Rock My World Travel Reviews 390

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and in-depth knowledge, making the booking process stress-free and enjoyable. Many highlight the exceptional service, noting that the team listens to their needs, provides great suggestions, and handles all the details, from transfers to itinerary planning. People appreciate the personalized touches, such as regular check-ins and messages, ensuring a smooth and memorable holiday experience. Reviewers frequently mention that the company takes away all the hassle and stress of organizing a holiday, allowing them to relax and enjoy their trips. The communication is consistently described as clear, timely, and reassuring, with the team always available to answer questions and provide support.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often describing them as amazing, fabulous, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the helpfulness,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's patience, commitment, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rock My World are absolutely brilliant. Isobel and the team have booked our holidays to Turkey for 4 years now and always get it right. From advice on the hotels to helping with acquiring special a... See more

Company replied

Rated 5 out of 5 stars

This was the first time I had used a company to book a holiday. Isobel and her staff listened to what we were looking for and selected a variety of options to suit our needs, they kept us informed at... See more

Company replied

Rated 5 out of 5 stars

We have booked several trips with Isobel at Rock my World. Every time she has been efficient in coming up with options, patient when we have taken time to consider our choices and has a very in depth... See more

Rated 5 out of 5 stars

Another exceptional holiday organised by Isobel and the Rock My World team. We had seen the hotel on the Jet2 website and discounted it, but as soon as it's suggested by Isobel you see it in a differe... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Independent Travel Agency. ABTA Bonded & ATOL Protected.


Contact info

5.0

Excellent

TrustScore 5 out of 5

390 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Great friendly service

As usual could not fault the service provided by Isobel and the team. Nothing is too much trouble for them and they make the whole process of picking and booking your holiday very easy. Thanks

July 5, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for your kind words! As usual, Isobel and the team appreciate your feedback and are delighted to make the holiday planning and booking process easy for you. Thanks again!

Rated 5 out of 5 stars

Stress free booking with the perfect holiday solution

Rock my world travel were fantastic in helping us find our ideal holiday. Our requirements were pretty specific and Stephen came back with a number of options really quickly. The preferred option doubled in price overnight by the time we went to confirm so there was no issues in going back to the drawing board. The holiday Stephen found for us was perfect. He came up with sound recommendations based on previous clients feedback. And once you’re booked it doesn’t end there. Continual communications in advance and during your holiday to ensure everything is going to plan and meeting your expectations.
The personal service was most appreciated and I won’t consider booking our family holidays via any other route going forward. Thanks Isobel, Stephen, Leanne and Team

June 24, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for your wonderful feedback! We're thrilled to hear that Stephen and the team were able to find the perfect holiday for you despite the initial challenges. It's great to know that our personalised service and continual communication made your experience enjoyable. We truly appreciate your trust and look forward to planning many more family holidays for you. Thanks again, Isobel, Stephen, Leanne, and the entire team!

Rated 5 out of 5 stars

Thank you to all recommendation !!!

Thank you to all recommendation !!!
we got a lot option , Our holiday was great ,
the booking was so smooth very polite ,they communicate very polite :)
I can highly recommend , Very excellent services!!

June 11, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for your wonderful review! We're delighted to hear that you had a great holiday and that the booking process was smooth. We're glad our team could provide you with excellent service and plenty of options. Your high recommendation means a lot to us!

Rated 5 out of 5 stars

Cruise in Norway

We had a rough idea where we wanted to go and dates and then RMW did it all, made recommendations giving us options. Answering all our questions. Prompt and efficient service. Having returned from the most amazing week. Thanks

June 8, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for your review Jackie! We're thrilled to hear that we could assist you with making recommendations and providing options, answering all your questions promptly and efficiently. We're delighted that you had an amazing week and appreciate your feedback. If you ever need assistance with future travel plans, we're here to help!

Rated 5 out of 5 stars

100% recommend for stress-free holidays

Just back from my second holiday booked with RMW Travel.
They make booking a holiday SO easy. You get in touch with your airport, dates, budget, what type of holiday you'd like and Isobel will get back to you with some suggestions. It takes any decision-making stress away from you.
The team always get back to you promptly, are there to answer any questions, send you all your travel documents, on hand should you need anything while you're away and I even came back to some chocolate sent to my home! Wouldn't hesitate to recommend them and will be using them again in the future.

June 19, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you so much for your fantastic feedback Fiona! We're thrilled to hear that you found booking us so easy and stress-free. It's wonderful to know that Isobel and the team provided prompt responses, answered all your questions, and even surprised you with a thoughtful touch upon your return. We truly appreciate your recommendation and look forward to assisting you with future holidays!

Rated 5 out of 5 stars

Excellent service

Excellent service - best experience of a travel agent ensuring every detail was covered. Wouldn’t hesitate to use again. Thank you for the chocolate on our return !!!

June 14, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with us, where every detail was meticulously covered. It's wonderful to know that you appreciated the thoughtful touch of chocolate upon your return. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Canada trip - ( BC)

The team sourced flights, accommodation and RV hire for us, giving us a few options which let us book our ideal trip. Quick to respond to messages and kept us in the loop throughout. Would highly recommend. Thank you 😄

June 17, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for your feedback Carolyn! We're delighted to hear that our team sourced flights, accommodation, and RV hire options for your ideal trip. We're glad we could keep you informed throughout the process and respond promptly to your messages. Your high recommendation means a lot to us. Thank you again!

Rated 5 out of 5 stars

RMW were absolutely great

RMW were absolutely great and made the whole holiday so easy for us. They were great at communicating, keeping us informed, and bringing the personal touch to all their comms with us. Absolutely faultless service.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Another brilliant holiday arranged by Rock My World!!

Mark and the team at Rock My World have knocked our socks of yet again with a recent trip to Madrid.

I contacted Mark to help arrange a city break for myself and pregnant wife as a 'Babymoon' I provided very little way in guidance to Mark except for dates and budget and he suggested that Madrid would fit the bill.

The hotel choice was perfect, central to the city and still secluded enough to get away from the Hustle and Bustle when we decided that we needed a little quiet time.

The team and Rock My World provided a suggested itinerary of things we might like to see whilst in the city and included little things like the time it might take to walk to the attraction/restaurant along with other nearby attractions. This meant we didn't spend hours aimlessly wandering the streets bouncing from museum to park to Plaza, but instead were able to go to an area, hit of the main attractions and then sit in a cafe/wine bar people watching and relaxing.

I have used the team at Rock My World Travel fro a number of years now and will continue to come back.

Thanks guys - the next trip will be for the two of us and a baby, so get your thinking caps on!

Connel & Jen Burt

May 24, 2024
Unprompted review
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Reply from Rock My World Travel

Thanks for the lovely review Connel & Jen, Madrid is a fantastic City and one of our favourites! We are well versed in family holidays, so we'll be all set for your extended family :)

Rated 5 out of 5 stars

They worked their magic!

We gave RMW a tight budget and all our requests/requirements to suit 2 adults and 4 children ranging in age from 6 - 17years. We weren't sure they would be able to come up with a solution but we left it in their hands and they absolutely did. They were so great with communication and we felt they really wanted us to have a good holiday as much as we did! Now looking forward to a fantastic and much needed vacation!

May 24, 2024
Unprompted review
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Reply from Rock My World Travel

Thanks so much for the great review Hester, we love a challenge! Have a fantastic trip and we'll be in touch throughout to make sure everything is perfect for you.

Rated 5 out of 5 stars

The RMW team are second to none

The RMW team are second to none. They are the best because of the quality of their communications.

May 23, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you Gordon, we really appreciate that. We pride ourselves on our service and communication, so that is lovely to hear.

Rated 5 out of 5 stars

Solo Holiday

From the initial booking of my holiday, right through to getting on the ship was fantastic. The service from Stewart and Leigh-Ann was great. I would highly recommend RMW and would absolutely use them again

May 12, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you Jenni, it means a lot that you feel we did a great job :)

Rated 5 out of 5 stars

Excellent service

Excellent service, easy communication, good suggestions, knowledgable support. Overall felt like nothing was too much trouble. Would (and have) highly recommend.

May 6, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you so much for your kind words.

Rated 5 out of 5 stars

RMW were extremely helpful and provided…

RMW were extremely helpful and provided an excellent service. I would definitely recommend them, they checked in on us whilst we were away and provided recommendations for places to visit and eat. Nothing was too much trouble, so many thanks again to them.

May 10, 2024
Unprompted review
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Reply from Rock My World Travel

It's so nice to hear those kind words, thank you!

Rated 5 out of 5 stars

Fantastic help with our Orlando trip!

We recently came back from a magical trip to Orlando! It was our first trip and the options were completely bewildering! We knew we wanted to go to Disney, Universal and Clearwater beach but we were struggling to get what we wanted from most travel agents and anything they did come up were sooo expensive. That was until I spoke to Stewart at Rock my World travel. He was fantastic, looked at lots of different options and got us what we wanted within our budget! He was patient with all our queries about how to navigate the parks and was the best at getting us all the bookings for restaurants and Cinderella's Royal Table! Can't rate them highly enough for a bespoke trip and they will be the first place I go when I plan my next big adventure!

March 19, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you Caroline for your fantastic review. Stewart absolutely loves Florida and knows it inside out. He gets as much pleasure organising such memorable trips for our customers as he does for himself. We're always ready to help with your next big adventure!

Rated 5 out of 5 stars

Fabulous holiday arranged by Rock My World!

We booked a last minute holiday for our family of four. With two young children we didn’t have much time to research where to stay, and were so overwhelmed with all of the options. After speaking with Isobel to chat through what we were looking for, she sent through a few ideas. We picked a holiday and booked it - it was absolutely amazing, and exceeded our expectations. We would 100% recommend Rock My World, and will absolutely be in touch when we are ready to plan our next holiday!

April 23, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you for the lovely review Rebecca, we're so happy you had a fantastic holiday :)

Rated 5 out of 5 stars

I think rock my world are fabulous

I think rock my world are fabulous. They have extensive knowledge, customer service is fabulous. We moved away from Edinburgh a few years ago but they are still our go to agents to book a holiday.

April 1, 2024
Unprompted review
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Reply from Rock My World Travel

Thank you Beth, that's really lovely to hear :)

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