on Rhino-billiards.com. The shipping was quick and I received notifications along the way until I received my extension. Thanks.

October 28, 2025
Rated 5 out of 5 stars

This is the sixth Rhino pool shaft…

This is the sixth Rhino pool shaft that I have bought. There carbon fiber shaft are the best. I’ve been playing pool for over 40 years the shafts play the best. Their attention to detail and their customer service is top-notch.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great cue for the money! Excellent customer service!

I own several Rhino cues. Komet 2, a shaft for my Lucasi, and my wife's cue. I'm a value oriented person and Rhino cues definitely qualify as excellent value! I'm very impressed with the quality of these cues!

I'm also VERY satisfied with their customer service. A couple weeks after purchasing the Komet 2, I came into our pool room and found the tip had come off and the shaft damaged near the tip. I don't know what caused the damage though I suspect my grandchildren had something to do with it... I contacted Rhino and sent photos. Dustin at Rhino, was very helpful and responsive! They replaced the Cue with no questions asked. Thanks Dustin and thanks Rhino!

September 18, 2025
Unprompted review

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