Richmond Motor Group - Suzuki Botley Reviews 

124
TrustScore 5 out of 5

4.8

Suzuki Botley, Broad Oak, Botley, SO30 2EU Southampton, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We wanted to give Sandeep Arora superlative feedback for his masterly salesmanship, friendly informative and perfectly timed intervention between us buying a car for a Skoda dealer in the midlands a... See more

Company replied

Rated 5 out of 5 stars

Joe and his colleagues very pleasant, polite and , helpful throughout, no pressure to buy. Able to inspect, test drive and consider in own good time. Made sure car had been checked over before collect... See more

Company replied

Rated 5 out of 5 stars

Bought a Great Black Corsa from Richmond Suzuki in Botley, nothing was too much trouble, very organised and smooth transaction, the wife really loves the car. Many thanks to Barry, Geoff and Joe, all... See more

Company replied

Rated 5 out of 5 stars

We called into Richmond at Botley on our way home on 27 October as the module had disconnected for the radio. The car was taken to the workshop where the module was reset. Hopefully it won't happen ag... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Botley, Broad Oak, Botley, SO30 2EU, Southampton, Hampshire, United Kingdom

  • 01489 775 000

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

1,689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service, thank you.

Great team from start to finished and I’m loving my new car.

February 13, 2022
Richmond Motor Group - Suzuki Botley logo

Reply from Richmond Motor Group - Suzuki Botley

Hi Bradley, we are glad to hear you received great customer service. We couldn't be happier that you love your new car! We wish you many happy miles.

Rated 5 out of 5 stars

Nice to talk to a sales person who…

Nice to talk to a sales person who could answer my questions in layman terms, was polite and friendly. Felt as if nothing was too much trouble. Kept to the promised time and dates.

February 10, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Peter, we are glad you were provided with great customer service. We hope you love your new car!

Rated 5 out of 5 stars

From first walking in to collect my car…

From first walking in to collect my car from service/mot to driving off the forecourt in my new ,used , car, I was dealt by all members of staff with civility and professionalism .

February 3, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Peter, we are pleased to hear that you received a great service from us. We hope you love your new car!

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. Everything was very thorough and helpful and would recommend them to my best friend. Thanks

January 31, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Mary, we are so glad that our team at Botley were helpful and provided you with a great car buying experience. We hope you love your new car!

Rated 5 out of 5 stars

I bought car from Richmond motor group …

I bought car from Richmond motor group suzuki botley , i had good excellent experience . And very thankful for Sam who arranged everything , make its easy to buy car for us

January 30, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Girjesh, we couldn't be happier that Sam & the team at Richmond Suzuki Botley provided you with such a great car buying experience. We hope you love your new car!

Rated 4 out of 5 stars

Staff friendly

Staff friendly. Only driven car twice so far as unwell. However, rather disappointed it had not been valeted upon collection.

January 29, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Mandy, thank you for taking the time to leave us a review. We are glad the staff was helpful to you while buying your car. We hope you love your car & hope you get better soon!

Rated 5 out of 5 stars

Simply outstanding

Could not believe how brilliant Sadie and Jeff were at sorting out my new car. Once I made the inquiry online the next day I received a call, then in a matter of days the whole deal was put in place, delivery to Lincolnshire from Southampton organised, loads of extras from paint protection to warranty - every thing sorted and a great video tour of the car emailed to me by Sadie then car delivered on 28th December BEFORE new year so I could start the new year in my new car. Just outstanding I can not recommend Suzuki Botley enough.

January 18, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Rachel, we couldn't be happier that you were provided with such a great car buying experience. We are so glad you got to start the new year off in your new car!

Rated 5 out of 5 stars

Great service from the whole team at…

Great service from the whole team at Richmond Suzuki Botley
No pressure sales very well organised nothing is to much trouble relaxed atmosphere great afters ales I would recommend a visit

January 18, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Peter, on behalf of the team at Suzuki Botley, I would like to thank you for your kind words about our dealership. We hope you love your new car!

Rated 5 out of 5 stars

Right from my first phone call…

Right from my first phone call requesting info about about a vehicle I felt the highest level of customer service.
Friendly and helpful, Sadie made sure I got the car I wanted.
The whole team worked hard to make this experience a very happy one.
Thank you x

January 18, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Lynsey, we couldn't be happier that Sadie provided you with such a great car buying experience. We hope you love your car!

Rated 5 out of 5 stars

Very helpful people who supported me…Sam, Jeff

Very helpful people who supported me through the whole purchase process. First time I’ve bought a car without seeing it for real beforehand and everything was as described. Delivery was efficient as well

January 17, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Perry, thank you for leaving this great 5-star review! We are so glad that you're happy with the service you received. We hope you love your new car!

Rated 5 out of 5 stars

Changing cars made easy.

Very good experience when changing my car. Both Jeff and Sadie were very professional and unlike other car dealers were not "pushy" making the whole process of changing cars very smooth. Will definitely go back to them when I next change my car.

January 10, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Good morning, it's great to know Jeff, Sadie and the rest of the team at Richmond Suzuki Botley provided you with a great customer service! Thank you for choosing us and we hope to see you again!

Rated 5 out of 5 stars

Great service so far.

January 5, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi David, we are so pleased you are happy with the service you received. We hope you love your new car!

Rated 4 out of 5 stars

all good

all good...........

December 28, 2021
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Reply from Richmond Motor Group - Suzuki Botley

Good morning Mark, thank you for taking the time to rate and review your experience.

Rated 5 out of 5 stars

Professional and great service

Bought my Suzuki swift here. Sadie is very helpful and answered my enquiries clearly.

December 24, 2021
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Good morning Wong, thank you for the positive rating and review. We couldn’t be happier to hear that Sadie was very helpful and we’ll pass along the kind words. We hope you enjoy your new Suzuki Swift. Thank you and we look forward to seeing you again.

Rated 5 out of 5 stars

Sadie and Kevin were both very…

Sadie and Kevin were both very professional, the warm welcome we had on arrival was so wonderful, everything was explained beautifully would highly recommend them , the support throughout was painless, and hassle free.
100 % genuine. Thank you to you all .

December 23, 2021
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Reply from Richmond Motor Group - Suzuki Botley

Hi Charmaine, we are so pleased that you were happy with the service you received. We will pass along your kind words to Sadie and Kevin! We hope you enjoy your new car.

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful, Sadie in particular went out of her way to guide us in a very knowledgeable and friendly manner.

December 22, 2021
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Reply from Richmond Motor Group - Suzuki Botley

Hi Guy, thank you very much for the 5-star review! We will pass along your kind words to Sadie. We hope you love your new car!

Rated 5 out of 5 stars

Amazing Service all round

As soon as I walked into the show room, I was made to feel welcome. Staff were super friendly and helpful both for my service and buying a new car. Very accommodating and the aftersales was great.

December 20, 2021
Richmond Motor Group - Suzuki Botley logo

Reply from Richmond Motor Group - Suzuki Botley

Hi Miss Besely, thank you for taking the time to leave us such great feedback. We are so glad you are happy with the service you received!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, Sadie kept in contact throughout and nothing was to much to ask. Would absolutely recommend to anyone looking for a new car

December 20, 2021
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Reply from Richmond Motor Group - Suzuki Botley

Hi James, we are pleased to hear Sadie provided you with a great car buying experience. We hope you love your new car!

Rated 5 out of 5 stars

I was very satisfied with the whole…

I was very satisfied with the whole experience, from my initial visit through to the test drives and final purchase. The sales executive, Sam , was friendly and most helpful with my questions. I would have no concern with recommending Richmond Suzuki Botley

December 18, 2021
Richmond Motor Group - Suzuki Botley logo

Reply from Richmond Motor Group - Suzuki Botley

Hi David, on behalf of our team at Richmond Suzuki Botley, I would like to thank you for the kind words about our dealership. We hope you love your new car.

Rated 4 out of 5 stars

suzuki vitara

Sadie was knowledgeable and helpful throughout the sales process. The car works perfectly and looks good although it’s only been three days. The only drawback was trying to sell me an extended warranty and paint protection. This involved an unnecessary second meeting with another member of the sales team which was a shame. However good service and a company I would use again. This was the third car we’ve bought from this site and they’ve proven good value for money.

December 12, 2021
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Reply from Richmond Motor Group - Suzuki Botley

Hi Andrew, thank you very much for taking the time to leave us a review. We are pleased you love your car and will take all of your feedback on board!

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