Richmond Motor Group - Suzuki Portsmouth Reviews 

356
TrustScore 5 out of 5

4.8

Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB


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Rated 5 out of 5 stars

The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed... See more

Company replied

Rated 5 out of 5 stars

Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own... See more

Company replied

Rated 5 out of 5 stars

Me and my fiancé came to look at getting a new car, we both wasn’t sure what we was looking for and was worried about being pressured and being taken advantage off, we spoke too Jag and he couldn’t ha... See more

Company replied

Rated 5 out of 5 stars

From the moment Jag recieved my call, he did everything possible. When it came to light that transport was currently difficult a lift to the dealership was offered. Jag was prompt and courteous and ve... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom

  • 02392 455 455

4.8

Excellent

TrustScore 5 out of 5

356 reviews

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4.8

All reviews

(356)

1,696 reviews in the last 12 months

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Rated 5 out of 5 stars

Bradley is brilliant 5*service and everyone at Suzuki

Bradley assisted me all the way through the paper works in getting my new car . Thank you for the e very smooth hand over.

October 1, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had a smooth experience getting your new car and that the paperwork process was easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Bradley was expectional.

Bradley was expectional.
Had a difficultly with purchasing a different car but then he swooped in and gave me the best help finding a car for me that was suitable and affordable couldn’t be happier

September 29, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had a positive experience! We appreciate your feedback and are so glad we could help you find a suitable and affordable car. Thank you!

Rated 5 out of 5 stars

New Suzuki Swift

Great experience collecting my new Suzuki Swift. Bradley was very friendly and informative and kept the process really straightforward.

September 28, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had a great experience collecting your new Suzuki Swift. We appreciate your positive feedback regarding the straightforward process and the friendly, informative service.

Rated 5 out of 5 stars

Purchasing Suzuki in Portsmouth

Bradley in Portsmouth was very knowledgeable and attentive. Helped with all the questions I had. Highly recommend.

September 17, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that Bradley in Portsmouth was helpful and knowledgeable! We appreciate you recommending our services and thank you for the positive feedback.

Rated 5 out of 5 stars

Richmond Suzuki Portsmouth

Just bought a car from Richmond Suzuki. From looking for a car to actually purchasing a car Jag Singh has looked after us brilliantly. He has been particularly patient with My Mother who the car was for and couldn’t always hear everything. All in all a first class service.

September 12, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're glad you had a first-class experience! It's great to hear that Jag's provided excellent support during your car purchase, especially with the patience shown. Thank you for your positive feedback.

Rated 5 out of 5 stars

Very good car buying experience

Very good car buying experience. Jag really listened to what we wanted in a car and understood our budget. And he focussed on our requirements all the way through the process and didn’t try and sell us something unsuitable. He explained things clearly, both about the car and the costs. He really knows his stuff. We were very impressed by this knowledge, his manner and the fact that he totally gets the concept of guiding rather than pushing. We will be coming back to him when we want to upgrade our Ignis next year.

September 25, 2025
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had a very good car buying experience. It's great to know that Jag listened to your needs and budget, focusing on your requirements throughout the process. We appreciate your positive feedback regarding the clear explanations and the guiding approach. We look forward to assisting you again next year!

Rated 5 out of 5 stars

Jag at Richmond Suzuki is fantastic

Jag at Richmond Suzuki, the guy who sold us our new car, was brilliant. He really listened to what we wanted from a car and to how far our budget would stretch. He focussed on what we told him and we are delighted with the result. At no time did we feel pressured into accepting things that weren’t right and Jag clearly understands the concept of customer centred care. He’s a top bloke and we will be heading in his direction when it’s time to change our second car next year. Oh, and the coffee is great too.

September 22, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had such a positive experience! It's great to know that Jag's listened to your needs and helped you find the perfect car within your budget. We appreciate your kind words and look forward to seeing you again next year!

Rated 5 out of 5 stars

Excellent service from Jag

Excellent service from Jag, very professional & friendly. Expert knowledge.

September 23, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We appreciate you taking the time to leave us a review! We are happy to hear that you received excellent, professional, and friendly service.

Rated 5 out of 5 stars

Thank you Suzuki Jag Singh

Jag Singh is a credit to Suzuki Richmond. He’s a genuine and decent person who gave us a lot of time. We weee not rushed or pressurised into anything. We’ve bought a vehicle today and are very pleased with Jags assistance in this, thank you.

September 21, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had such a positive experience. It's great to know that you felt supported and valued during your purchase. Thank you for sharing your kind words; we appreciate your business!

Rated 5 out of 5 stars

Richmond Portsmouth - a service that goes above and beyond

Richmond Portsmouth gave me a service that I can only describe as above and beyond the call of duty on Saturday 13th September 2025.

I was severely delayed for my appointment due to travel cancellations and delays from London and that meant the office would be closed by the time I would have arrived in Portsmouth. However, Jag was so understanding and patient, he convinced his boss to wait for me. He kept in touch with me until I got to their office. I arrived way past their closing time.
Once, I got there, I met the nicest people you could come in contact with. I was nervous and unsettled due to the delay but they were calm and just made me feel not so guilty as I was and gave me a warm welcome and hospitality of a nice warm latte.

The paper work was done very quickly and with great support. I believe we concluded around 8pm or just before 8pm and I returned home with my car.

Jag is a gem. Along with his boss. They took customer service up another notch higher and were so professional along the entire process.

I am so, so very grateful for your support and your excellent service rendered me on Saturday. I love my car and very pleased with my purchase.

I wish you all the very best.

Estelle

September 13, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're so happy to hear about your exceptional experience. It's wonderful to know that our team went above and beyond to accommodate your travel delays and ensure you felt comfortable and supported throughout the car-buying process. We appreciate your kind words and are delighted you love your new car. We will pass on your kind words to Jags.

Rated 5 out of 5 stars

We had an excellent experience and…

We had an excellent experience and couldn’t have been happier with the service and outcome. Bradley couldn’t have been more helpful

September 14, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had such a wonderful experience. We truly appreciate your positive feedback regarding our service and the outcome. Thank you!

Rated 5 out of 5 stars

Very easy to buy as a first time buyer…

Very easy to buy as a first time buyer with Jag (handler) talking me through everything

September 13, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that your first-time buying experience was easy, and that Jag was helpful guiding you through the process. Thanks for your feedback.

Rated 5 out of 5 stars

Jag Singh dealt with our new car…

Jag Singh dealt with our new car purchase. Honest and above board informative no problems and all running smoothly. Answered all of our queries well. Pleased with the car he recommended. Can't wait to pick it up !

September 12, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We're happy to hear about your positive car-buying experience! It's great to know that you found the guidance helpful!

Rated 5 out of 5 stars

Fantastic experience

Bradley was so helpful during our car buying experience. He’s very knowledgeable and is eager to help you make the right decision. Would highly recommend him and the richmond suzuki sight in portsmouth.

August 25, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We appreciate your kind words regarding the assistance you received. Thank you for your wonderful 5 star review!

Rated 5 out of 5 stars

Excellent service from Bradley

Excellent service from Bradley. His attitude and professionalism allowed us to make an easy decision to travel over 2hrs to purchase a new vehicle from this company. Car is perfect and we are very happy with our purchase. Thank you

September 6, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

We appreciate you taking the time to leave us this fantastic review! We are so glad to hear that you had a positive experience and that you are pleased with your new car. We are delighted that his professionalism made your decision easy.

Rated 5 out of 5 stars

Brad did a great job

Brad did a great job, he didn’t make us feel pressured or rushed. Top service & a lovely new car!

September 2, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Good morning, we appreciate your kind words and the 5-star rating!

Rated 5 out of 5 stars

Wonderful car buying experience!

Great experience all round; Bradley was amazingly supportive and helpful, going above and beyond to try and ensure all our questions and requests were met.

We had an interest in a particular second hand car, which, thanks to Bradley and the team at Richmond Suzuki Portsmouth we got at very good price (they even managed to take our old car off our hands for a reasonable price!).

Throughout or two visits, they kept us constantly in the loop and comfortable, with full access to their customer facilities on site.

We have been driving around the car we purchased from them for over a week now and very happy with it!

Thank you loads,
Toby, Emma and Family.

August 20, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Toby, we're happy to hear that you had a great experience. Thank you for your positive feedback! We look forward to seeing you again!

Rated 5 out of 5 stars

Excellent …

I have had a good experience with everyone been very helpful and professional

August 30, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Jenny, thank you for your wonderful 5-star review!

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional. Thank you Jag.

August 29, 2025
Unprompted review
Richmond Motor Group - Suzuki Portsmouth logo

Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Robyn, thank you for your kind review! We're pleased to know you enjoyed your visit to the showroom!

Rated 5 out of 5 stars

Really helpful and knowledgeable staff

Really helpful and knowledgeable staff, both Jag and Bradley supported my decision, giving honest and helpful advice and made the process of getting a new car easy and stressless

August 28, 2025
Unprompted review
Richmond Motor Group - Suzuki Portsmouth logo

Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Maria, we're delighted to hear that our staff's knowledge and support made getting your new car so easy and stress-free. We appreciate your positive feedback and are glad we could help!

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