Richmond Motor Group - Suzuki Portsmouth Reviews 

356
TrustScore 5 out of 5

4.8

Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB


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Rated 5 out of 5 stars

The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed... See more

Company replied

Rated 5 out of 5 stars

Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own... See more

Company replied

Rated 5 out of 5 stars

Me and my fiancé came to look at getting a new car, we both wasn’t sure what we was looking for and was worried about being pressured and being taken advantage off, we spoke too Jag and he couldn’t ha... See more

Company replied

Rated 5 out of 5 stars

From the moment Jag recieved my call, he did everything possible. When it came to light that transport was currently difficult a lift to the dealership was offered. Jag was prompt and courteous and ve... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom

  • 02392 455 455

4.8

Excellent

TrustScore 5 out of 5

356 reviews

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4.8

All reviews

(356)

1,696 reviews in the last 12 months

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Rated 5 out of 5 stars

Jag and Brad very helpful and…

Jag and Brad very helpful and knowledgeable. Made us feel very comfortable and at ease when purchasing our Suzuki Vitara.

August 25, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Luigi, we're happy to hear that your experience purchasing your Suzuki Vitara was so amazing! We appreciate your kind words and hope to see you again in the future!

Rated 5 out of 5 stars

Great service from Bradley

Bradley has been amazing, very helpful and explained everything. He has been very professional thought-out buying my new car and will happily come to him again

August 25, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Jordan, we're happy to hear that your car-buying experience was amazing. Thank you for your positive feedback!

Rated 5 out of 5 stars

I recently purchased a new car from Farlington

I recently purchased a new car from the Richmond Motor Group and their representative that attended to us was Marcus Gearing. Marcus was very knowledgable, courteous and attentive, an absolute credit to Richmond. The deal was done at best speed with no hiccups and a great sense of humour maintained throughout.

August 11, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Brian, it's fantastic to know how great your recent experience was! Thank you for sharing it with others online!

Rated 5 out of 5 stars

Bradley was very professional and made…

Bradley was very professional and made the whole process clear and easy. Would highly recommend.

August 21, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Dave, we're happy to hear that the process was so clear and easy. Thank you for recommending our services; we appreciate your positive feedback!

Rated 5 out of 5 stars

Amazing

Amazing , friendly service, nothing was too much trouble and asked colleagues for help when required. Assisted by Bradley Whiteman.

August 21, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Mitchell, we're happy to hear that you had such a positive experience! We appreciate your kind words and hope to see you again!

Rated 5 out of 5 stars

Portsmouth Suzuki

Portsmouth Suzuki have now looked after my ignis for 4 years and i couldn’t ask for a better service from a main dealer, each time my car goes in Louise has made sure i am looked after and the car is washed and hoovered . The service plan helps spred the costs and now my husband will take his vitara there aswell, frist class customer service.

August 11, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Adrian, we're grateful for your kind words! Thank you for taking the time out of your busy day to rate our Service Department! We're pleased to know you and your family are thrilled with the experience and look forward to serving you for many years to come!

Rated 5 out of 5 stars

Used Car Purchase

I bought a used car which I had seen on Autotrader. After initial contact Bradley sent us a video of the vehicle and made us very welcome at the dealership. The buying experience was great, I recommend it highly.

August 16, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Good morning, we appreciate your positive feedback and are so glad you felt welcome at our dealership. Thanks for recommending us to others!

Rated 5 out of 5 stars

A Fantastic Experience at Richmond

A Fantastic Experience at Richmond Suzuki Portsmouth!
I had a great time buying my second car from Richmond Suzuki in Portsmouth. From the moment I first walked in, the entire team was welcoming and professional.
I was helped by a really nice fellow named Bradley, who had just recently joined. He was absolutely brilliant—knowledgeable, patient, and genuinely interested in helping me find the right car for my needs.
The whole process, from the test drive to sorting out the paperwork, felt smooth and stress-free.
I'd highly recommend this dealership to anyone looking for a car, and a big thanks to Bradley for making it such a fantastic experience. Who came in on his day off to hand over the car personally.

August 15, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi David, thank you for your kind words! Hearing that you've had a first-class handover experience like this is the best thing we could hope for! Thank you for choosing Richmond Suzuki in Portsmouth!

Rated 5 out of 5 stars

Great price great deal

I’m still in the show room! I’m impressed with the service and deal I have
received !
Jag has been great! Thank you!

August 14, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Alison, we're happy to hear that you are impressed with the service and deal you received. Thank you!

Rated 5 out of 5 stars

Great experience

Ginelle is friendly and helpful, clearly explaining the process as we go. Great car buying experience- thank you!

August 4, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Good morning, thank you for your positive feedback for Ginelle and the rest of the team at Richmond Suzuki in Portsmouth!

Rated 4 out of 5 stars

My little Inster 02

I’ve been looking for a small electric SUV and when I heard that the Inster02 was available I arranged to view. Markus Gearing had been assigned that morning to handle our enquiry although he had not received a demonstration of the model himself.

Markus was a friendly chap, if he didn’t know the answer to this new car he admitted it and found out. After a long test drive with my husband I decided the car was suitable for me. Negotiations, more tea and coffee and the deal was done.

At all times during the process Markus kept me informed of progress. The car arrived in UK, I was able to choose the number plate and we arranged a date and time for me to collect the car.

After owning the car for a day I discovered that the Satnav had not been updated so a phone call to Markus and he’s arranged for this to be done on 14 August.

July 30, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Good morning, thank you for sharing the details of your recent experience! We're pleased to know that Markus has been so helpful throughout the entire journey. If there's anything else you need in the future, please do not hesitate to contact us!

Rated 5 out of 5 stars

Jag was very polite and helpful

Jag was very polite and helpful, tried to get the best deal for me.

August 2, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Amanda, thank you so much for sharing the details of your recent experience with us! We're pleased to know you enjoyed it!

Rated 5 out of 5 stars

Suzuki Ignis…

Jag Singh was amazing every step of the way of buying my new car. Excellent customer service. Would definitely recommend his service to all my friends and family. Nothing was too much trouble and fully explained every process during the sale - thank you so much Jag!!!!

August 1, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Dear Lesley, we're so happy to hear about your positive car-buying experience! It's wonderful that you received excellent customer service and that everything was fully explained. We are pleased to know you would recommend Jag from the Richmond Suzuki team in Portsmouth to others!

Rated 5 out of 5 stars

Bradley was amazing

Bradley was amazing, helped me to chose the best car today. He had excellent knowledge of the vehicle and also was very kind. Everyone I met today was kind and helpful. Lovely people!

July 29, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Eva, thank you for your kind words! We're delighted to know you found the entire team to be lovely and hope to see you again!

Rated 5 out of 5 stars

Very highly recommend!

Jag was amazing throughout the whole process. I arrived quite late in the evening and didn’t feel at all rushed into making a decision. He was very thorough, helpful and knowledgeable. I would absolutely recommend this dealership to anyone!

July 22, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Good afternoon, thank you for taking the time out of your busy day to rate and review us!

Rated 5 out of 5 stars

Bradley was amazing helping us find a…

Bradley was amazing helping us find a car that suited me well. Is gonna be an asset to the team. :)

July 24, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Bradley, we're happy to hear that you had a positive experience! It's great to know that we could help you find the perfect car. Enjoy the ride!

Rated 5 out of 5 stars

Ginelle Dagoy was amazing

Ginelle Dagoy was amazing from start to finish sorting my motability car for my son. Great customer service and great knowledge and very polite at all times. Highly recommend

July 24, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Good afternoon, Mrs Hafiz, we're pleased to know you enjoyed your experience at Richmond Suzuki in Portsmouth, and wish you safe journeys!

Rated 5 out of 5 stars

Great experience

Ginelle made the experience of buying a new car easy & enjoyable

July 23, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Darren, we're happy to hear that your car-buying experience was easy and enjoyable. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

New car

Most helpful sorted new car in under 10days good work on Ginelle part

July 23, 2025
Unprompted review
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Reply from Richmond Motor Group - Suzuki Portsmouth

Hi Malcolm, we're delighted to know that Ginelle went above and beyond to provide you with exceptional customer service! Thank you for sharing it online with others!

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