Rhino Billiards Reviews 448

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently praising their quality, performance, and feel, often noting they perform as well as more expensive alternatives. Many appreciate the reasonable pricing, which allows them to save money without compromising on quality. The customer service is frequently highlighted as excellent, with many people describing it as responsive, helpful, and professional, and delivery services are often noted for their speed and efficiency. However, some customers experienced issues with product quality, such as tips detaching, shafts breaking, or products not being straight upon arrival. There were also instances of dissatisfaction with customer service, with some people reporting slow responses, conflicting information, or difficulties in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, performance, and value.... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, smooth feel, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and appreciation.... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

I really like my rhino 11.8 mm shaft it's smoothest shaft I have ever used no powder or glove ,effortless stroke ,awesome feel , plenty of action an cue ball control .the ontime delivery was apprecia... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more


Company details

  1. Billiards Supply Store

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

448 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Happy Customer

I’m So Happy With My purchase and with the Exceptional Customer Service I Received In Making Sure I was Completely Satisfied My Husband Loves His Cue And Extension Thanks Again.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience!

Great experience with Rhino Billiards! I ordered the Retro cue with wrap and for the money, it would be hard to beat. The butt looks great and the carbon fiber shaft plays very well. I had a few questions about my order and Dustin with customer support answered everything very clearly and quickly! I'm glad I went with Rhino for the purchase of a new cue. Thanks, Rhino and Dustin!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with nebula 2

My first experience of playing with nebula 2 has been brilliant, just the tip on the cue may need replacement as this on is miscuing a lot when I try to deep screw or use the edges of the cue ball, I hope this gets resolved as I use the tip a bit more.
Overall, the cue is playing very well

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

You add tips in the cart that you can’t…

You add tips in the cart that you can’t remove. I wound up buying tips when all I wanted was a shaft. Now you are offering $20 off but where is the code?

August 25, 2025
Rhino Billiards logo

Reply from Rhino Billiards

Hello Terry

Thank you for your thoughtful feedback.

The issue was solved and we hope you will have positive experience when shopping in Rhino.

Should you have any questions, feel free to contact us.

Regards,
Rhino Billiards

Rated 5 out of 5 stars

Nebulla 2 from Ozone Billiards

I ordered the Nebulla 2 from Ozone billiards in America, this cue plays awesome and has a great price for quality of the shaft. Highly recommend this and I also will be buying the Komet break cue as well

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I personally play with the voyager…

I personally play with the voyager cues. Love the American flag design. Love the cues, ive had numerous phenomenal shots since i bought these cues. I dont play near as often as a lot of people I know. But with the break cue ive noticed significantly better breaks. However when I broke normally one night, I miss cued! Never done that with this cue, and I do chalk before every shot, so I looked at the tip. I noticed the feral was broken and the tip was pushed in. I immediately notified Rhino, just to make sure it wasn't a common occurrence. This happened on a Saturday night. Was going to have a friend put a new tip on it for me, and on Sunday I got an email from rhino requesting pictures of it, it was a back and forth conversation that took minutes for me to get a reply. NOT WEEKS in between, just like every other company ive ever dealt with, and they informed me that they would be replacing the whole voyager break cue. I wasn't given an explanation as to why. But my thought is, are they concerned about micro cracks in the shaft? I dont know for sure. But they responded very quickly with every response. I had my new que on my porch just 8 days after the incident. Needless to say I am thoroughly impressed and satisfied with not just their customer service, but their absolute willingness to stand by their products. I 100% recommend and will certainly be buying rhino again. I will be looking forward to buying the voyager jump cue to complete my set! Thank you all for your wonderful product, and outstanding customer service!

September 24, 2025
Rated 5 out of 5 stars

Great experience with rhino billiards

Great experience with rhino billiards, sent couple emails with questions and rhino got back with me promptly.
Ordered 2 carbon fibre shafts and they perform flawlessly. One of best purchases I've made in my quest to be better player. Highly recommend.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Retro Wrapless Bocolo pool cue

Ordered a Retro Wrapless cue with a 11.8mm tip. The packaging is really good and nice. Today I had my first experience trying out the cue and wow, it's just a dream to play. I'll add some more weight to it since it's a bit to light for me to really enjoy it.
So all in all, if you're looking for a proper pool cue, I'm more than happy to recommend this cue.

September 24, 2025
Rated 5 out of 5 stars

Great cue great service after the sale

Great cue great service after the sale. I ordered a shaft the with the wrong connection. They walked me through the process and I was able to return the one I ordered. They examined my connection joint and was able to identify it immediately. They had the correct shaft shipped all is good.

September 24, 2025
Unprompted review

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