Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... See more
Location
Switch locationRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
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See what reviewers are saying
We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you
Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more
Company replied
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom
- 02380 873 888
4.9
Excellent
701 reviews
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Suzuki are a great company selling good…
Suzuki are a great company selling good cars. Richmond Suzuki have been very good in looking after my old Suzuki and Now we have purchased a new vehicle . The whole experience has been very straightforward and Sam Beevers the Sales Executive has been fantastic throughout .
June 27, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Brian,
We're happy to hear that you find our vehicles great. It's wonderful knowing your experience purchasing a new vehicle was straightforward and that the sales executive was fantastic. Thank you for your positive feedback!
Kind regards,
Mae
Delbir is FANTASTIC!
What can i say about delbir, beside the fact he is a fantastic salesman! No pressure, no hassle, just pure professionalism!
I wasnt able to purchase a car on this occasion due to a finance hiccup, however throughout the whole process Del was amazing! The worst mistake youll ever make is not buying a car from him :-)
June 3, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Jack. We appreciate you sharing your experience. We're glad to hear that you received professional and helpful service. We regret that you couldn't purchase a car at this time, and we hope to assist you in the future. Thanks for your feedback! - Laurence
I have just purchased a second hand…
I have just purchased a second hand Peugeot from Richmond Motor Group in Southampton. The sales person Delbir was great. He was so helpful and managed to sort out everything for us.
June 2, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had a great experience purchasing your Peugeot. We appreciate your positive feedback regarding the helpful service you received. Thank you!
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your recommendation and are very satisfied that our staff was helpful!
Came to the dealership and everyone was…
Came to the dealership and everyone was great Del was really helpful
May 11, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon Lucy, we're happy to hear that your dealership visit was great and that you found our team helpful. Thank you for your feedback! Kind regards, Cameron
Del at Suzuki is a wonderful salesman
Del at Suzuki is a wonderful salesman. No pressure, put us at ease and it was a pleasure buying a car from him. He even made sure our registration number had a letter that we wanted for our daughter’s initial. Del goes above and beyond. Thank you for everything!
May 10, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon Jay, we are thrilled to hear about your positive experience with our sales team. It sounds like you had a wonderful experience with Del. We strive to provide exceptional customer service and it's heartwarming to know that Del went above and beyond to make your car buying experience a pleasant one. We appreciate your kind words and will share your feedback with Del. Kind regards, Cameron
Always friendly and helpful
Always friendly and helpful, I don’t go anywhere else to buy my cars!
May 8, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Thank you for your wonderful review and five-star rating, Alice. We're delighted to hear that you always find our team at Richmond Newmans Suzuki Totton friendly and helpful. Your loyalty means so much to us, and we look forward to assisting you again in the future! Kind regards, Cameron
Very professional and helpful
May 8, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Thank you for your kind review, Graham. We're delighted to hear that you found our team at Richmond Newmans Suzuki Totton professional and helpful. We look forward to assisting you again in the future! Kind regards, Cameron
Del was absolutely fantastic,
Del was absolutely fantastic, such a nice man, very helpful and polite , nothing was to much trouble, would highly recommend this dealership. ☺️
May 2, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon Lee, we are so pleased to hear about your positive experience. We strive to provide exceptional customer service and it's wonderful to know that Del went above and beyond to make your visit enjoyable. We appreciate your kind words and recommendation. Kind regards, Cameron
Excellent service from Delbir
Excellent service from Delbir, thank you so much.
May 1, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon ,
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you were satisfied with the service you received. Kind regards, Cameron
I had a very good experience with dale…
I had a very good experience with dale at Suzuki totton. Very friendly and welcoming.. and amazing service.
May 1, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Danielle. We're so glad to hear you had a positive experience with Dale at Suzuki Totton. We appreciate your kind words about his friendliness, welcoming attitude, and excellent service. We strive to provide our customers with the best possible experience, and it's wonderful to know that Dale exceeded your expectations. Many thanks, Laurence
They were very good at making a deal
April 26, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Hi Mrs Holden. We appreciate your kind words and are glad you found the experience positive. Many thanks, Laurence.
Del,
Del,
Was a superstar! Very helpful very informative and knowledgeable.
He was welcoming each time we saw him.
Thanks for help with my wife’s new car
April 30, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Anthony. We're thrilled to hear about your positive experience! It's wonderful to know that you found our team member so helpful and welcoming. We appreciate your kind words and will be sure to share your feedback with him. Many thanks, Laurence.
Excellent
Friendly, communication good.
Easy process from ordering car to collection
April 29, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon Jane, we appreciate your kind words and are glad to hear you had a positive experience. We strive to make the car buying process as smooth and enjoyable as possible. Kind regards, Cameron
Great service 👏
I brought my used car via this garage, throughout the experience Geoff continued to kept me and my partner well informed about the car and answered all our questions. He explained the service plan which he sold to me as it made sense for my needs and we added the Gardx which I am happy I did as speaking to ours they told me it's well worth it.
When coming go collect the car Geoff made me aware that there was a recall on my make of vehicle which needed a part changed, Geoff got it in within minutes of telling me for this piece to be changed which was very impressive.
I cannot fault the service myself and my partner received and would recommend this garage and the sell staff and garage staff.
April 28, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Nath.We appreciate you taking the time to share your positive experience. It's wonderful to hear that you were so impressed with Geoff's communication and expertise throughout the process. We strive to provide our customers with clear and informative explanations about our services, and we're glad that you found the service plan and Gardx to be valuable additions.
We're also pleased to hear that Geoff was able to promptly address the recall on your vehicle. His dedication to ensuring customer satisfaction is truly commendable. We value your recommendation and are committed to continuing to provide exceptional service to all our customers. Many thanks, Laurence.
Geoff has really helped lme with…
Geoff has really helped me with explaining pcp ect .Such a lovely man easy to talk too
April 23, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Kelly. We're so glad to hear you had a positive experience. It's wonderful to know that you found our representative helpful and easy to talk to. We appreciate your kind words and will share your feedback with our team. Many thanks, Laurence.
Excellent great customer service at Richmond motor groupservice always a pleasure to…
Excellent service always a pleasure to buy from Richmond Suzuki.
Jeff is an outstanding person who puts the customer first.
April 23, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Jacqueline. Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you had such a great experience with our team, and that you found our service to be excellent. We're proud to have such dedicated employees who go above and beyond for our customers. Many thanks, Laurence.
Friendly,helpful
April 20, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Thanks so much, Sarah! We're glad you found us friendly and helpful, kind regards, Cameron
Made to feel at ease
Wonderful salesman, Steve Eyles, I wasn't rushed into anything, everything was explained to me at great length, very helpful staff
April 14, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon Sue, we're so glad to hear about your positive experience. We strive to provide our customers with knowledgeable and helpful staff, and it sounds like Steve Eyles went above and beyond to ensure you felt comfortable and understood. We appreciate your kind words and will share your feedback with our team. Kind regards, Cameron
Geoff was amazing and really helpful
Geoff was amazing and really helpful. Great at answering all the questions.
April 16, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are glad that Geoff was able to assist you.
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