Rhino Billiards Reviews 448

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently praising their quality, performance, and feel, often noting they perform as well as more expensive alternatives. Many appreciate the reasonable pricing, which allows them to save money without compromising on quality. The customer service is frequently highlighted as excellent, with many people describing it as responsive, helpful, and professional, and delivery services are often noted for their speed and efficiency. However, some customers experienced issues with product quality, such as tips detaching, shafts breaking, or products not being straight upon arrival. There were also instances of dissatisfaction with customer service, with some people reporting slow responses, conflicting information, or difficulties in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, performance, and value.... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, smooth feel, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and appreciation.... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

I really like my rhino 11.8 mm shaft it's smoothest shaft I have ever used no powder or glove ,effortless stroke ,awesome feel , plenty of action an cue ball control .the ontime delivery was apprecia... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more


Company details

  1. Billiards Supply Store

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

448 reviews

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1-star

Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pool cues

I’ve ordered several items from rhino and have received then within a few days. There product is amazing. Would recommend to anyone. The nebula 2 is an amazing cue. Love it. Keep up the great work rhino. I will be a customer for life.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Compared to others here

Compared to others here, I'm probably considered a casual player. I play 2 - 3 times a week, but not in a league - just in rec centers for fun. I love the game and am good enough to run the table in 8 ball now and then. When I got my Retro, I immediately switched to a Kamui Soft since most people here say that the Rhino tips are not very good. Honestly, I never gave the tip a chance, so I don't know. It took me a few sessions to get used to the Retro, mostly, I think because I was not used to a pro taper. But now that I've used it a while, I'd never go back. I pick up my old Cuetec now and the shaft feels like a club by comparison. I'm hoping to switch the shaft on the Cuetec to a Rhino shaft. My game has certainly improved since I started playing with my Rhino Retro. I tell the guys I play with that they should consider springing for one since the cue doesn't break the bank and will make a difference in their game.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

For those wondering how Rhino compares…

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than the tip hardness, I've noticed little to no difference aside from saving $300! I would definitely buy another Rhino shaft

July 28, 2025
Rated 4 out of 5 stars

Great Cue Shaft

I personally bought a 12.75 carbon fiber shaft 1 year ago and I'm barley creating this review because it's been enough time for me to review it. The shaft is great, very low deflection, good quality and you get more for the price you pay. Having said this, the only reason why it's nt a 5 starts for me is because the shaft is a little longer than expected for me, I know some might prefer that, but I personally don't. Other than that, the tip is great, but that's personal preference, some might not like it.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Inexpensive

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny.

I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because most are $400+ but this one at $178 I decided to try, best purchase ever, never felt more alive at the table. Shaft almost feels like maple and that's what I like.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Switched to a Carbon Fiber

For years I used a fiberglass stick to break. It was suggested to me to switch to a carbon fiber, so I tried it. I can definitely say I am glad I made the switch. The carbon fiber break stick is much more effective on the break. I make a ball on the break a lot more often. Thank you Komet II.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best I've ever played !

Quality Product - A++
Low Deflection - A+++
Customer Service - A+++
Price - A++

Best Carbon Fiber Cue I've ever played with, bar none, and I've played with them all!!
I've purchased 4 or 5 shafts for various Cues that I own, and recommended Rhino Shafts to dozens of friends and acquaintances. I'm a true believer! When you can equal or beat the big-name brand carbon fiber shafts in low-deflection tests and playability AND pay less than half the price... you'd be a fool to play anything else! Rhino for life!

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal Product/Cust. Service

Phenomenal products and excellent customer service! I love the original Nebula 2. Awesome grip design that has helped me elevate my game. Customer service went above and beyond to help rectify an issue that arguably wasn't even their fault. They are awesome!

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Quality Control and Customer Service is hit or miss

I hate to give a 1 star when Billy was so helpful and understanding, but Dustin on the other was rude and condescending and Quality Control was absolute garbage.

My experience is as follows...

I purchased a shaft in May and it wasnt straight, Billy from RB was happy but needed proof. I shared a video and he verified that my concern was valid and had me send my shaft back and he would send a replacement. 2nd shaft came and I told Billy that it was worse than the 1st shaft. He asked for more verification videos and I sent them, his next suggestion was to have a shaft sent directly from vietnam, though it would take longer. I obliged, it arrived and it was straight until I used it. I sent another video to Billy and he asked if he could send a 3rd replacement. I said ok, it came and it was still not straight, I sent videos. Billy suggested that it was due to the butt and shaft being from different brands and offered to have a custom cue built if I spent a little more money. I agreed and sent the money.

Enter Dustin...

The custom cue arrived 20+ days later and the first thing I tested was straightness. It wasnt straight. I sent a video and a new representative named Dustin replied. He said the cue is in fact straight and where I placed the rollers on the cue is incorrect. I shared the average Joe's youtube review to let them know I wasnt the only one who says the cue isnt straight. Dustin proceeds to try and tell me that its physics and the equilibrium point, and the shift in weight and balance affects the straightness of the cue. I shut that down pretty quickly.

Its been over 3 months, 4 shafts and 1 custom cue later and im down the money, time and effort with nothing but a sub par nonrefundable cue to show for it.

Save your money and go with a reputable company or pray that you get Billy when you reach out to customer service.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I really like my rhino 11.8 mm shaft…

I really like my rhino 11.8 mm shaft it's smoothest shaft I have ever used no powder or glove ,effortless stroke ,awesome feel , plenty of action an cue ball control .the ontime delivery was appreciated ,i,ll be back ordering another one soon thanks HMD!

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

This was a bad experience we waited…

This was a bad experience we waited weeks for this and I’m missing the joint and the butt of the stick.

July 28, 2025
Rhino Billiards logo

Reply from Rhino Billiards

Hello Mike

We are sorry for any incovenience this may cause.

Our CS team contacted you via email, please kindly check it out.

Hope to hear from you soon.

Best regards,
Rhino Billiards

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