Rhino Billiards Reviews 448

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently praising their quality, performance, and feel, often noting they perform as well as more expensive alternatives. Many appreciate the reasonable pricing, which allows them to save money without compromising on quality. The customer service is frequently highlighted as excellent, with many people describing it as responsive, helpful, and professional, and delivery services are often noted for their speed and efficiency. However, some customers experienced issues with product quality, such as tips detaching, shafts breaking, or products not being straight upon arrival. There were also instances of dissatisfaction with customer service, with some people reporting slow responses, conflicting information, or difficulties in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, performance, and value.... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, smooth feel, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and appreciation.... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

I really like my rhino 11.8 mm shaft it's smoothest shaft I have ever used no powder or glove ,effortless stroke ,awesome feel , plenty of action an cue ball control .the ontime delivery was apprecia... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more


Company details

  1. Billiards Supply Store

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

448 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The shipping was super fast. Cue is AMAZING

The shipping was super fast. I wasnt expecting to get this within a week so that was a huge bonus. I absolutely love my new cue. Played league with it for the first time last night. The difference is insane. Controlled and precise.

My only negative was while shopping the website a got a notification to choose my free gift with purchase and one of the options was a glove but they charged me for it anyway.

August 24, 2025
Rated 4 out of 5 stars

I like the price and the cue

I like the price and the cue!

My fault for ordering going into the Labor day weekend. Took a while to recieve shaft due to Labor day. Nice smooth shaft, tip takes a little work to avoid miss-cue. The q-loc joint keeps unscrewing? I have to remember to tighten it often on my Icon Predator butt section. Did not have this problem on my Z2 shaft.

Other than those few problems I love how slick and smooth the carbon fiber shaft is. Plays about the same as my Z2 shaft. Chalk before every shot and pick the tip at least once a week before league play.

August 26, 2025
Rated 5 out of 5 stars

The nebula Galaxy cue

The nebula Galaxy cue, it's a nice cue stick. We really like the color and the feel of the grip and the low deflection of the carbon fiber shaft, it was a great price. And we're really happy with it. The only thing I could say is the connection. it's a little bit tight to screw in. But other than that, it's been a great experience.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

I just bought a nebula 2 cue

I just bought a nebula 2 cue, haven't got to use it yet. I bought it cause 2 guys on my pool team have them and the love them. So I am hoping that I will like it as well. I had to order mine from Amazon cause the rhino website discontinued the one I wanted. I have to commend the rhino website for suggesting I go to Amazon to find it. Also have to say that the website is very good at getting back to promptly on any questions you have.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I bought the Voyager cue set and the 3rd week playing with them my break shaft broke. I contacted Rhino and they immediately started to rectify the situation. With a simple picture of the shaft they sent me a shipping label to return the shaft and as soon as you ship the shaft they started sending the replacement. I thoroughly enjoy my cues and I am very satisfied with the customer service.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

First carbon fiber shaft

Rhino made everything easy- price, ordering, shipping was all A-1. Shaft hits nice. I will use it a little more in the coming weeks and see what happens with the medium tip. Have been shooting with a moori medium. May want to go with a soft.

August 26, 2025
Rated 5 out of 5 stars

The Only Cues I Need

I'm not a professional pool player but I do go out up to 5 times a week to play and I wouldn't trust any other cue like I do my Rhino Cues. In my local league my team loves to use my Komet II break cue in games and I'm always turning heads with my gold Nebula 2. I'm planning on adding more Rhino cues to my collection!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great brand

Great brand! Very affordable and I definitely notice a difference in my game when I switched to this brand! Quality is great!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

I love everything about my rhino shaft

I love everything about my rhino shaft. 12.2 mm tip size gives me me more versatility. Shaft has an excellent feel. Some have said. they don’t like the tip, but I have no problem with the tip that came with the shaft. Very happy I made this purchase and would recommend to anyone looking for a new shaft to consider a rhino shaft. You won’t be sorry!

July 24, 2025
Unprompted review

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