The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed... See more
Company replied
Location
Switch locationSuzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own... See more
Company replied
Me and my fiancé came to look at getting a new car, we both wasn’t sure what we was looking for and was worried about being pressured and being taken advantage off, we spoke too Jag and he couldn’t ha... See more
Company replied
From the moment Jag recieved my call, he did everything possible. When it came to light that transport was currently difficult a lift to the dealership was offered. Jag was prompt and courteous and ve... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom
- 02392 455 455
4.8
Excellent
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help finding the right car
Great help finding the right car. Friendly service, no pressure buy. Good deal. Ask for Jag Singh.
March 28, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're glad you found the perfect car with our assistance! We appreciate your kind words regarding Jag's service and your great deal.
What a lovely experience to have Mr jag…
What a lovely experience to have Mr jag singh take us through the step by step process in purchasing our preferred car Suzuki Vitara. He was very patient, attentive and went extra mile to solve our problems/ concerns.Thank you so much.
March 17, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We appreciate your wonderful feedback! We're so happy to hear that you had a lovely experience and that Jag Singh was patient and attentive while helping you purchase your preferred car.
Really friendly and helpful dealership
Really friendly and helpful dealership. Jag Singh was absolutely fantastic, really polite, patient, friendly, and nothing was of bother. He asked what we were after and then discussed different options with the cars they had and the budget we had. As we (my partner and I) are newly expecting parents, Jag helped confirm what we need in a car and helped ease our concerns about safety and reliability. At no point did I feel pressured to buy a car or any extras and everything was explained to me in detail to ensure I was aware of what was being offered. There was an issue with the card machine but when everything was checked I got a call to confirm the money was paid and all sorted with the invoice corrected. Can't fault this garage at all. Highly recommend.
March 12, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Alex, thank you for your wonderful review and five-star rating! We are delighted to hear that you had such a positive experience at Richmond Suzuki Portsmouth. Jag Singh will be thrilled to know his efforts were appreciated, especially in helping you and your partner find the perfect car to suit your needs as newly expecting parents. It's great to know that you felt comfortable and well-informed throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Richmond Suzuki Portsmouth.
Buying a new car
Me and my fiancé came to look at getting a new car, we both wasn’t sure what we was looking for and was worried about being pressured and being taken advantage off, we spoke too Jag and he couldn’t have been more brilliant. He asked us what exactly we was looking for and our budget and he really helped us find the right car for us within our budget. He was very easy to talk too and at no point did we ever feel pressured into buying anything, we felt like we was getting looked after and listened too. The manager was also very helpful and polite, we would definitely recommend the garage and Jag
March 13, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that you had such a positive experience! It's great to know that you felt supported and listened to during the car-buying process. We appreciate your recommendation and are glad we could assist you in finding the right car within your budget without any pressure.
Fantastic service and great customer experience
Service was brilliant and extremely customer facing. Jag was extremely helpful and helped massively with the process. He was fantastic on talking me through everything, explaining positives & negatives and answering any questions I had.
10/10 would recommend to anyone
March 9, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We appreciate your fantastic review! We are so glad to hear that the service you received was brilliant and customer-focused. It's great to know that Jag was helpful and thorough.
Great service from start to finish!
Great service from start to finish. Bradley was very friendly, professional and knowledgeable, answering all of our questions. Nothing was too much trouble and we are excited for our new car journey. Thank you!
March 5, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We appreciate your fantastic review and five-star rating! We are so glad that you received great service and that all your questions were answered. We wish you all the best on your new car journey.
Well it started badly why because i was…
Well it started badly why because i was annoyed with my local Suzuki dealer ( Findon ) but both me and my wife were soon put at easy and with good honest communication and found are selves buying a new car from Richmond in full knowledge we had got the very best deal around the help and understanding of our needs was in self outstanding great to do business with this team from receptionist on phone to the sales team good honest explain fair practices nothing hidden from this team they went out of there way to help us get the best deal for us SO my wife and i would like to say a very big thank you to all those at RICHMOND MOTORS PORTSMOUTH FOR ALL THEY DONE PUTTING TOGETHER FOR US A VERY PERSONAL TOUCH BY THEM THANKS
March 5, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that our team was able to provide you and your wife with an outstanding experience. We appreciate you acknowledging our team's honest communication and personalized touch in helping you find the perfect car. Thank you for your kind words!
Bradly was very patient with the…
Bradly was very patient with the millions of questions I had and continue to have because it’s my first electric car
February 12, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your wonderful review and five-star rating, Colleen. We’re thrilled to hear that Bradly was able to assist you patiently and answer your questions about your first electric car. We hope you’re enjoying your new vehicle and look forward to assisting you again in the future. Best regards, Richmond Suzuki Portsmouth.
On a murky rainy day I wasn’t seriously…
On a murky rainy day I wasn’t seriously looking for a new car, just a run around to replace my old but tired faithful Swift.
I saw two I liked. But wanted to test drive a New Suzuki Swift as well.
There it began, my journey; Why buy a used car when 0% finance works in your favour and you’d pay the same for a sparkly New Swift. Bill Ryan took me through finances and Bradley saw me through the takeover of the new member to our car family. Super happy with my purchase and our future together.
February 13, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Sew’n’sew, thank you for your wonderful review and five-star rating! We are delighted to hear about your positive experience at Richmond Suzuki Portsmouth. It’s great to know that Bill and Bradley were able to guide you through the process and help you find the perfect new Suzuki Swift. We wish you many happy miles with your new car and look forward to seeing you again in the future! Best regards, Richmond Suzuki Portsmouth.
Richmond Suzuki offered great service
Richmond Suzuki offered great service, great prices and made getting my new car a real treat
February 7, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that you received great service and prices, and that getting your new car was a real treat. Thanks for your positive feedback!
My new car
Great buying experience
Time to think about all the information
Help setting the car up on collection day
All round great experience
January 31, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that your buying experience was great, and we could assist you with setting up the car. Thank you for your positive feedback!
Reply from Richmond Motor Group - Suzuki Portsmouth
We're so glad we could assist you effectively; we appreciate your top marks and helpful feedback.
Bradley was really helpful
Bradley was really helpful. Everything was smooth. Highly recommend Richmond suzuki x
January 24, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Liz, thank you for the fantastic five-star review! We're thrilled to hear that Bradley was so helpful and that everything went smoothly for you. Your recommendation means a lot to us. Best regards, Richmond Suzuki Portsmouth.
10/10 would recommend
The team at Richmond were amazing, especially with Jag. Jag made the whole process stress-free and exciting and his communication was on top form. He kept me informed throughout the whole process and explained everything in detail so I never had to chase anything up. I always have a 10/10 experience with Richmond and would always recommend them.
January 6, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that your experience was amazing! We appreciate your kind words regarding the stress-free process and communication. It's great to know we exceeded your expectations. Thank you for your recommendation!
After a small mix up Brad went all out…
After a small mix up Brad went all out to get the Car I wanted for my daughter Emma, the service offered by Brad and Bill was very good, I certainly would not hesitate in recommending this Richmond car sales.
January 8, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your kind review, Martin. We're delighted to hear that Brad and Bill provided excellent service and were able to assist in getting the car you wanted for your daughter, Emma. Your recommendation means a lot to us, and we look forward to welcoming you back to Richmond Suzuki Portsmouth in the future. Best regards, Richmond Suzuki Portsmouth.
Jag was extremely helpful and made me…
Jag was extremely helpful and made me feel welcome straight away. He made me feel comfortable and confident in buying my first car.
January 6, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your wonderful review and five-star rating. We are thrilled to hear that Jag provided such a welcoming and helpful experience, especially for such an important milestone as purchasing your first car. We will be sure to pass along your kind words to him. Best regards, Richmond Suzuki Portsmouth.
Great service, highly recommend
Great experience again with Jag - got us a great deal on a new Swift and looking forward to driving it soon! Thanks again :D
January 10, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Kat, thank you for your glowing review and five-star rating! We’re thrilled to hear you had another great experience with us at Richmond Suzuki Portsmouth. We’ll be sure to pass your kind words on to Jag, and we hope you enjoy driving your new Swift. Best regards, Richmond Suzuki Portsmouth.
Lovely guy
Lovely guy, goes above and beyond for his customers. Highly recommend
January 3, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your wonderful review, Kimmii! We are thrilled to hear about your positive experience at Richmond Suzuki Portsmouth. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back in the future. Best regards, Richmond Suzuki Portsmouth.
A easy and trouble free experience…
A easy and trouble free experience purchasing another Suzuki car from Richmond Motor Group in Portsmouth. The sales team were very helpful and made the trade in process straightforward and attractive. Another great Suzuki experience.
December 16, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Simon, thank you for your fantastic review and five-star rating! We are thrilled to hear that your experience purchasing another Suzuki from Richmond Suzuki Portsmouth was easy and trouble-free. It's great to know our sales team was helpful and made the trade-in process straightforward for you. We look forward to assisting you again in the future. Best regards, Richmond Suzuki Portsmouth.
Bradley and Bill were very helpful and…
Bradley and Bill were very helpful and professional not pushy. Pleased with product
December 23, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that you found our team helpful and appreciated the product. Thank you for your positive feedback and your time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.