Robinsons Caravans Ltd Reviews 120

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Now Worksop Leisure / Couplands Group. We had agreed a p/x on a new Swift Challenger Grande se 635 when we had a phone call from Administrators advising us of the demise of Robinsons Grou... See more

Rated 1 out of 5 stars

We can’t use our c£40,000 caravan since its purchase in September 2023. Faults with roof and heating. We contacted the Group Managing Director, After Sales Manager, and Service Dept. More than 35 tele... See more

Company replied

Rated 5 out of 5 stars

Picked up a new Swift Basecamp 4 from Robinsons at an excellent price. Brian in sales was super helpful. Carl did our handover - it was brilliant. There's only one thing that Robinsons could have done... See more

Rated 5 out of 5 stars

Brilliant service by Robinsons Caravans. We dealt with Stuart regarding the sale who was very approachable and happy to answer any questions. Very smooth process from trading ours in to picking up our... See more

Company details

  1. RV Dealer
  2. Camping Store
  3. RV Repair Shop
  4. RV Supply Store

Written by the company

Robinsons Caravans Ltd is owned by the MBH Corporation group of companies which includes White Arches, Lincoln Leisure Vehicles and Golden Castle, It is a renowned name in the caravan industry, known for its dedication to offering high-quality caravans and outstanding customer service. The group of companies is the only group of dealerships in the UK to deal with all the manufacturers, Swift, Elddis, Coachman, Bailey. Established with a vision to cater to the ever-growing demand for mobile homes and leisure vehicles, the company has, over the years, carved a niche for itself as a reliable supplier of both new and pre-owned caravans. What sets Robinsons Caravans apart from its competitors is the meticulous attention to detail, ensuring that each caravan not only meets but often exceeds industry standards. This dedication to quality is evident in the company's comprehensive range of caravans, which cater to a variety of budgets and preferences. Their after-sales service is equally commendable, offering customers peace of mind with regular maintenance checks, repairs, and a stock of genuine parts. The firm's staff, trained and passionate about the caravan industry, provide insightful advice to prospective buyers, ensuring that they make informed decisions tailored to their specific needs. As Robinsons Caravans Ltd continues to grow, it remains committed to its core values of quality, trust, and customer satisfaction, establishing itself as a trusted name in the caravan world.


Contact info


4.1

Great

TrustScore 4 out of 5

120 reviews

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Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff. Excellent customer service.

October 7, 2023
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Reply from Robinsons Caravans Ltd

Hi Lisa, thanks for leaving us the feedback! We're a call away should you need us. I hope you have a wonderful Christmas. :)

Rated 5 out of 5 stars

Staff were very friendly and…

Staff were very friendly and knowledgeable

October 2, 2023
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Reply from Robinsons Caravans Ltd

Superb to read the above, we are glad you had a good experience, If you need anything from us please get in contact 😁👌

Rated 5 out of 5 stars

The team at Worksop were great

The team at Worksop were great , nothing was too much trouble, a great experience purchasing our new elddis.

October 2, 2023
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Reply from Robinsons Caravans Ltd

superb to read, Thanks for the 5 star rating. 😁👌⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Just picked up my new van what a…

Just picked up my new van what a pleasure it was Scott salesman 5star was brilliant seriously if your thinking of swapping or buying new Robinsons in the place to go thanks again

December 9, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Judith, thanks for taking the time to leave us such a nice review.
I have passed on your wonderful feedback to Scott, he's really happy to hear that he gave you the best experience with us. We hope you have some amazing adventures in your caravan! Only a call away should you ever need us :) Wishing you all wonderful christmas.

Rated 5 out of 5 stars

5 stars

We first met Andrew at the Harrogate Caravan Show where we were looking at a Eldis Avante 860 2024 model, he said he had an Eldis Sherwood 860 2023 model back at their showroom.
With the Sherwood being the same layout and there being some extras already added, we agreed to take a look and were not disappointed. Beautiful caravan, specific to Robinsons' too, so you won't find this model anywhere else.
The sales and service was fantastic as they took take of everything. Every staff member we spoke with was knowledgeable and helpful.
Big thank you to Andrew as he was so patient with us and our questions.
Thank you Stewart for handling the sale brilliantly.
Big thank you to Allan for the hand over and tour. He explained everything and wasn't even meant to be working that day, but helped with the handover anyway.
Would highly recommend Robinsons.
Thanks - Dennis & Sophie

October 30, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Dennis,

Thanks for taking time to leave us a review, your feedback is important to us so we appreciate this.

We're so happy to hear that you've had such a great experience with our Worksop branch and will forward this on to Andrew & his team to make sure they are aware of your kind review.

Remember to get in touch any time you need us, wishing you lots of great adventures in your Sherwood!

Rated 5 out of 5 stars

You will feel in safe hands

I have to start by saying that I rarely write reviews but in this instance I wanted to recognise the excellent service we have received from Dave and Wayne at Robinson's Worksop. We have recently brought a second hand caravan from Dave and the process was a pleasure from start to finish. Wayne guided us through the handover and he was a font of knowledge. They are both great assets of the company. Thank you both

October 27, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Brown,

Thank you for leaving such a wonderful review. We will be sure to pass on your feedback to Dave & Wayne. We're a call away should you need us and hope you enjoy many great adventures in your new caravan! Kind regards

Rated 5 out of 5 stars

Great service from Scott

Superb service from Scott over the last few days in helping us choose and source a fabulous awning. Very helpful advice coupled with a friendly approach and accurate, prompt service.
We’re really happy to have bought from Robinsons and supported a local business.

October 21, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Helen,

Thanks so much for your review! We will make Scott aware of this feedback, it's hugely appreciated. Thanks for choosing Robinsons Caravans, we're a call away if you need us. We hope you had a great weekend!

Rated 5 out of 5 stars

Just purchased a brand new COACHMAN…

Just purchased a brand new COACHMAN Twin axle caravan from Robinsons Caravans of Worksop .
Would like to thank both Marc (sales) and Wayne (handover) ,for a very helpful and pleasant experience.

September 29, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Smith,

Thank you for your review, we will make sure Mark and Wayne are notified of your kind review & feedback. We hope you enjoy lots of great adventures in your new Coachman, give us a call if you need anything!

Rated 5 out of 5 stars

A fantastic experience

Just purchased a new Buccaneer Barracuda after some 20 years since previous caravanning. The caravans are a lot more sophisticated now with central heating, self-levelling and motor movers. There was a lot to take in when comparing specifications and on hand-over.
Thanks go to Stewart (sales) and Wayne (handover) for making the whole experience go like clock-work using their knowledge and practical advice. We took the van out for a trip to Ambleside for a few days days to try everything out. After a couple of calls to Wayne to answer some queries, we were set up and had a fantastic time.
Well done guys - thanks for your help and knowledge in making this a truly fantastic experience
David Evans

October 12, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Evans,

Thanks for taking the time to leave us a review. We absolutely agree with you, the new caravans are more sophisticated to give you a greater caravanning experience. If you ever need a reminder of how to use anything, give us a call and we'll be happy to talk you through it as many times as you need. We will make sure Wayne & Stewart are notified of your wonderful review. Happy caravanning!

Rated 5 out of 5 stars

The knowledge and level of customer…

The knowledge and level of customer service from the guys at the worksop branch have been amazing! So helpful and reassuring.
Especially from Wayne , Stewart and Michael , they couldn’t do enough to help and support us and continue to do so,
Absolute credit to the business, won’t go anywhere else for anything extra we need now, brilliant experience

October 16, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Ms Miles.

Thank you for taking the time to leave our team at Worksop a review.
We are so pleased to hear you've had such a great experience!
I will make sure they are aware of your lovely review & thank you for choosing Robinsons Caravans.
We are only a phone call away if you need us!

Kind regards,

All at Robinsons Caravans

Rated 5 out of 5 stars

Absolutely awesome customer care

What can we say. We bought an Elddis Sherwood. The van is absolutely gorgeous. The team are amazing. Stewart, Wayne and the team were the most amazing people. They bought our van and went through absolutely everything with us on our new van. Nothing was too much trouble. They were so friendly and clearly experts in their field. The whole experience was absolutely second to none. Thank you so so much.

October 2, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Janet,

We're really happy to hear that you have had such a great experience with our team at Worksop! We will make sure to notify them of your wonderful review. Please contact us anytime should you need us and thank you for choosing Robinsons Caravans! :)

Rated 5 out of 5 stars

Just bought a Bailey Adamo Motorhome…

Just bought a Bailey Adamo Motorhome from Robinsons Caravans, very pleased with it and the level of service that we received. Big thank you to Jordan who organised it and to Carl for the excellent handover.

September 29, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Gurr,

We're really happy to hear you're pleased with your experience with us. We will make sure make Jordan & Carl aware of your feedback, thank you for taking the time to leave us a review. Remember you can contact us any time should you need us!

Rated 5 out of 5 stars

Very Happy Campers!

We traded our caravan in this week with Robinsons at Brimington and bought a lovely three-year-old used caravan from them.

Brian Hayes, was fantastic and gave us a really good deal, and has looked after us extremely well. Karl and the handover team was brilliant, as was Scott the awning guy who sorted us out with a beautiful new awning with accessory bundle for a great price. But the best part of our experience is not just about the price, but also the level of service and high quality of the caravans.

They have really looked after us and we are very happy. highly recommend. but the experience is not just about the price.

September 19, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Green,

We're so happy to hear you had a great experience with us!
We will make sure to pass on your positive feedback to both Brian and Carl, who will really appreciate your kind words. We are only a call away if you ever need us and thank you for choosing Robinsons Caravans!

Rated 5 out of 5 stars

Our first caravan purchase

We recently bought our first caravan from Robinson’s Chesterfield branch and picked it up today. Our salesman Scott really looked after us and did a brilliant job of explaining everything to us on our handover. We feel well-supported by Robinson’s and will certainly visit them regularly.

September 19, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Gordon,

Thank you for taking the time to leave us feedback!
We strive as a company to ensure all of our customers are well looked after throughout their time with us and will make sure Scott is made aware of his gleaming review. Please remember that we are only a phone call away and you are welcome to get in touch anytime. Thank you for choosing Robinsons Caravans!

Rated 5 out of 5 stars

Top notch service in every department

We purchased a one year old Swift caravan, at the same time our old caravan was in for repair and we were trading it in. We had a very good experience in all departments from the workshop, to the salesman Scot, to the lovely Carl who demonstrated our new caravan and also a mention for Claire in Admin who made the great cups of tea! In 28 years of caravanning we have visited many service departments and sales departments but Robinsons of Chesterfield outshines them all. We would highly recommend

September 14, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mrs Januszczyk,

Thanks for taking the time to leave us your review. All of our corresponding departments really appreciate your kind feedback and are available anytime should you ever need us, we are just a call away.
We hope to see you again in the future, enjoy your caravanning adventures!

Rated 5 out of 5 stars

Purchase of caravan and aftersales experience

Recently purchased a new Swift caravan from Robinson's Caravans Ltd Worksop. Sales team and handover were very good. The caravan was immaculate inside and out on collection. Alan and the after sales team have been outstanding in sorting any issues we have had. Nothing is too much trouble and they have gone above and beyond expectations to help us. All members of staff we have had contact with have been courteous, helpful, very professional and they listen to you as their customer. We are very impressed with our experience from start to finish and will definitely return in the future. If you want a team you can trust with amazing service go to Robinson's Worksop.

September 7, 2023
Unprompted review
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Reply from Robinsons Caravans Ltd

Hi Mr Pond,

Thank you for taking the time to leaving us a review. We're really happy to hear that you have had only the best experience with our teams. We look forward to seeing you again in the future and hope you get to enjoy lots of great adventures in your new caravan! We're a call away if you ever need us.

Rated 5 out of 5 stars

Amazing from start, to finish!

Helpful and friendly staff, who go above and beyond to help. Not at all pushy, like other caravan dealerships. Both Scott's were fabulous, from start to finish. A lovely (and very patient!) man showed us( complete novices) how to set up the caravan, and all the do's and don't s. We had our caravan delivered, and again the guy was so friendly and helpful.
We fully recommend Robinsons Caravans in Chesterfield.
Thank you all!

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Just taken delivery of our Coachman Lusso 11 from the Worksop branch.
I have to say that the whole experience from initially viewing the van to driving it away was exceptional.
Very professional friendly and helpful team, from the accessories department to the salesman David and handover with Wain, would highly recommend this dealership.Many thanks G W

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

A massive thank you to Stewart James at…

A massive thank you to Stewart James at the Worksop branch!
We love our new caravan and can’t wait to go out in it.

Would I recommend yes 100% and here’s why:
Helpful
Friendly
Have the time for you
Nothing too much trouble
Very good service

Thank you for everything and see you again
Steve & Rowenna Valintine

July 15, 2023
Unprompted review

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