Richmond Motor Group - Suzuki Portsmouth Reviews 

Thank you to Ginelle today for making the hand over great and easy for me. She made sure I understood all the things that were important and helped me through the paper work. Well done and thank you once again!

Ginelle gave excellent customer service and provided us with great detail throughout the whole process. She has been very helpful and understanding with our preferences and would like to thank her very much.

My son and I were made to feel valued. The purchase process was not hurried and everything was explained. Ginelle was absolutely brilliant, caring and very professional all the way through.
It was a pleasure to buy a car from her and Richmond Group.

Had a great service from Giles and Jag. Thank you.

Great service from Jag Singh, thank you.

Was made very welcome as soon as we walked in showroom was asked what car we would like was no pressure to buy anything we didn’t want and ginelle was very helpful explaining every thing to us no pressure at all

Jag was great. He met me at the door and introduced himself and made me comfortable before doing business. He was able to answer my questions and agreed on a timescale of when things happened. He was professional throughout and made the experience pleasant. Would buy again. Mr T

Really smooth purchasing experience. Ginelle was extremely knowledgeable and helpful, she was able to give excellent advice and solutions to some of my concerns prior to the sale .

I experienced a very good service from this dealer. The sales Ginelle Dagoy” provided a professional and friendly service for us.

Really good communications and a customer focused approach made the whole experience of the insurance claim and getting my car fixed smooth and easy for me to navigate through. The body shop manager Dave is a real star.

After agreeing to sell my car to Richmond, I was given a collection date. My wife took time off work specifically to be available for the handover. However, by 1:00 pm on the scheduled day, no one had arrived, and we were informed that no one would be coming.

I then contacted the manager to raise my concerns, only to be met with a dismissive response — I was told, “tough, this is company policy,” and that the purchase would simply be cancelled. This was both unprofessional and completely unacceptable, especially given the inconvenience already caused.

Despite this, after further discussion, I reluctantly agreed to proceed with the sale. To my surprise, the collection eventually took place the following day.

Unfortunately, the issues didn’t stop there. When I attempted to settle the outstanding finance on the vehicle, I was told that the maximum I could pay over the phone was £1,000. This left me in an impossible situation, as I was not prepared to travel across the country just to make a payment in person.

After nearly three weeks of wasted time, poor communication, and unacceptable service, I had no choice but to cancel the sale altogether.

To be clear: this experience has been deeply frustrating and disappointing. Based on my dealings with your company, I would strongly advise others to avoid Richmond at all costs. This has been a complete waste of time, handled with little regard for customer experience or basic professionalism.

Jag was brilliant, very kind and informative

First class service would highly recommend Ginelle Dagoy really looked after us .

We got our hyundai tuscon from Marcus. He was extremely helpful and worked really hard to ensure we got the best deal. He also made the whole experience very quick and efficient. I would highly recommend Marcus to any of my friends and family for their next car purchase.

Thank you Richmond Suzuki Portsmouth ,many thanks to JAG very professional,kind ,friendly honestly has been excellent through our journey .Happy customer

Very pleased with the customer service received today by Jag Singh. We popped in to look at a car and ended up buying it!!
There was no hard sell and Jag was very easy to talk too.

Excellent and professional service all round

This is the 3rd Vitara I have bought from Richmond and the service I have received from Jag Singh from the two times I have dealt with him, is exemplary. The staff at Richmond are all very friendly as helpful. Many thanks.

A slightly unusual five star review perhaps, as I didn't end up with a car! I had been looking around for a replacement for my 14 year old, incredibly reliable, Fabia, when I stumbled upon the Swift in the Suzuki dealer, right next door to the Skoda place. This two year old example drove brilliantly, and, because I wanted to check out one or two things before finally commiting to it I placed a small 'holding' deposit.
My main concern was not with the car (like new), but with my driveway - I had never bothered to put a dropped kerb in as the kerb outside my parking area is very low. Checking specs I realised that the air dams behind the front bumper might be set a bit too low. Staff suggested that I take a second test drive to my home to test it out. Alas, the air dams were just too low.
At this point I must mention Ginelle, a really excellent saleslady with a lovely cheerful disposition, who tried very hard to think of a solution. In the end I took a refund of my deposit, but I shall now be 'regrouping', starting the progess of getting the drop kerb in, and going back for more in a month or two.
For anyone who is thinking of going round the various motor dealers looking for a good small 'Fiesta' size car, I would advise you to start here first - the Swift is excellent, especially with the CVT automaitc gearbox. If you want to avoid the 'kerb' problem, go for the most recent models (24 and 25 I think). They are not that expensive, and interest rates are competitive. Oh, and another 'thankyou' to Ginelle for running across in the pouring rain to retrieve my coat which I had left int the car. Excellent, in all respects.

I’ve had a very smooth and hassle free purchase of a new to me car. Ginelle is very calm and transparent. Very relaxed and competent. Thank you.