Hi. Please don't let the review cloud your judgement,it's just that I was asked to give a review BEFORE my purchase has been delivered.Im sure that once it has, I will definitely increase to a five s... See more
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See what reviewers are saying
Sadly I didn’t receive the item I ordered and paid for due to a software glitch. A good few days after I placed the order I received an email detailing my cancellation and refund. Then a second email... See more
Fantastic! I purchased an item of clothing for my daughter but there was an error with the size ordered, I contacted them and they immediately rectified it and my order was sent correct, the item is... See more
Eventually received my order over 2 weeks after ordering. Little bit large but seeing as it took so long to come, I've decided against exchanging it. That being said, the t shirt is very good quality... See more
Company details
Written by the company
Small family run business selling Officially licensed music, TV and film merchandise online.
Contact info
OpenSource Cafe Ltd T/A Rock Universe, 38 Southgate Drive, RH10 6HB, Crawley, United Kingdom
- 03337723712
- craig@rockuniverse.co.uk
- rockuniverse.co.uk
3.0
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Screamadelica by Primal Scream
You delivered my high quality item (Primal Scream) in a timely manner. Good communication too.
I'd recommend this company.
February 20, 2023
Reliable
Reliable, delivered on time. Quality is amazing I'm in love with my new shirt.
February 17, 2023
Fab top!
I ordered a hellfire T-shirt and I was really impressed with the quality and sizing. Really pleased with it.
February 25, 2023
Fast and quick delivery and the product…
Fast and quick delivery and the product was good
February 20, 2023
Doesn't deliver !!!
Site says next day delivery for extra cost...this doesn't seem to exist..I paid it ...I was sending for something I needed ten days later ...after getting in touch by email I was told that 3-5 days was the norm. An other e.mail saying why I wanted this in the next few days and I was promised it would be delivered...it did just one day before. No refund of next day paid fee offered...
February 7, 2023
Reply from Rockuniverse
Thank you for your feedback. We do display quite clearly on the website and confirmation that delivery times do not include processing time. We have now updated the shipping page to make this even more clear.
Amazing quality merch
Amazing quality merch , came very quickly, great communication over email. I will be ordering more when I’m paid. No issues. Would recommend.
February 14, 2023
Unprompted review
Great quality band t-shirts!
January 22, 2023
Quick delivery
November 4, 2022
Avoid this company …
Ordered a single tshirt paid 24 hour delivery to be then told it will take 7 working days to dispatch got to day 8 still no dispatch gives excuses for not sending them refunds me it’s now the next day and still no money in my account DO NOT BUY FROM THESE the good reviews are more than likely fake
August 21, 2022
Unprompted review
Great product and service.
Great product. Very quick delivery. Would definitely use again if my son decides he wants more vintage rock tour t-shirts.
July 31, 2022
tshirt literally ripped to shreds after…
tshirt literally ripped to shreds after a few wears, haven't even washed it and after one wear there was a huge hole so the tshirt was promoted to pajamas, after two wears the holes are massive
July 19, 2022
Unprompted review
Reply from Rockuniverse
Please notify us of any problems so we can help you resolve them. Your purchase was in May and we'd have been happy to help. I have sent you an email to try to resolve this for you.
Love the t shirt just had to wait a bit…
Love the t shirt just had to wait a bit too long, but they did send an email to say they were busy so…..
July 11, 2022
Sent completely wrong item
Sent completely wrong item, quality was poor and nearly 2 weeks to arrive. Won’t be using again
June 25, 2022
Amazing customer service and great…
Amazing customer service and great products! I really can’t recommend this company enough!
June 22, 2022
Too long to deliver waiting over 2…
Too long to deliver waiting over 2 weeks gif my Parcel
June 20, 2022
Very efficient and a very human company…
Very efficient and a very human company to deal with :)
June 18, 2022
Great customer service
Got my Hollywood Vamps tshirt today so happy with the quality of all 3 that I purchased. Thankyou so much I'll definitely be buying from you again 😊
June 11, 2022
Unprompted review
Still waiting for my purchase to arrive!
June 5, 2022
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