Richmond Motor Group - Hyundai Bognor Regis Reviews 

523
TrustScore 5 out of 5

4.8

Hyundai Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Richmond Hyundai Bognor Regis have been absolutely exceptional from the start of my Motability journey to handover and pick up of my new vehicle. Maz Miah is just brilliant, knowledgeable and caring.... See more

Rated 5 out of 5 stars

Very supportive and helpful. Made the whole buying process very easy. From the test drive to the day of collection nothing was to much bother. Would highly recommend Richmond Hyundai. Excellent s... See more

Rated 5 out of 5 stars

Fantastic experience at Hyundai Bognor Regis! I recently bought a car here and dealt with Maz Miah, who was absolutely brilliant and highly attentive. He answered all my questions and made sure the ca... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent service from Maz from the time I walked in the door. Made to feel comfortable as a woman buying a car and very approachable/knowledgeable. Communication was excellent and... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Hyundai Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom

  • 01243 583 185

4.8

Excellent

TrustScore 5 out of 5

523 reviews

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4.8

All reviews

(523)

1,718 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and excellent customer care!!!

I have had the pleasure of meeting Maz at Richmond Hyundai Bognor Regis from start to finish he has been helpful, professional and extremely knowledgeable he put me at ease straight away with his friendly manner and nothing was too much trouble, will definitely recommend to family and friends! Excellent service throughout!!

July 1, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We appreciate your wonderful feedback and 5-star rating! We're so glad to hear that our team member was helpful, professional, and knowledgeable, making your experience a pleasant one. Thank you for your recommendation!

Rated 2 out of 5 stars

Having brought my car in September 2025…

Having brought my car in September 2025 I was informed by the salesman when picking it up that the the spare key had not been sent over with the car from the Southampton dealership. I was assured that this would be chased and I would receive a call to collect it from Bognor Regis dealership when it arrived. Having chased several times and being assured by the salesman he was chasing this also I heard nothing further.

I took my car in for a service on 22 June and raised this issue again. I was assured this would be chased and I would receive an update. A week later I still have had no update but I did receive a voicemail asking me to complete a review in relation to my service!

When buying the car the staff could not be more helpful but post purchase the customer service is very poor. Having dealt previously with a different Hyundai dealership where the customer service was excellent I'm very disappointed as to how poor it is at the Bognor Regis dealership.

When buying my car I recommended them to a work colleague who then bought a car from them. He also was promised a spare key which he has never received either. I won't be recommending them to anyone else.

If anything goes wrong with the key I have I won't be able to drive my car which having spent decent money on a new car is totally unacceptable.

June 29, 2026
Unprompted review
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Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Tracy,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Rated 5 out of 5 stars

New Hyundai

We have just bought a new Hyundai from Richmond and the salesman Maz Maih could not have been more helpful.

June 26, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

What a fantastic experience purchasing…

What a fantastic experience purchasing my new car from Richmonds Bognor Regis, the sales executive Maz Miah made the experience very special he was professional, friendly and nothing was to much trouble from choosing my car to the tailored finance offered was perfect, I would definitely recommend Richmonds, big thank you and thumbs up from me.

June 23, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We are so pleased to hear about your fantastic experience purchasing your new car. It's wonderful that the process was professional and tailored perfectly for you. Thank you for your kind words and high recommendation!

Rated 5 out of 5 stars

Maz Miah was super helpful buying our…

Maz Miah was super helpful buying our new car my brother recommended him to us such a trustworthy guy Thankyou we will be back 😀

June 22, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're so glad to hear your car buying experience was super helpful and trustworthy! We appreciate your kind words and look forward to welcoming you back.

Rated 1 out of 5 stars

Poor service! Won’t be returning!

I was invited into the show room after receiving a loyal customer offer through the post, I booked my appointment online and then after was bombarded with voicemails and phone calls asking me to confirm my appointment, once I did the phone calls from a particular member of staff still continued. I arrived 10 mins before my appointment time and waited over 30 mins to see the advisor. Once I did I wasn’t listened to and felt pushed and pressured into purchasing a brand new car, despite me making it clear this was not an option for me due to finance. The advisor couldn’t even facilitate my interest in looking for a used car! I felt belittled and got the impression that I was wasting my time! Very poor service and due to this I won’t be returning!

June 21, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Kelly,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Rated 5 out of 5 stars

What a team…

We dealt with Maz Miah who pulled out all the stops to assist us with our purchase. We have purchased a car with him previously and he always tries his hardest to resolve any issues or and answer any questions we throw at him.
The staff at Bognor are all very friendly and help out where they can. I wouldn’t hesitate to purchase a car through him again.

June 15, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're so pleased to hear about your positive experience with us again! It's wonderful that our team was able to assist you thoroughly with your purchase and answer all your questions. We truly appreciate your kind words and loyalty.

Rated 5 out of 5 stars

Maz was helpful

Very helpful & knowledgeable. Explai ed everything clearly. Very personable. Maz is a credit to Hyundai.

June 15, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We appreciate your kind words and the five-star rating! We're delighted to hear our team provided such helpful and clear service.

Rated 5 out of 5 stars

Maz Miah - Excellent sales Executive

This is my second car I have purchased from Maz Miah at Richmond motors Bognor Regis.
He is very knowledgeable on his cars and has excellent customer service. Lookingforward to dealing with Maz again and would recommend you see him at Richmond motors Bognor for your next car.

June 4, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Thank you for your wonderful review and five-star rating! We are so pleased to hear about your positive experiences with us. We appreciate your kind words about our team member's knowledge and excellent customer service. We look forward to assisting you again!

Rated 5 out of 5 stars

New Inster

Been with Maz Miah this afternoon purchasing a new Hyundai Inster for my Wife.
Great knowledge and great customer service.

June 4, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We are so glad to hear you had such a positive experience with us. We appreciate your kind words.

Rated 5 out of 5 stars

Maz Miah Review

Maz Miah was very helpful and informative throughout the process of research, test drive, selection, part exchange, purchase a collection. A very good experience all round!

June 4, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're so glad to hear you had such a positive experience with us! We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Great service as always!

Maz Miah at Richmond Hyundai is always great - this is the 2nd Tuscon we have bought through him and he has been brilliant both times!

June 3, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're so glad to hear about your positive experiences with us! We truly appreciate your continued loyalty and kind words.

Rated 5 out of 5 stars

We dealt with Max Miah at Richmond…

We dealt with Max Miah at Richmond Hyundai Bognor Regis and found him extremely helpful and went over and above the level of service we expected. We would highly recommend Max and Richmond Hyundai Bognor Regis.

May 31, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We are so glad to hear about your excellent experience. It's wonderful that our team provided such helpful and exceptional service. We truly appreciate your high recommendation.

Rated 5 out of 5 stars

I found the process of changing my i.20…

I found the process of changing my i.20 to an i.10 smooth and easily done in pleasant surroundings. From start to finish Brooke took me through all the stages with minimum fuss. I am very pleased with her service in particular and Bognor Hyundai in general. I am a returning customer.

May 28, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We are so glad to hear you had a smooth and pleasant experience with us. We truly appreciate your continued loyalty and kind words about our service.

Rated 5 out of 5 stars

Great customer service and care given

Great customer service and care given! Purchased my first but certainly not my last Hyundai. Thanks Maz Miah for all your help.

May 28, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're so glad to hear you had a great experience and received excellent care. We appreciate your kind words!

Rated 5 out of 5 stars

Maz was brilliant from start to finish

Maz was brilliant from start to finish. Very welcoming, great sense of humour which made the experience feel very relaxed. I definitely recommend him and could not fault the garage at all.

May 16, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We appreciate your positive feedback! We're happy to hear our team provided a welcoming and relaxed experience. We're glad you recommend us!

Rated 5 out of 5 stars

Maz Miah was great from start to finish…

Maz Miah was great from start to finish and made the process really easy

May 16, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We appreciate your fantastic review and five-star rating! We are delighted our team made the process easy.

Rated 5 out of 5 stars

Maz Miah was great

Maz Miah was great I brought a car off him highly recommend him to anyone

May 11, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We appreciate your recommendation and are so glad to hear that you had a great experience purchasing a car. Thank you!

Rated 5 out of 5 stars

Welcomed by Maz Miah

Welcomed by Maz Miah, helpful, very knowledgeable, polite and provided a great friendly service. We purchased a car and the whole experience was quick and easy. Walking away very pleased. Thank you

May 4, 2026
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We appreciate your positive feedback! We're happy to hear that our service was helpful, knowledgeable, and friendly. We're glad the experience was quick and easy, and that you are pleased with your car. Thank you!

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