The experience was so easy and laid back, fantastic customer service and incredibly friendly staff. Everything clearly explained and left feeling I'd got a great deal and had been well treated throug... See more
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The customer service was exceptional. Jag Singh listened to my needs and was patient and helpful, his customer service was second to none.
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
Company replied
Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget! He was friendly & most importantly not pushy at all (as I’d imagined car salesman m... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
298 reviews
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Peter Fowler,Very happy and explained…
Peter Fowler,Very happy and explained thoroughly.
Informative
Made it very easy to understand.
Very friendly all the staff made it a very nice experience
June 17, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Helen Fisher. Thank you for your kind words and comments regarding your recent car purchase at Richmond Suzuki Fareham. Peter will be thrilled with your 5-star feedback. We wish you all the best with your new car!
Brilliant Sales Team…
today we picked up our lovely new vitara from suzuki fareham the sales team have been amazing especially the the lovely salesman jaq who could not have been more helpful and friendly
i must also mention will the sales manager for his generousity and
patience This is the forth new car we have bought from suzuki and have never been dissappointed
Thanks again Jag and Will we will be back
June 16, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Sandra. Thank you for your kind words and comments regarding your recent car purchase from Richmond Suzuki. Jag and the team will be over the moon with your 5-star feedback. We're very pleased you enjoyed your experience and look forward to welcoming you back in the future.
Well presented staff friendly…
Well presented staff friendly environment and service. Jag Sigh was our sales person with a very friendly attitude. Thank you for sorting the problem so quickly with one of the alloy wheels amazing response. Well done you for customer service. I will recommend you to other people I may come for an upgrade myself as this was my response for my elderly father and you were so good with him thank you.
June 16, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Kerri. Thank you for your 5-star review regarding your recent car purchase. We're very happy to hear you had a pleasant experience and were happy with the level of service you received. We wish you many happy miles in your new car.
Jag Singh has very good customer…
Jag Singh has very good customer service and knows the products very well. All went well in collection of my new car. I'm very happy.
June 16, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Darren. Thank you for your 5-star review. Jag will be over the moon with your kind words and comments. We're glad you were impressed with the level of service you received.
Jag is very helpful I recommend him to…
Jag is very helpful I recommend him to everyone
June 13, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi David, we're pleased to know you would recommend Jag and the team at Richmond Suzuki in Fareham! Thank you so much for rating and reviewing us!
Great communication and very friendly
Great communication and very helpful. pete was really friendly and explained everything that I needed to know about my new car. Really great service and atmosphere.
June 12, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Michelle. Thank you for your 5-star review. We're very happy to hear that Pete provided you with a great car-buying experience and wish you all the best with your new car.
Came all the way down from Scotland and…
Came all the way down from Scotland and Pete was very helpful for a smooth a speedy sale
June 10, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Callum. Thank you for taking the time to share your feedback regarding your recent car-buying experience at Suzuki Fareham. We're very pleased to hear that Pete provided you with first-class service and that all your requirements were met.
Excellent
Excellent. I have dealt with Richmond on three occasions now and have always found them to offer an exemplary level of service and care.
This time, I met Peter Fowler who extended a warm welcome and made the process of trading cars easy, relaxed and enjoyable.
I believe there can be no better recommendation than a returning customer, such as I.
Thank you to Peter and also to Katy who greets we customers with warmth and a smile. Perfect.
June 9, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Peter. Thank you for taking the time to leave a 5-star review and recommendation. We're very happy to hear that you're pleased with your car purchase from Peter at Richmond Suzuki Fareham and that he provided you with excellent service.
Great service from a great team
Great service from a great team. Very busy sales team but all still smiling and professional to the end. Thank you.
June 1, 2023
Reply from Richmond Motor Group - Suzuki Fareham
Hi Paul. Thank you for your kind and honest feedback. We're so pleased to hear that the team at Richmond Suzuki Fareham provided you with great service. Have a lovely day!
Had a great experience
Had a great experience. I'm spending a lot of money and it was nice to meet a 'good guy' that highlighted each step along the way and made me feel at ease- Thank you Jag!
June 2, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Richard. Thank you for your 5-star review. We're so pleased to hear that Jag was attentive and put you at ease during your car-buying experience. Have a lovely day!
Peter Fowler of Suzuki was very…
Peter Fowler of Suzuki was very professional and helpful
May 31, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, David. Thank you for your 5-star review. I will be sure to pass your feedback on to the management team to make sure Peter gets the recognition he deserves.
Friendly
Friendly, polite, and very helpful. Our garage of choice! We got what we needed at a great price, so very pleased.
May 28, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Dear Customer. Thank you for your wonderful 5-star review and comments. We're so pleased to have been of service and your garage of choice! Have a lovely day!
I was happy with the level of service I…
I was happy with the level of service I received from jag,he wasn't pushy at all and mad the process comfortable,I would definitely recommend friends and family
May 26, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Stephen. Thank you for your 5-star review and recommendation. We're so happy to hear that Jag provided you with great customer service and made the whole process comfortable for you.
We have just bought a car
We have just bought a car , and had brilliant service from Richmond but especially Jag, he couldn’t do enough for us.
He made sure we understood everything and was getting exactly what we wanted.
I would very happily go back to jag in the future .
May 25, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Mrs Whitehead. Thank you for your kind and positive feedback regarding your recent car-buying experience with Jag at Richmond Suzuki Fareham. We're very happy to hear that he provided you with a great service and will be sure to pass on your praises! On behalf of Jag and the team, we wish you all the best with your new car and look forward to welcoming you back in the future.
Was looking for a car for our daughter
Was looking for a car for our daughter, Jag was our salesperson. What a brilliant service we received, nothing to much trouble and everything explained. He even decorated the car with a big bow and a little note when we brought our daughter in to collect the car.
May 23, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Nikki. Thank you for taking the time to leave a 5-star review, it's always appreciated! We're so pleased to hear that you received first-class service throughout your car-buying experience. We wish your daughter all the best with her new car and hope to see you again in the future!
A very good experience
I dealt with 2 representatives from Suzuki Fareham, 'Sam' & 'Will'.
I first spoke with Sam who took me through the initial process of looking for, and then finding, a suitable car.
He thoroughly explained the process, ways I could pay and what would happen, in a clear easy to understand way.
Will took me through the collection of my car, sorting out the road tax through PIP, and made sure I was happy with everything.
Both were helpful, respectful and knowledgeable. The dealership was clean and welcoming and other colleague's were also helpful.
A good experience and I would recommend Suzuki Fareham.
May 20, 2023
Reply from Richmond Motor Group - Suzuki Fareham
Hi Ian. Thank you for taking the time to leave a 5-star review regarding your recent visit to Richmond Suzuki Fareham, it's always appreciated! We're so happy to hear that Sam, Will and the team gave you a good car-buying experience. We will be sure to pass on your positive feedback and recommendation. Have a lovey day!
Great customer service!
All of the sales team in Richmond Suzuki in fareham are always so lovely and accommodating to all of my needs. Mo helped me find a great deal for a new Suzuki swift. He was great to talk to and listened to all my requirements and made the whole process quick, easy and enjoyable.
May 20, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Lydia. Thank you for taking the time to leave a review, it's always appreciated! We're so glad that Mo and the team at Richmond Suzuki Fareham were helpful and accommodating throughout your car-buying experience. They will be over the moon with your 5-star feedback. Have a lovely day!
A great experience
I want to thank Suzuki and in particular Pete for all his amazing care when I bought my car. He answered my relentless questions, was really professional and down to earth. As a single woman buying her first car I felt reassured all the time.
May 19, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Claire. Thank you for your 5-star rating and feedback. We're so pleased to learn that you had an amazing car-buying experience with Pete and the team at Suzuki Fareham. Pete will be over the moon with your kind words and comments. We hope you love your new car and hope to see you again in the future!
Lovely experience!
This was my first time buying a car and I can say I had a fabulous experience. The staff were very polite and personal and made sure that everything was fixed on the car. There were a few delays - which they were not at fault for - but nevertheless they kept me informed of the situation and what was going on.
Joe was the individual who helped me with my purchase, he was great from start to finish! Really enjoyed my experience and will be recommending to friends and family.
May 13, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Lily. Thank you for your 5-star review and recommendation. We're so glad to hear that Joe and the team at Richmond Suzuki Fareham gave you a fabulous car-buying experience and will be sure to pass on your praises. We hope you love your new car and look forward to seeing you again in the future. Have a lovely day!
Friendly and approachable! All you want from a sales team!
Jag was very friendly and approachable. Everything went very smoothly and there was no hard selling. A very enjoyable shopping experience!
There was a small delay but this was out of their control.
A very nice Vauxhall Crossland X.
May 18, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Mr Johns. Thank you for leaving us a 5-star review. We're so glad to hear that Jag gave you an enjoyable car-buying experience and will be sure to pass on your kind words and comments. We hope you love your new car and have a good day!
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