The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed... See more
Company replied
Location
Switch locationSuzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB
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See what reviewers are saying
Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own... See more
Company replied
Me and my fiancé came to look at getting a new car, we both wasn’t sure what we was looking for and was worried about being pressured and being taken advantage off, we spoke too Jag and he couldn’t ha... See more
Company replied
From the moment Jag recieved my call, he did everything possible. When it came to light that transport was currently difficult a lift to the dealership was offered. Jag was prompt and courteous and ve... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom
- 02392 455 455
4.8
Excellent
356 reviews
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Jag was very helpful
Jag was very helpful, friendly and knowledgeable about the products offered. He gave me time to decide and arranged a test drive sane day.
June 3, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Katherine, we're happy to hear that you found our team member helpful and knowledgeable! We appreciate you taking the time to share your positive experience and are glad you enjoyed your test drive. Kind regards, Cameron
Reply from Richmond Motor Group - Suzuki Portsmouth
We're glad to hear that you feel valued. Thank you for your review!
Excellent service from Ginelle Da. goy…
Excellent service from Ginelle Dagoy when purchasing my new vehicle on 31/5/25. From RIchmond Cars.
May 30, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that you received excellent service during your vehicle purchase. Thank you for your positive feedback.
Reply from Richmond Motor Group - Suzuki Portsmouth
We're glad you found our sales team efficient, personable, and knowledgeable. Thanks for your feedback!
Jag was fantastic to deal with
Jag was fantastic to deal with. Accurate description of the car we bought over the phone and very helpful.
May 30, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Very impressed with the service from…
Very impressed with the service from Ginelle DAgoy
May 28, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We appreciate your feedback and are very impressed that you enjoyed our service. Kind regards, Cameron
Great service from Jag Singh
Great service from Jag Singh. Polite and clear information. Highly reccomend.
May 27, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We appreciate your kind words and are happy to hear you received great service and clear information. Thank you for your recommendation! Kind regards, Cameron
Ginelle helped me out with my purchase
I had Ginelle help me out with the process of buying a car. Ginelle knew every answer to the questions I asked her about the spec of each car and the differences helping me to choose the perfect car for me. It also helped to deal with another female whilst purchasing something that can be quite daunting.
May 15, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Tina, we're happy to hear that our assistance helped you choose the perfect car. We're glad you felt supported during the process. Thank you for your positive feedback! Kind regards, Cameron
Great service, highly recommended.
Jag Singh was my sales executive. Jag was highly personable, attentive and knowledgeable... importantly Jag didn't try to give me the hard sell. Based on this experience I would recommend Richmond Motor Group to any one looking to purchase a new or used car.
May 12, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Danny, we appreciate your recommendation! We're glad you enjoyed your experience and found our sales executive to be personable and knowledgeable. It's great to hear you felt no pressure during the sales process. Thanks for your feedback. Kind regards, Cameron
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Jenny. We're glad you found our service pleasant and efficient during your car purchase. Thanks for your feedback! Many thanks, Laurence.
Ginelle was very good
Ginelle was very good, Listened to what we needed and sold us the rite car
May 14, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Jennifer. We're happy to hear that we met your needs and helped you find the right car. Thank you for your positive feedback! Many thanks, Laurence.
Good service
I'm very happy with all the help I received from Ginelle Dagoy, she made it all stress free and easy to understand. Thank you.
May 20, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good morning
We're so glad to hear that the assistance you received made the process stress-free and easy to understand. Thank you for sharing your positive experience!
Kind regards
Mae
New car purchase
The sales executive, Mr Jag Singh was very helpful and friendly, I had great service when purchasing a new car.
Communication was thorough throughout the process.
May 19, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good morning Martin,
Thank you for your kind words and 5-star rating! We are thrilled to hear that you had a positive experience and that you were happy with the service. We appreciate your feedback and are glad you found the communication thorough. We strive to make every customer feel valued and supported.
Kind regards
Mae
Helpful friendly and very informative
Very friendly, and gave me all the information I needed with no pressure
May 17, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good morning Colette,
We appreciate your kind words. We strive to provide our customers with a positive and informative experience. We're glad you found our team friendly and helpful.
Kind regards
Mae
First class service
From start to finish the experience was first class, Ginelle Dagoy was amazing was not forced into anything I didn’t want exceptional experience
May 15, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're so happy to hear about your positive experience! It sounds like you had a wonderful time. We're thrilled that you found Ginelle Dagoy to be so helpful and that you felt comfortable throughout the process. We appreciate your kind words and will share your feedback with our team. Kind regards, Cameron
Great friendly & helpful service by…
Great friendly & helpful service by Ginelle Dagoy, who explained everything to us really well.
May 9, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon David, we are thrilled to hear about your positive experience. We appreciate your kind words about Ginelle's service. We strive to provide exceptional customer service and are glad that Ginelle was able to assist you. Kind regards, Cameron
Great experience
Great experience, All staff are friendly and helpful. Jags our sales person was amazing, explained everything ans was very attentive. This is our second purchase from Richmond Portsmouth. Can highly recommend them.
May 2, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Teresa, thank you for your wonderful review! We're thrilled to hear you had such a positive experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you were so impressed with your sales person. We're proud of our team and appreciate your recognition of their hard work and dedication. We're delighted you chose us for your second purchase and hope to see you again soon. Kind regards, Cameron
Amazing service
Amazing service, lovely experience and helped out immensely.
April 29, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your kind words! We're delighted to hear you had a positive experience. We appreciate your feedback and look forward to assisting you again in the future.
Lovely helpful staff who communicate…
Lovely helpful staff who communicate well. Nice showroom with good hospitality. Great knowledge and advice.
April 29, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi there. Thank you for your kind words! We are delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are happy to know that you found our staff helpful and knowledgeable. We appreciate your feedback. Many thanks, Laurence.
Car purchase
Ginelle was very helpful and informative, we found the perfect car for my needs and got through the process swiftly and efficiently. Would definitely recommend xx
April 28, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad that Ginelle was able to assist you in finding the perfect car. We value your recommendation and look forward to serving you again in the future.
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