Recently ordered a ClicBot from this company, delivery was 2/3 days took money . Nothing arrived tried to contact company via phone,messenger ,Facebook ,Twitter Customer service is phone number is... See more
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Really great company and would definitely buy from them again. Super helpful with my initial enquiry and a good price compared to other online sites. The product arrived well packaged with a surprise... See more
Very competitive pricing and order arrived well packaged and exactly as described. Given 4 stars as the shipping email said my order had been shipped at 8.58am on the 15th September and when tracking... See more
Company replied
Quick dispatch and kept up to date with emails, well packaged with a free Christmas chocolate included. Unfortunately the email request to review came before the parcel though, so the free delivery op... See more
Company details
Written by the company
Use our programmable robots & STEAM education kits to turn your students into creators. We have something for every classroom.
Contact info
Oxford House 144 , OX5 1EA, Oxford, United Kingdom
- 01865477802
- info@robocube.co.uk
- robocube.co.uk
Brought this m bot for our daughter
Brought this m bot for our daughter. Great price good service fast delivery
February 12, 2022
Delivery address not changed.
I ordered the product and immediately realised I had chosen the wrong delivery address. I emailed 2 different addresses straight away and both assured me the delivery address would be changed - it wasn’t. It was irritating but not something I would ever comment on.
However, I am fed up of receiving emails asking me to review Robocube. I made one small purchase before Christmas. So here’s my review.
** update a day later. Very impressed with the response I received from Robocube about reviewing their policy for asking for feedback. Thank you. **
February 10, 2022
Reply from ROBOCUBE
Dear Suzanne,
I am sorry we could not change your address in time; the warehouse had already sent it to the address you gave us. They can be almost too efficient sometimes.
Thank you for bringing to our attention that you received so many review requests. We had thought that the reviews were constructive feedback to help our future customers make better decisions. Thanks to what you mentioned, we realise that an onslaught of review requests must be a little tiring and infuriating.
We have amended our service so that our customers will only receive two review requests per order in the future, one for our service and the other for the product, and we will no longer send reminders for feedback.
I am very sorry that you felt that we overloaded you with requests, and I hope that if we hear from you again, you will have an altogether different experience.
Best wishes
The ROBOCUBE team.
Bad experience
I never received my item and after a month customer service suggested that it was my fault because I had ordered an our of stock item. It wasn't in any way described as out of stock on the website, even then, a month on when they still hadn't sent it. Then it took another month to get my refund. I ordered from this company because I didn't want to just order everything from Amazon, but I won't ever order from them again!
February 10, 2022
Reply from ROBOCUBE
Dear Amalia,
I am sorry that you had to wait for the Sphero Bolt for such a long period and later for the refund.
We realise that it may not have been clear on our website that the Sphero Bolts were temporally out of stock and that we were only taking backorders. We will make announcements like this clearer in the future to avoid any further disappointments.
This Christmas, the whole industry was hit by massive supply chain disruptions, which held up our expected delivery times. We tried to keep you updated on all the changes, but we realise that this must have been very frustrating for you, and we apologise again for this.
We initiated the refund on the 21st of December, but after looking in our system, we can see that the bank could not refund your payment then. Our team then initiated the refund on the 4th of January, and this time there were no problems, and it has been refunded to you. Our finance team will contact you later today to give you more details as to why it took longer than expected.
I am sorry for the confusion that all this has caused you. I would hate to think you felt we had not been attentive to your needs. We did communicate with you weekly, but we are sorry that we did not fully recognise the length of your wait.
Please accept our sincere apologies.
Best wishes,
The team at ROBOCUBE
Great customer service
Great customer service.
The clic bot brain was faulty and replaced in quick order
February 8, 2022
I bought this for my grandson who is 12…
I bought this for my grandson who is 12 for Christmas. He loves puzzles particularly 3D ones so I thought this one would be excellent for him. It was a great hit - he is very dextrous - I think he will be a doctor or dentist when he's older !!!!
January 25, 2022
Bought this product for my grandson and…
Bought this product for my grandson and he absolutely loves it, great product easy to set up, quick delivery, would recommend this company and product
January 21, 2022
Reply from ROBOCUBE
Dear Helen,
Thank you for your sparkling review. It is always a pleasure to get fantastic feedback.
We wish you a happy new year, and we look forward to hearing from you soon.
Kind regards,
Matthew
Very prompt service.
January 14, 2022
A volcano 🌋 Bought a volcano for my grandsons and…
Bought a volcano for my grandsons and it proved very popular. Well made on first impressions. Can I get more of the little creatures without buying another volcano??
January 13, 2022
Our grandson is very pleased with this…
Our grandson is very pleased with this purchase as he loves 👀 at the stars etc.
January 8, 2022
Reply from ROBOCUBE
Hi Teresa,
Thanks for your great review. There are a lot of stars out there, and we hope your grandson gets to look at them all.
Kind regards,
Matthew
This company is excellent!
This company is excellent! I bought my animatronics mad son the ohbot for Christmas! He loves it. I contacted robocube as I wanted to buy assessories for my sons birthday! They were friendly, informative, very helpful I couldn’t asked for a better service. I ordered ‘extras’ for the ohbot. They even sent me a message saying that I didn’t need one item as the ohbot already had it! Amazing! They didn’t rip me off and the helpful customer services was outstanding! You definitely buy with confidence with Robocube! Thank you!
January 8, 2022
Reply from ROBOCUBE
Hi Heidi,
Thank you for such an emphatic review; we are all buzzing after reading it. What a pleasure to help you out, and we are looking forward to hearing from you in the future. Good luck with everything, and we hope you enjoy learning from the Ohbot alongside your son.
Kind regards,
Matthew
This product is far better than I…
This product is far better than I expected and will certainly be getting more models, top marks.
January 7, 2022
Reply from ROBOCUBE
Hi Gary,
Thank you so much for this fantastic review. We look forward to hearing from you soon.
Matthew
I wrote an earlier review complaining…
I wrote an earlier review complaining about lack of communication on delivery of an order. Robocube responded quickly to my complaint via trust pilot and I am pleased to say their follow up was excellent and I have now received my granddaughters Christmas present.a good experience overall
December 16, 2021
Unprompted review
Haven't recieved my goods yet and its…
Haven't recieved my goods yet and its getting close to my grandsons birthday
November 8, 2021
Reply from ROBOCUBE
Hi Stephen,
I am so sorry to hear that you have not received your Geo Safari Vega 360 Telescope. We dispatched it with Hermes on the 1st of November. It is very rare but it must have been lost in transit. We presumed that you had received it and so it was a shock to see that you were still waiting for it. We advise you to get in touch with us first, so that we can resolve the problem. We shall send you a second Vega 360 Telescope as soon as possible. I really hope we can sort this out as soon as possible. We are so sorry for the inconvenience.
Good customer service
I did not receive any update of the order status for a long time.I was very disappointed at that time. Later, the customer service representative contacted me and explained the order status in detail on the phone. The follow-up work responded quickly and reacted very fast to my request.
November 4, 2021
Reply from ROBOCUBE
Dear Teresa,
I am very sorry we did not get back to you sooner. It is a busy time of year for us, and it can take 72 hours to reply. The product you bought from us is on backorder and will not arrive until the end of January. We mentioned this in several places on the website to prewarn each customer of this delay. We are very sorry to have inconvenienced you, and we hope to resolve this issue with you soon.
Reply from ROBOCUBE
Hi Christine,
Thank you so much for your great review.
It was a pleasure to have helped you.
We look forward to hearing from you in the future.
Best wishes from Robocube.
Excellent
Easy to use website and item delivered really quickly. Would definitely use again.
October 10, 2021
Reply from ROBOCUBE
Hi Becca,
Thanks for your excellent review. I am so glad we could help you.
We look forward to hearing from you soon.
Best wishes from Robocube.
Excellent price
Excellent price, quick transaction and delivery. Definitely shop here again 👍🏻
October 10, 2021
Reply from ROBOCUBE
Hi Sophie,
Thank you for your great review. We are thrilled that you were so happy with our service.
We look forward to helping you again in the future.
Best wishes in the future from all of us at Robocube.
Ordered a gift for a friend - great!
Ordered a gift for a friend - arrived on time and got up to date tracking info!
September 23, 2021
Reply from ROBOCUBE
Hi Claire,
Thank you so much for your great review.
We look forward to helping you in the future !
Best wishes from all of us at Robocube.
Lovely telescope
The telescope came promptly, it looks lovely and colourful, should capture my grandson's imagination but haven't given it to him, waiting for his birthday.
September 20, 2021
Reply from ROBOCUBE
Hi Mary,
Thank you for your great review.
We hope your grandson loves it!
We look forward to helping you in the future.
Best wishes from all the team at Robocube
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