Recently ordered a ClicBot from this company, delivery was 2/3 days took money . Nothing arrived tried to contact company via phone,messenger ,Facebook ,Twitter Customer service is phone number is... See more
Company replied
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See what reviewers are saying
Really great company and would definitely buy from them again. Super helpful with my initial enquiry and a good price compared to other online sites. The product arrived well packaged with a surprise... See more
Very competitive pricing and order arrived well packaged and exactly as described. Given 4 stars as the shipping email said my order had been shipped at 8.58am on the 15th September and when tracking... See more
Company replied
Quick dispatch and kept up to date with emails, well packaged with a free Christmas chocolate included. Unfortunately the email request to review came before the parcel though, so the free delivery op... See more
Company details
Written by the company
Use our programmable robots & STEAM education kits to turn your students into creators. We have something for every classroom.
Contact info
Oxford House 144 , OX5 1EA, Oxford, United Kingdom
- 01865477802
- info@robocube.co.uk
- robocube.co.uk
Order never shipped
After I made the payment Ernestas stop to respons and didn't send me a refund
January 19, 2023
Unprompted review
Reply from ROBOCUBE
Thank you for taking the time to share your feedback with us. We understand that you are frustrated and we apologize for any inconvenience you may have experienced. We also noticed that this is your second 1-star review today, and we want to assure you that we take all feedback seriously.
We would like to request that you check your email inbox and respond to the messages we have sent you. Our team is eager to assist you in resolving this situation as soon as possible, but we are unable to do so without your cooperation.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We appreciate your patience and understanding and hope to have the opportunity to improve your experience with our service.
Reply from ROBOCUBE
We sincerely apologize for any inconvenience caused by our communication, as you already know the issues due to the manufacturing faults. We understand that this can be frustrating, and we're sorry for any delay this may have caused.
Upon checking our records, we're glad that we were able to sort everything out for you. Thank you for your patience and understanding throughout this process. We always strive to provide the best possible experience for our customers, and we're sorry that we fell short in this instance.
If you have any further concerns, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you better in the future.
I made an order using purchase invoice…
I made an order using purchase invoice 14 days ago they didn't ship it yet and didn't respond to any emails and didn't send refund
December 19, 2022
Unprompted review
Reply from ROBOCUBE
I'm sorry to hear that you've had a negative experience with our company. We understand that you made an order using purchase invoice 14 days ago and we apologize for the delay in shipping your order. We understand how frustrating it can be to wait for an order, and we take full responsibility for the delay.
As for the lack of response to your emails, we apologize for any inconvenience this may have caused. We do receive a high volume of inquiries and sometimes it takes us more than 24 hours to reply to emails. However, we are working to improve our response times and ensure that we are providing timely and helpful responses to our customers.
Please know that we are committed to providing excellent customer service and we are taking steps to ensure that our customers have a positive experience when shopping with us. We appreciate your feedback and will use it to improve our processes and better serve our customers in the future.
Thank you again for taking the time to leave your review, and please do not hesitate to contact us if you have any further questions or concerns.
Great service and the only place where…
Great service and the only place where I could find what I wanted that was not Amazon.
December 1, 2022
Still waiting for delivery
Still waiting for delivery .but delivered now after sending email to complain
November 25, 2022
Reply from ROBOCUBE
Dear Stuart,
Thank you for taking the time to leave a review. I'm sorry to hear that you experienced a delay in receiving your delivery. I can understand how frustrating this must have been for you, especially during the busy Christmas season.
While we do anticipate delays during the busiest shopping season of the year, it is never our intention to cause inconvenience to our customers. We are constantly working to improve our processes and systems to ensure timely and efficient delivery for all our customers.
I'm glad to hear that your delivery has since been received after you reached out to us. We appreciate your patience and understanding during this time, and we hope that you are pleased with your purchase.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
All ok no problem
December 4, 2022
Exactly the right Sphero battery…
Exactly the right Sphero battery delivered on time for a decent price.
October 10, 2022
Marty the Robot Arrives at School
Our school had been after a class set of robots to use in computing for over 18 months. We ordered 15 x Marty Robots earlier this year and we are very happy to have received them now. Despite some initial supply issues, the support we received from Constantin was excellent - we were kept updated right up until the last minute. It was great that we were able to try out the robot before purchase as well. The integration of the Marty App with Scratch is fantastic. Having been let down by other companies supplying Robots, I can highly recommend Robocube, for their products and customer care.
September 23, 2022
Unprompted review
Amazing customer service !
Amazing customer service !! Love this place will be buying from here again !
September 2, 2022
I am most impressed with the product…
I am most impressed with the product and am going to be looking at others with aview to buying some more. Really wanted to do the locomotive but it was sold out.
July 28, 2022
Thumb up again for Robocube!!
I was looking for new resources for the new school year from Robocube again. and I was thinking of purchasing the Sphero BOLT Power Pack. They offered to try it first, gave me training on how to use it, and showed me what it is capable of. After the trial, I was sure that the Sphero Bolt would be an excellent tool to teach computer science!
July 26, 2022
Poor communication.
Poor communication following online order with debit card, expected next day delivery (inc in price) but no email to say out of stock and when delivery would be expected. Five days after purchase we received a phone call from finance company asking us to confirm order had been received and when we would be paying the outstanding balance. After explaining the order had not been received and the invoice was paid in full at point of order we were assured someone would let us know when to expect delivery. I tried ringing and emailing and eventually got a response from an online chat confirming that they were awaiting stock but promising delivery on Monday 4th July, 12 days after the order was placed. Today (4th July) we have received an email from courier saying they will let us know when the parcel is ready to be dispatched and delivered. Not very impressive service so far!
July 4, 2022
Reply from ROBOCUBE
Dear Kirsten,
I am sorry to hear about your disappointing experience with our company. It is never our intention to provide poor communication or service to our customers. Please accept my sincere apologies for the inconvenience caused.
We understand that you expected next day delivery and were disappointed to learn that the item was out of stock. We should have communicated this with you earlier and kept you informed of the delivery schedule. It is also unfortunate that you were contacted by our finance company before the delivery was made.
I appreciate your patience in waiting for the item to be restocked, and I apologize for the delay in delivery. We aim to provide prompt and efficient service to all our customers, and it is disappointing to hear that we fell short in your case.
We value your business and would like to make it right. Please feel free to contact us if you have any further concerns or questions about your order.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Spot on
Spot on, cool website, quite the variety of robots and different bits to choose from.
I was quite happy with the fast response on the live chat.
My son is gonna love the present I'm sure.
June 21, 2022
Good for communicating and organising…
Good for communicating and organising delivery, but was sent a different order. This caused some issues as my order went to another school. It took a couple of days to sort the issue and have them picked up and delivered to the correct addresses. The service response was fast and mistakes happen but this has to be reflected in the score. This would be a 5 star had it not been for the mixup in picking and delivery.
May 25, 2022
GREAT GREAT GREAT
I have no words to describe the support I received from you and your customer support. Perfection really as an educator in a school in Bosnia I can say that we will not buy anywhere else except from you. Ernestas is phenomenal. Kudos to you, you should be proud of your work.
March 17, 2022
A Trucking Good Model
An excellent model that provided many hours of interest. The finished model was superb and worth every penny it cost.
March 5, 2022
Reply from ROBOCUBE
Dear David,
Thank you so much for your excellent review.
I am glad you enjoyed building the model, as it is the fun bit and that you cherish what you have made.
We have more challenges for you!
Kind regards,
Matthew
Excellent model
Excellent model. All the time I was building it, I was amazed what was arising from the flat pack of pieces. The instructions were comprehensive and easy to follow.
March 3, 2022
Item arrive faulty
Item arrive faulty, I spoke to support and they offered a replacement which I accepted. I asked if it could be tested before and they kindly tested and packaged in extra bubble wrap. Great service
February 21, 2022
Reply from ROBOCUBE
Hi Paul,
Thanks for getting back to us.
The BBC Micro: bits single pack does not come with a charger. We will be getting some more chargers in the next few days. They cost £1.50 excluding postage.
Please get in touch with us if you want to get one from us.
I hope that helps.
Kind regards,
Matthew
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