The box was delivered in good time and the presentation was lovely. However, less impressed with the promotional contents of the box. Flanerie facial cleanser, exfoliating scrub, moisturiser and eye c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Expected it being better. A couple of small items seemed like free promotional offers. Didn't feel the value of them came any where near the advertised £200+. Was disappointed.
Company replied
I love getting a package and unboxing it everymonth... I alo love being able to restock items that work and gift ones that dont. It's great because you are introduced to items and brands and ingredien... See more
Company replied
Prompt Delivery, Beautiful Products, Packaged Safely. I have tried most products World Wide, I am a Make-Artist, Hair stylist, over 40 years experience in Fashion. 100 per cent Recommend Rocco Box... See more
Company replied
Company details
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.5
Average
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed.
Mystery box via Sky VIP. Absolutely awful and wish I hadn’t bothered. Never heard of most of it apart from Rodial (a smidgeon 2g of blusher in a minuscule bottle) and I was in the beauty industry for 30 years working for premium companies. Maybe I was just unlucky with my Mystery box but it wasn’t worth the money and I saw some of it on selling sites for a couple of pounds. I frequently buy beauty boxes as I love them, so I have realistic expectations but I was extremely underwhelmed. I think the selection and sizes could have been improved. Especially since it was an opportunity for the company to showcase their product to new potential customers. If I was tied in to any kind of subscription I’d be fuming and doing everything in my power to get out of it.
May 8, 2026
Reply from ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We’re really sorry to hear the Mystery Box didn’t meet your expectations, especially given your background and experience within the beauty industry. We completely understand why the product mix, sizes, and overall value perception felt disappointing for you.
Our mystery boxes are designed to include a mix of established and emerging brands, with advertised values based on official RRPs, but we appreciate that perceived value and brand recognition are just as important — particularly for customers already familiar with premium beauty products and beauty box subscriptions.
Your feedback regarding product selection, sample sizing, and the overall first impression has been shared with our team as we continue reviewing and improving the Mystery Box experience. Thank you again for your honest feedback. 🎀
I love getting a package and unboxing…
I love getting a package and unboxing it everymonth... I alo love being able to restock items that work and gift ones that dont. It's great because you are introduced to items and brands and ingredients that you otherwise wouldnt be. It's a quadruple whammy of brilliant.
April 3, 2026
Reply from ROCCABOX
Thank you so much for this amazing 5-star review! 💗
We absolutely love your “quadruple whammy of brilliant” description 😊 That’s exactly what we hope ROCCABOX brings — the excitement of unboxing, discovering new brands and ingredients, restocking favourites, and sharing products with others.
Thank you for the lovely feedback and for being part of the ROCCABOX community — we can’t wait to keep surprising you every month! 🎀
Reply from ROCCABOX
Thank you for the 4 stars! 💗
We’re really glad you enjoyed the varied selection and quality of the products, and it’s great to hear delivery was excellent too.
Thanks for the lovely feedback, and we hope your next ROCCABOX impresses you even more! 🎀
One of the best beauty boxes out there
One of the best beauty boxes out there. I love the range and the opportunity to try new brands and products
April 1, 2026
Reply from ROCCABOX
Thank you so much for the amazing 5-star review! 💗
We’re so happy to hear you rate ROCCABOX as one of the best beauty boxes out there — that really means a lot to us.
It’s great to know you’re enjoying the variety and the chance to discover new brands and products each month. Thanks for the lovely feedback and continued support! 🎀
Fantastic and worth every penny
May 7, 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you found your ROCCABOX fantastic and worth every penny — that’s exactly what we aim for with every box.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Great products
May 7, 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you loved the products — that’s exactly what we aim for with every ROCCABOX.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
I did this through my Sky VIP account…
I did this through my Sky VIP account for £20, wasn’t expecting much, but was pleasantly surprised, from what I could see, it was indeed filled with products worth up to about £200!
May 7, 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad the Sky VIP offer exceeded your expectations and that you were pleasantly surprised by both the products and the value inside the box. That’s exactly the experience we aim to create.
Thanks for the amazing feedback, and we hope to treat you again soon! 🎀
Nothing special
May 7, 2026
Reply from ROCCABOX
Thank you for your feedback. 💗
We’re sorry to hear the box didn’t stand out for you this time. We always aim to create a mix of products that feels exciting, worthwhile, and enjoyable to discover, so it’s disappointing to hear we missed the mark for you.
Your feedback has been shared with our team as we continue reviewing our product selection and overall customer experience. 🎀
Brilliant choice of products in the…
Brilliant choice of products in the monthly Roccabox. I find them more interesting than the other monthly subscriptions. Very happy!
April 1, 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so happy to hear you’re enjoying the product selection and finding ROCCABOX more exciting than other subscriptions — that really means a lot to us.
Thanks for the amazing feedback, and we can’t wait to keep surprising you each month! 🎀
Mystery box from Plusnet
Items were supposed to be worth over £100 ,but I checked all the items and they were not .( saw some on reselling sites for less than £10)
There were some travel sizes and there was no seal on the body butter inside.
Disappointed 😞
May 6, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the Plusnet Mystery Box didn’t meet your expectations. The advertised value is based on the brands’ official RRPs, although we completely understand that perceived value can differ, especially when products are found elsewhere at discounted prices.
In terms of the body butter, some products are supplied without an inner seal by the manufacturer, but we appreciate how this may have caused concern when opening your box. Your feedback regarding both the product mix and presentation has been shared with our team as we continue reviewing these boxes and the overall customer experience. 🎀
Really enjoy getting my parcel each…
Really enjoy getting my parcel each month, always on time, well packaged and price is worth it for the products you receive.
April 1, 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad you enjoy receiving your ROCCABOX each month and that the delivery, packaging, and value continue to hit the mark for you.
Thanks for the amazing feedback and continued support — we can’t wait to treat you again next month! 🎀
Reply from ROCCABOX
Thank you for your review. We’re sorry to hear you believe your order hasn’t arrived. 💗
We’ve checked the tracking information and can see the parcel was marked as delivered on **2nd April 2026**. Please contact our customer support team directly so we can look into this further with the carrier and help resolve this for you. 🎀
I wasn’t sure what to expect
I wasn’t sure what to expect, especially as I’d not paid a lot, but I was pleasantly surprised when my box was delivered. Beautifully packaged with some great items, all of which I will definitely use.
Very pleased.
May 6, 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad your ROCCABOX exceeded expectations and that you were pleasantly surprised by the products and presentation. It’s even better to hear you’ll genuinely use everything inside — that’s exactly what we aim for.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Wasn’t impressed with the products
Wasn’t impressed with the products
Not brands I had heard of
Question whether value of products was as advertised
May 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the products and brand selection didn’t meet your expectations. We aim to balance well-known favourites with newer and emerging brands to help customers discover products they may not have come across before, but we understand that this won’t suit everyone.
The advertised values are based on the brands’ official RRPs, however we appreciate that perceived value is just as important as the stated value. Your feedback has been shared with our team as we continue reviewing product selection and overall customer experience. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad your ROCCABOX felt like a real treat and that you loved the value for money — that’s exactly what we aim for. 😊
Thanks for the lovely feedback, and we hope to surprise you again soon! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you had a very good experience — that’s exactly what we love to hear! 👍👏👌
Thanks for the lovely feedback, and we hope to treat you again soon. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so happy to hear you love ROCCABOX and are enjoying the fantastic products and value. 😊
Thanks for the lovely feedback, and we can’t wait to treat you again next month! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so happy to hear you love ROCCABOX — and we’d absolutely love for you to introduce a friend too! 😊
Keep an eye out for any upcoming referral offers and special promotions. Thanks again for the lovely feedback and support! 🎀
I love this
I purchased the 3 months subscription box to see what I thought. And I honestly am happy I did. I really like how fast they are with dispatch, beautifully packaged and I get to try new items I would never have thought of.
April 15, 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad you decided to try the 3-month subscription and even happier to hear you’re enjoying it. It’s great to know the fast dispatch, presentation, and chance to discover new products have all hit the mark for you.
Thanks for the lovely feedback, and we hope you continue discovering new favourites with ROCCABOX! 🎀
Monthly self care
This is the one subscription which I genuinely think is worth my money! I look forward to my monthly Roccabox, it's always such a nice surprise. I've used most products and the ones I haven't are given away to friends and family ☺️ There's nothing to fault, thank you guys
May 4, 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for this wonderful 5-star review! 💗
We’re so happy to hear ROCCABOX feels genuinely worth it for you and that it’s become part of your monthly self-care routine — that’s exactly what we hope to bring to our customers.
It’s lovely to know the products are being enjoyed either by you or shared with friends and family too. Thank you for the kind words and continued support — it really means a lot to the whole team. 🎀☺️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.